Item: Greenhouse
Rating: 4
Author: Cassidy LeBlanc, SHRM-SCP

Use Cases and Deployment Scope

I am the data analyst that pulls data from the greenhouse API and runs metrics for the TA team. I support users in pulling data and creating processes that support data collection throughout the recruiting process.

Pros and Cons

Customer Service.

Their CRM is useless.
Scheduling tool isn't great.
API data fields don't always work.

Return on Investment

Increased CRM costs - negatively impacted.

Usability

The features will get you by but they do not add any additional value. The reporting Google Sheet connector is really the only cool feature there is. The other features are less than average. The scheduling tool is useless and so is the CRM so we have to spend more money on tools that make up for Greenhouse's flaws.

Key Insights

Do you think Greenhouse delivers good value for the price?

Are you happy with Greenhouse's feature set?

Did Greenhouse live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Greenhouse go as expected?

Yes

Would you buy Greenhouse again?

Likelihood to Recommend

It does the job for recruiters but there's nothing that it does particularly well. It's simply average in every way, and less than average in certain ways. The tools they create are usually not the greatest. Example: Implemented a new scheduling tool and it missed major features like self-scheduling and automation. The CRM is really bad and the connectors to resources like LinkedIn are not user friendly, nothing auto-populates and it doesn't force users to include required fields like source or recruiter.

Not the best tool at all

Overall Satisfaction with Greenhouse