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Groove, a Clari company

Groove, a Clari company

Overview

What is Groove, a Clari company?

Groove is a sales engagement platform that enables sales leaders to execute their strategy in a smarter and more adaptive way. With Groove, revenue leaders can use automation to do more with less, with the goal of driving greater efficiency…

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Recent Reviews

Love groove!

10 out of 10
August 10, 2023
Incentivized
It makes outreach Sooo easy! I never lose track of a prospect and love love love the omnidialer bar feature. Would not be able to succeed …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Reviewer Pros & Cons

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Pricing

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What is Groove, a Clari company?

Groove is a sales engagement platform that enables sales leaders to execute their strategy in a smarter and more adaptive way. With Groove, revenue leaders can use automation to do more with less, with the goal of driving greater efficiency and effectiveness across the customer lifecycle. Groove…

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  • Setup fee required

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  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

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Product Details

What is Groove, a Clari company?

Groove is a sales engagement platform that enables sales leaders to execute their strategy in a smarter and more adaptive way. With Groove, revenue leaders can use automation to do more with less, with the goal of driving greater efficiency and effectiveness across the customer lifecycle. Groove states they enable more than 75,000 users at ADP, Google, Uber, iHeartMedia, Capital One, and other large enterprises.

Groove, a Clari company Features

  • Supported: Email, Calendar & Activity Tracking
  • Supported: Multi-Channel Campaign Automation
  • Supported: Streamline Workflows and Prioritize Tasks
  • Supported: Revenue Intelligence
  • Supported: Sales Dialer
  • Supported: Sales Automation

Groove, a Clari company Screenshots

Screenshot of Sales Engagement Platform for Revenue TeamsScreenshot of Screenshot of Screenshot of Screenshot of Screenshot of Screenshot of Revenue teams at companies can use Groove to streamline their workday and drive productivity.

Groove, a Clari company Videos

Groove offers Connected Sales Execution to make sales strategy actionable. Users define custom playbooks, assist and align sellers in real-time, and apply insights to learn and evolve.
EVERFI’s EVP of Revenue Enablement, Caroline Holt, shares how her team is using Groove to make reps more productive, effective, and happy.
WealthEngine's VP of Sales Development & Partnerships, Khris Fenton, talks about how WealthEngine boosted sales productivity by 60% while achieving 100% adoption across multiple team.
Tenable's Senior Director - Growth Marketing, Operations and Technology, Matt Mullin, discusses the value Groove provides for his team.

Groove, a Clari company Competitors

Groove, a Clari company Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

Outreach, Salesloft, and InsideSales Playbooks are common alternatives for Groove, a Clari company.

Reviewers rate Availability and Performance and Online Training highest, with a score of 9.1.

The most common users of Groove, a Clari company are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews and Ratings

(965)

Attribute Ratings

Reviews

(1-25 of 706)
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Score 10 out of 10
Vetted Review
Verified User
Incentivized
I utilize Groove for email tracking, email templates, flow management, Spaces collaboration between myself and SDR, and analytics. Solves the problem of not knowing if my emails are being read. Provides a space for myself and my SDR to collaborate on territory planning and creating tasks to complete. Allows me to create emails that use merge fields for quick prospecting. Creates a space to create multi-step flows for effective prospecting activity.
  • email tracking
  • customer service
  • user friendly interface
  • There are some glitches in the email integration to outlook (sometimes does not send the email and then occasionally will erase all content from the email)
It is great to see how much prospecting activity you have done. It is great that it tracks emails and can show you who has opened an email, who has clicked on the links from emails, and tracks the percentage rates of these actions. The flows are fantastic and are great to set up prospecting activity. The integration with Salesforce is also great.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Groove makes synching activity with our CRM (salesforce) very easy. It's nice to quickly grab preloaded templates to use for emails and track opens on emails! We have used different products previously and I have found Groove to be the best option out of what we have tried!
  • Sync with CRM
  • Tracks email opens
  • Tracks performance of templated emails
  • The calendar option for scheduling appts is a little hard to read when you have to include multiple people inside our org. Much easier to look at the calendars in outlook.
Great solution for managing CRM activity.
November 29, 2023

Groove is the BEST!

