Groove Reviews

Groove was first purchased to address one problem, then additional services were purchased to address other problems. It was used (is probably still being used) by our Client Success and Professional Services departments. Initially, we utilized Salesforce Inbox to capture inbound emails from our clients. Once we learned that Groove also captured outbound emails, we made the switch quickly. Once set up, we were able to capture all email conversations with our clients and record them automatically within Salesforce. Later we were having trouble with some of our reps getting in enough dials to their clients, so we added their dialer functionality.

Groove is used by the members of two customer-facing departments to integrate email (Google) to Salesforce. Logging these emails to Salesforce contact records is helpful to the organization overall to see what has been discussed with whom at least in that communication medium. We also use the tracking feature to see if and when the recipient opened any given email.

Groove is being used by our sales team (SDRs, AEs, and our Sales Opps Manager) to track email activity back to Salesforce, sync Salesforce & Google calendar, and allow more proactive email engagement, by tracking email opens so reps can follow up real-time.

Groove is awesome! It's used at my company to track our sales efforts, to support mass mailing campaigns and to consolidate our workflow. It's used exclusively by the sales department, though I could easily see its use expanding across the larger organization. The business problems it addresses are the ability to track what we're doing, to help people remember who they contacted, to see if our prospects opened their emails and when and how frequently they opened them, and to help us manage our reach out efforts based on interest and engagement rates.

We use Groove in 2 different departments for our ticketing service. We use it in our Support department to keep track and answer all support emails that come in and we use it with our Design department to keep track of page/web designs that need to be made for our customers.

We utilize Groove to log incoming emails in our Google accounts into Salesforce. We can also use templates from Salesforce in Google due to the use of Groove. I think most of the sales and customer service teams use Groove. It has become a tool that my colleagues and myself use every day.

We use Groove in conjunction with Salesforce and Gmail. Groove logs email communications with accounts seamlessly. This results in more efficient documentation across the team. Additionally, we are able to see engagement with email communications.

Our sales team gets quite a few inbound leads, so we use this as a quick and streamlined way to connect with the new leads and manage follow ups. It's a really easy way to quickly put different leads in the appropriate "flow" (it's basically a mini email campaign) in order to connect with them.

We use Groove across multiple departments at Lingotek. Our sales team uses Groove to create efficiencies in the email prospecting process. They are able to create flows that allow us to create consistency in our prospecting efforts. These flows also allow us to decrease the time to onboard and ramp a new sales rep. They give us analytics on which strategies and email templates are having the most success so that we can make changes and increase our chances of success in the future.

In our customer service department we use Groove to make sure that all customer interactions are automatically logged to Salesforce.

Groove has helped our team tremendously. My favorite piece is the Gmail plugin - we are able to bring in email templates, add in user info to SalesForce and place individuals into drips with ease. Groove has become an integral part of our day-to-day and we couldn't be as effective without it!

At Intersection, our sales team uses Groove to help with the day to day processes of business development and account management. I personally use Groove to manage my mail merge lists with special sales opportunities, proposal tracking and follow up reminders. The app adds features to Gmail that will help with scheduling and your CRM processes. The integration to Salesforce is great because I can submit meeting summaries, leads and contacts directly from my email chain which eliminates time and the need to switch applications. As a salesperson working many different clients the reminders and tracking are key because this provides insights into the next steps and client reception to your messages.

We use it to track activity in SFDC, open emails, templates.

Groove is being used by my department. It's a good way to send a personalized email to a potential customer with a cadence. It allows you to share templates across the team and look at analytics to see which cadences worked best with the most open rates for example. It also helps set reminders for each prospect or client with the GMAIL add-on. Further, it integrates with LinkedIn as an Add-on called Groove Prospector and that integrates with SFDC to help you find contact information such as email addresses. I would recommend Groove as it boosts productivity and helps the team stay organized. Finally, it ensures you don't miss an email or call with the reminder feature.

Groove was first used by our sales team to follow up with opportunities in our pipeline. Our customer success team decided to try out Groove to see if it could help us better manage our check-ins with customers during the onboarding process. The tool was useful, however there was some lack in functionality that ultimately led to us discontinuing to use it.

Sales and Marketing use Groove to help maintain consistent messages while still being able to quickly customize and use them to social sell within the canned contexts.

Groove is used by the sales team primarily to track meetings with prospects customers and current customers. Groove allows us to track the type of meeting - whether it is a new business meeting, demonstration, implementation walk-thru, integration call, procurement discussion, legal review et cetera in order to help us understand how many meetings it takes to close a deal, what kind of meetings help move a deal down the funnel, and what kind of meetings are wasting our time. Thanks to an integration with salesforce, we can track all these meetings in our dashboards easily.

Groove is used across the Customer Success team to see email opens and views, to create and save templates for more common emails, and email scheduling to prevent disruption of clients outside of working hours, and some users utilize the scheduling link to book meetings with clients. It helps our team better understand which emails are resonating with clients if the client was able to view proactive outreach we have generated and saves us bundles of time with the templates and scheduling capabilities.

Groove is used by our entire sales department in order to get tracking and insight into our emails. It allows for us to see when prospects interact with our emails and then we can follow up accordingly. It enables us to target prospects in a timely and effective manner. This has been a huge time saver for me and the rest of my team.

It is used primarily by the sales team to track prospects and customers opening emails, as well as a way to streamline outreach through email templates. This allows the sales team to conduct more outreach and provides insight into which email templates are most likely to be opened and/or responded to. In short, it helps sharpen sales messaging when interacting with a prospect and/or customer.