Amazing Customer Service
May 02, 2022

Amazing Customer Service

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Grist

We built a CRM and billing system.

Pros

  • Provides amazing customer service, help, examples, and explains what they are having you do
  • The layout is easy

Cons

  • Would like the option to have a balance total at the bottom of spreadsheets
  • An easier way to calculate rows, like in Excel, for billing
  • Customer service
  • Providing samples and not just telling us
  • They make an effort to help you achieve what you need
  • Great one
Grist is easier to use, faster, and loads quicker with heavy data.

Do you think Grist delivers good value for the price?

Yes

Are you happy with Grist's feature set?

Yes

Did Grist live up to sales and marketing promises?

Yes

Did implementation of Grist go as expected?

Yes

Would you buy Grist again?

Yes

We came to Grist from monday.com. Grist is a clean layout and not cluttered. The ease of use is great and it's to the point. There are some areas that are not right out of the box easy to use, such as their formulas and python coding. However, they will help you achieve what you need. Amazing customer service. They not only showed me an example of what I was looking for but explained step by step how to get there. Which in return teaches me about their software. You will need some patience for this is not a quick and go type of spreadsheet software. But no worries, it can get the job done. Thank you, Grist :)

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