Shahina Mohammed | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Groove to import contacts via Salesforce, create email templates, and keep track of opens and link clicks. This helps me understand what percentage of prospects that open my emails, and reach out when the open and read the email.
As an account manager, I'm able to keep track of data and change up my email subject lines and text based on success rates.
  • Track email opens
  • Track clicks
  • Import contacts via Salesforce
  • easier to reupload
  • auto de-duping based on email addresses
  • recommended Salesforce format
Well Suited: Reaching out to prospects and maintaining relationships with clients
Bret Harmon | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Customer outreach and maintenance. It is my go-to for reminders and follow-ups. It allows me to set up multiple flows for multiple marketing campaigns and the email updates it sends me daily remind me to keep up on my calls and emails. I feel as if I have had a successful day if my Groove flows are updated.
  • Ease of use
  • Simplicity in design
  • Customization
  • Perhaps a few more email options for email customization
  • Allow customers to choose the amount of time per meeting instead of just 4 options
  • Emails reminders to customers about upcoming meetings
I find Groove the perfect companion to Salesforce and Outlook. Between these 3 tools, all of our SDR, BDR, Account Managers, and Account Executives have become much more efficient. Even some members of our management team utilize the tool now, which is nice to see, so they know the work we put into it.
October 09, 2023

Highly Recommend!

Score 10 out of 10
Vetted Review
Verified User
Incentivized
I use Groove, a Clari company, to schedule calls with the students I coach - and absolutely love it! I have created a well oiled machine to keep a consistent communication line open with students. And to keep my schedule organized. I absolutely love creating a buffer before and after calls with Groove, a Clari company, to ensure I have time for admin and breaks between my calls and meetings.
  • Easy to use platform
  • Built in buffer before and after calls
  • A section for notes that a client wants to write in before a meeting
  • Required sections clients have to fill out (first and last name etc)
Amazing when you are scheduling regular appointments over and over again with the same clients!
Deana Cimorelli | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Groove as an integration between Gmail and Salesforce. It helps to sync all of my outreach and inbound communication. It allows me to send flows to prospects and clients and saves me time from manual email reach out.
  • Integrates seamlessly with Salesforce
  • Allows me to send flows/ campaigns to clients and prospects
  • Provides real time stats on all email communciation
  • Would LOVE an app on my phone that would allow me to call and log to SFDC
Being in sales, we are required to reach out to clients and prospects daily. Utilizing the Flow feature allows me to work smarter on other projects while I am automating my reach outs.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
As an account manager, I use flows every day to send out 1st contact emails, advertise our services and products and hopefully get meeting to upgrade my accounts.
I also use the calendar resources and some templates for emails.
I love how integrate it is with Linkedin and Salesforce, saving a lot of time when prospecting and cleaning up the best leads.
  • Flows
  • Calendar scheduler link
  • Connection with Linkedin
  • Connection with Salesforce
  • As a big company I would love to see more of what my peers are doing, which flows are working and get more visibility on actions around the world, so it would be great to see top flows in my organization and any other staticts and examples that could be seen on the tool itself
It could suggest what a prospect email could look like even though we dont have that information
Frederic Bonnier | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
Tool for campaign creation with prospecting sequencing and lead gen management and follow-ups.
  • Integration with Outlook
  • Ease of use
  • easy management and install
  • needs more templates
  • functionalities
  • integrations with more tools like SFDC
Well suited when prospecting into accounts and easier tu use than some competitors
Jack Michel, Jr. | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Groove to:
  • Increase rep productivity and relevant reporting
  • Improve data quality going into Salesforce (auto logs activities and meetings)
  • Reduce gaps in properly responding to inbound leads
  • Analyzing trends in rep conversations and meetings
  • Seamlessly integrates into Salesforce, it's native built around Salesforce
  • Effortless logging of user emails, meetings, and calls (it just works!)
  • Always developing new features and engaging with the passionate and ever-growing Groove community
  • Excellent support team if issues ever arise
  • There are a few complex use cases where we've had to reach out to Groove support / solution architects to come up with a proper solution. It would be great to see something like a "How We Solved That Using Groove" knowledge base created to help get the creative solution innovation flowing more for us before we have to formally reach out for support.
  • It would also be nice if the Groove dialer had a way to better interact with inbound phone trees and/or more tutorials provided on how to set up Groove according to best practices with the top phone solutions like Zoom Phone.
  • Groove Conversations is good, but it still has a ways to go to be an equivalent of other top tools in this space like Gong and Chorus.
  • Our reps would like the ability to initiate an outbound phone call from their cell phone and have it be auto-logged without any involvement of their desktop Groove dialer app.
  • Groove is excellent for the use case of improving sales representative and customer success representative productivity and data quality when used alongside Salesforce. It is a Salesforce focused tool. You should definitely consider Groove if you are a current Salesloft / Outreach user and you also use Salesforce.

