GoTo Resolve Feels Like An Unfortunate Step Down From GoTo Assist
May 05, 2023
GoTo Resolve Feels Like An Unfortunate Step Down From GoTo Assist
Score 4 out of 10
Vetted Review
Verified User
Overall Satisfaction with GoTo Resolve
We utilize GoTo Resolve to remote into users PC when they have various issues using our platform. It's beneficial for us to take a closer look at the issues they are experiencing and help walk them through them. This helps cut back on time wasted as we can take over their PC and resolve the issue quickly.
- It is easy for Users to allow us access to their PC.
- We can monitor the steps they take and help them ensure we get connected.
- Communication between us and the user is easy with the chat feature.
- Simple things like being able to copy are not automatically enabled when remoting in.
- The app will frequently lose connection.
- After a reboot of the users PC, it will not always regain connection.
- It has made helping customers easier.
- It has sometimes made the troubleshooting process longer as connections frequently drop.
GoTo Assist was a phenomenal and very simple and easy to use tool that helped us help customers all the time. GoTo Resolve feels like a step back from that with multiple performance issues. It's also a busier application that isn't as clean or easy to navigate as it once was.
GoTo Assist was a phenomenal and very simple and easy to use tool that helped us help customers all the time. GoTo Resolve feels like a step back from that with multiple performance issues. It's also a busier application that isn't as clean or easy to navigate as it once was.
Do you think GoTo Resolve delivers good value for the price?
Not sure
Are you happy with GoTo Resolve's feature set?
No
Did GoTo Resolve live up to sales and marketing promises?
No
Did implementation of GoTo Resolve go as expected?
No
Would you buy GoTo Resolve again?
No