Item: Groove, a Clari company
Rating: 9
Author: Verified User

Overall Satisfaction with Groove

Use Cases and Deployment Scope

Different departments in my organization are using Groove. It helps with efficiency and productivity. Groove has helped cut down the steps it take to log communication with our clients. I would never go back to work before Groove-- it truly is a helpful tool!

Pros and Cons

Pros

Integration with the Google suite. We have it linked to our gmail and calendar. Being able to use the scheduler tool in Groove is very helpful since it is linked to my Google calendar.
I love being able to see when someone has opened up my email because of Groove! It helps me plan when to follow up with them in an appropriate time frame if I do not hear from them.

Cons

We had some issues with Groove automatically logging communications to our Salesforce with the appropriate parties not being linked. We figured out how to solve this in our settings.
Not all emails that are sent out show when they are opened up. It would be nice to see this across the board, if possible.

Support Rating

I have not had to use support for Groove but I know that their team has been very helpful when other colleagues of mine have needed help.

Key Insights

Do you think Groove, a Clari company delivers good value for the price?

Not sure

Are you happy with Groove, a Clari company's feature set?

Yes

Did Groove, a Clari company live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of Groove, a Clari company go as expected?

I wasn't involved with the implementation phase

Would you buy Groove, a Clari company again?

Yes

Likelihood to Recommend

Groove is linked to our Salesforce and our gmail. It is very helpful for integrating the two and taking away a lot of steps in the process of logging our communication.

Comments

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Groove makes work efficient!