  • Groove would not be a good fit for an organization not using Salesforce.
August 10, 2023

Love groove!

Sydney Mason | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Incentivized
It makes outreach Sooo easy! I never lose track of a prospect and love love love the omnidialer bar feature. Would not be able to succeed at my job without groove. Makes high volume out reach easy! I love all the others tools that allow me to collaborate with different coworkers from all roles
  • Outreach
  • Prospect Orginization
  • Email blasts
  • Analytics
  • Sometimes calls aren’t logged
  • Integrate with hubspot please!!!
  • More analytics
Best for large scale outreach! Not the best at targeting prospects twice in the same day. Wish they had this feature. Overall groove is a great app for any type of outreach. Makes my job super easy. If we could add a 2 call touch per day, that would solve all my issues.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
As a growing law firm across the 50 United States, with clients in each state, we use templates on a near-hourly basis to communicate the needs of our clients both new and recurring. It is quite efficient to use the templates instead of typing the same long format repetitively. We also enjoy creating our own templates for specific clients, which may be rare but are an occurrence.
  • Logging Calls and Emails
  • Autofill details
  • Creating new templates with ease
  • Large Error Messages
  • Error Message consisting of code instead of words
  • Load Times
Groove has kept track of and logged both emails and phone calls. It is easier to read saved emails through Groove on the interface we have implemented it on than to find the fellow employee who sent the email and ask it to be forwarded. Simply reading past messages help aid in understanding what exchanges between client and employee have already been made.
Score 8 out of 10
Vetted Review
Verified User
Groove enables collaboration among customer support agents and other team members. It allows us to assign tickets, leave internal notes, and track the status of customer issues, leading to more efficient problem-solving. The automation is the best bit about groove which makes sending emails in bulk really easy. You can also create flows to track the progress of emails which saves time given email responses are automated.
  • Automation
  • Tracking
  • Analytics
  • Creating flows can be long
  • Have found that attachments in templates sometimes don't send
Groove is great at creating personalised emails in bulk. That is one of the key aspects we use it for. Another important aspect is tracking emails, opens, and then engaging with our key stakeholders. It also helps us understand who is not opening emails so we can find another way of communicating with key customers. I think the user interface could be improved as well as the ease of creating the flows and automation
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Groove is wonderful when it comes to linking your calendar for meetings, setting reminders to follow up with clients, as well as generating templates that can be used quickly and efficiently.
  • Easy to generate email templates
  • Integrates with Salesforce data seamlessly
  • Convenient to set reminders while on the email screen
  • Running email campaigns or plays
It's ease of use is really what sets it apart.
Score 7 out of 10
Vetted Review
Verified User
Incentivized
I love that you can see a timeline of what needs to be completed in the NOW and what can be done later (next day, week, etc).
  • Creating timelines
  • Sending automatic emails to reach more people
  • Integrates well with Salesforce
  • Make it more simple, lots to learn
  • not much I can think of personally
I have to send out a lot of email s and all I do is create a template, change small things like name and name drops, and then send off 25+ emails a day in 10 minutes rather than an hour.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Groove is very helpful to us because it gives us the activity feed which helps us check our daily productivity and gives us notification when the client checks the email that we sent. This gives us an indication or a signal that we can reach out to them to complete the conversation with them.
  • Analytics
  • Activity Feed
Groove helped me close this one sale last week, I was waiting for my client to sign the document that I sent however for some reason he is not responding to my email. When I saw a notification from groove that he viewed my email, I immediately called him and he was able to sign the agreement and close the sale.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
I would really recommend Groove coz this is very helpful for me and my teammate since this application is showing us real time the interaction of our clients on the email that we sent. This gives us an indication that the clients will be able to answer the phone when we call them.
  • Analytics
  • Activity Feed
  • Templates
  • Linking groove to gmail sometimes takes time.
All in all, I like groove coz it gives us the notification that the client viewed our email which is really helpful to that we know when to engage with our clients. I cannot complain how groove is made coz his is one of the application that helps us to close more sales.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Used for outbound prospecting and inbound lead follow up process. Business problem is that we are new in region and there is heavy focus on pipeline generation - this tool helps ensure outbound has a proper process to follow.
  • Sales cadence for outbound
  • Editing capabilities of templates
  • Email formatting to look a bit cleaner
  • Instructions on importing contacts
Well suited: heavy outbound prospecting required and need a strong cadence structure to follow for a technical product.

