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Gremln is great for learning to manage social media
February 19, 2014

Gremln is great for learning to manage social media

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version

Basic

Overall Satisfaction with Gremln

I have used Gremln for multiple companies' social media plans. For some organizations, such as conventions or smaller companies, it has been used by one person to manage multiple media sources. I personally have recommended it for company-wide use (though I'm not sure my suggestion was implemented). Because Gremln allows one or more persons to easily access, view, and manage many social media sites, it's convenient. It's also pretty easy to use, and I think the layout and tools are much more eye-pleasing and simpler to learn to use than other programs.
  • Easy to learn to use.
  • Excellent at managing multiple media sources/sites.
  • Inexpensive for what it provides.
  • Some of the tools/applications don't work, as it's still a relatively new service.
  • Sometimes contacting support can be frustrating (IE support won't actually explain what is wrong, but just tell you it's not their problem).
  • Gremln has helped us reach way more customers than trying to post separately in each of our social media platforms.
  • We have better customer interaction and feedback after being able to post across many outlets.
  • Employees have more time to focus on answering questions, interacting with customers, etc now that they can set up and monitor posts with Gremln.
Gremln Basic is much easier to use with better options than Hootsuite Free. I also found that with Hootsuite Pro, it was still difficult to find tools and manage for the average user. An extremely well-versed social media professional might have an easier time, but even then I think the overall layout and feel of Gremln is more pleasing.
I feel that Gremln is a perfect tool for someone looking to manage several (many) social media sites in one application. It's easy to set up and learn to use, and for what Gremln provides it's inexpensive. Can easily be managed by one person.

Using Gremln

I love using Gremln, and I encourage its use by those trying to get all their platforms managed in one service. I was part of the Gremln Beta, and we had a grandfathered account that is no longer featured. Because of difficulties using that account now (and an unhelpful customer support experience), I can't give a score of ten. However, if I had never had access to the account that I did in beta, I'd likely give Gremln a ten and absolutely renew.