Not suited: majority of leads inbound and simple product.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Through this platform, it helps us make sure that we can easily communicate with our clients not just through email but phone calls as well. Overall, this is a great experience since it also has user friendly interface which makes it easier to reach out and reply to customers whenever they have questions.
  • Automation of sending emails - this makes communicating through customers easier since we can easily contact them not just through a phone call but with email as well
  • Great job with Customer service. Issues are addressed as soon as possible and there's always an update regarding its status
  • Does a great job with administrating the Salesforce extension
  • Somehow, it would be great if the interface for customer support is easier access since Groove somehow comes with convenience
  • It would be great if Groove can be linked to another campaign so minimal modification is needed whenever there's update in the tools permission
  • It's sometimes challenging to create and track down notes since there are times where it is confusing and hard to navigate
Groove is a great help with sending email through customers since the email thread can be easily accessed not just by the current employee who handles the salesforce account but also the next user who will access it. Sometimes, it is less appropriate because there's too much of everything where you are about to do a simple task. For example, you will need to press multiple keys just to get through the send email interface
Alicia Pruitt | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Incentivized
I used groove to create emails and flows to go to our customers and employees.
  • create email flows
  • create emails for customers
  • organize text within emails to have eyecatching features
  • copy and paste options within email templates is lacking
  • more diverse email templates
We have difficulty building lists within groove from products that we have used in the past...importing old lists from hubspot.
I have found it easy to connect our emails lists from Salesforce
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Groove every single day! Groove improves my workday functions massively. It allows me to be more efficient and consistent in my communications to customers. I also enjoy using the analytics features to see how engaging my communications are and which communications are useful or not. I am frequently grateful for the service Groove provides.
  • Email Analytics
  • Email templates
  • Customer service chat feature
  • Export options
  • AI suggestive text
  • Mass email
Groove is very useful for providing continuity in the messages I send to clients at specific stages in my pipeline. I value knowing that the same information can be easily shared with large populations. Specifically, it helps me manage my day to day communications easier because my email templates are at the touch of a button.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use it mainly for the automated email Flows - and the omni bar to easily see information in Salesforce to add new leads quickly - and update current contacts. The automated email Flows are a life and time saver when I'm trying to prospect or reach a larger customer base, so I can focus on other things and know these are being contacted. The other feature I love is the scheduler - which saves a lot of time - and is integrates well with Zoom and other platforms. Plus, it allows you to add multiple people in your organization, so when someone is trying to book with your team, and one isn't available - it will not show that as an option to the end user. I've used other schedulers, and this one is the best!
  • Automated email Flows
  • Meeting scheduler
  • An Omni bar to easily see Salesforce info and update or add new prospects included in an email
  • Setting tasks is only available within their platform, so if you're a heavy Salesforce task user - and rather be able to create a task in the Omni bar and have it show in Salesforce, that's not an option. It only shows within their platform.
  • Groove notes is a special field added to Salesforce so you can type in notes on the Omni bar, which isn't bad, but it would be even better if those notes showed under the notes tab within Salesforce instead of their special field in Salesforce. Then you can see notes you already had that you didn't input via the Omni bar.
  • I like being able to link to Linkedin, but it requires a Sales Navigator license to do that within Groove. It would be nice to be able to click on just the non-Sales Navigator Linkedin as well.
It's great for me when setting up the automatic email Flow - and it can keep it in one email chain. I'm sure there are more features I could be using as well. The schedule is a great feature as well.
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use it to follow up prospects. It is very difficult to be able to contact hundreds of prospects and it really helps to keep track and to automatice the process. It has a lot of features that help me to personalise and create different flows. Great alignment with Salesforce which makes the job easier.
  • Be able to send all the emails in a longer period than only 15 seconds
Great to keep track of prospects and to automatise the emails
Score 10 out of 10
Vetted Review
Verified User
Incentivized
We use Groove to automate and track outreach efforts. We reach out to numerous accounts, and keeping track of this manually would be overwhelming. Groove allows us to add contacts from our accounts to a flow that we can customize and review data to see how well it performs. This provides greater insight into what outreach efforts are working instead of guessing what works.
  • Automating flows to keep track of outreach efforrts
  • Providing data on outreach efforts
  • Seamlessly connects with other 3rd Party applications to improve workflow
  • Ability to remove contacts from flow midway through if you identified as "not interested", "client", "no longer works at company".
  • Being able to pause flows on home page instead of having to go into settings.
  • Taking notes in Groove Omnibar are sometimes lost/erased or saved in another location.
If you have a large number of accounts/contacts you are reaching out to, Groove is great at managing and automating outreach efforts. It helps you stay organized and keep track of activity in a seamless way. If a business is not focused on daily outreach to a large amount of clients/accounts, this may not be necessary.
Kevin Sullivan | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Incentivized
I use Groove for large email drip campaigns in order to reach no prospects for our services.
  • Email tracking.
  • Connecting Groove to your email will allow you to see who opens and reads your emails.
  • Easy automations to follow for email blasts.
  • It does not feel like there is an easy way to add people / recipients to an email Groove campaign without pulling in a report
Groove is well suited for cold calling and for sales reps. that are instructed to reach a large audience of new prospects. Groove has convenient tools that tie to Salesforce that efficiently allow users to pull in reports via Salesforce.
Score 10 out of 10
Vetted Review
Verified User
Incentivized
Groove connects to my Google Chrome and Salesforce accounts. It tracks my emails so that others in the company can see the history on the client's account and more easily address the client's questions via First Contact Resolution. Also, it links Google Calendar to the client's account so that others can be aware of scheduled calls and provide the necessary information, not overlap scheduling, and confirm time and dates with a client. The Template features an exceptional time saver. I can create Template for myself or share it with my Team or the entire company.
  • The Templates are a great time saver
  • The logged emails to a client's Salesforce account is extremely helpful for historical purposes and ease of information gather for areas of the company that work with the client
  • Grooves Calendar links are extremely helpful for organization and time management
  • I would like to be able to "Label" my Template something other than the Subject Line for easy search in my Template list
  • I would like to be able to save an attachment to a template so that I can save time attaching the same document each time I send the template
  • I would like a pop-up notification or an email when my Groove stops syncing with Google or Salesforce
Groove is exceptional when you have multiple departments that overlap with a client; such as Bookkeeping Services & Tax Services. The emails can be read by either Department so that context and history can be reviewed prior to or during a call without asking the client to repeat their concerns or searching for the previous person who spoke to them & vetting information while the client is on hold or having to tell them you'll call back. It makes resolving clients' concerns and requests more timely and efficient in improves First Contact Resolution
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