Groove, a Clari company

We use Groove as an integration between Gmail and Salesforce. It helps to sync all of my outreach and inbound communication. It allows me to send flows to prospects and clients and saves me time from manual email reach out.

As an account manager, I use flows every day to send out 1st contact emails, advertise our services and products and hopefully get meeting to upgrade my accounts.
I also use the calendar resources and some templates for emails.
I love how integrate it is with Linkedin and Salesforce, saving a lot of time when prospecting and cleaning up the best leads.

I use Groove to import contacts via Salesforce, create email templates, and keep track of opens and link clicks. This helps me understand what percentage of prospects that open my emails, and reach out when the open and read the email.
As an account manager, I'm able to keep track of data and change up my email subject lines and text based on success rates.

Tool for campaign creation with prospecting sequencing and lead gen management and follow-ups.

We use Groove to:

• Increase rep productivity and relevant reporting
• Improve data quality going into Salesforce (auto logs activities and meetings)
• Reduce gaps in properly responding to inbound leads
• Analyzing trends in rep conversations and meetings

It makes outreach Sooo easy! I never lose track of a prospect and love love love the omnidialer bar feature. Would not be able to succeed at my job without groove. Makes high volume out reach easy! I love all the others tools that allow me to collaborate with different coworkers from all roles

As a growing law firm across the 50 United States, with clients in each state, we use templates on a near-hourly basis to communicate the needs of our clients both new and recurring. It is quite efficient to use the templates instead of typing the same long format repetitively. We also enjoy creating our own templates for specific clients, which may be rare but are an occurrence.

Groove enables collaboration among customer support agents and other team members. It allows us to assign tickets, leave internal notes, and track the status of customer issues, leading to more efficient problem-solving. The automation is the best bit about groove which makes sending emails in bulk really easy. You can also create flows to track the progress of emails which saves time given email responses are automated.

Groove is wonderful when it comes to linking your calendar for meetings, setting reminders to follow up with clients, as well as generating templates that can be used quickly and efficiently.

I love that you can see a timeline of what needs to be completed in the NOW and what can be done later (next day, week, etc).

Groove is very helpful to us because it gives us the activity feed which helps us check our daily productivity and gives us notification when the client checks the email that we sent. This gives us an indication or a signal that we can reach out to them to complete the conversation with them.

I would really recommend Groove coz this is very helpful for me and my teammate since this application is showing us real time the interaction of our clients on the email that we sent. This gives us an indication that the clients will be able to answer the phone when we call them.

Used for outbound prospecting and inbound lead follow up process. Business problem is that we are new in region and there is heavy focus on pipeline generation - this tool helps ensure outbound has a proper process to follow.

Through this platform, it helps us make sure that we can easily communicate with our clients not just through email but phone calls as well. Overall, this is a great experience since it also has user friendly interface which makes it easier to reach out and reply to customers whenever they have questions.

I used groove to create emails and flows to go to our customers and employees.

I use Groove every single day! Groove improves my workday functions massively. It allows me to be more efficient and consistent in my communications to customers. I also enjoy using the analytics features to see how engaging my communications are and which communications are useful or not. I am frequently grateful for the service Groove provides.

I use it mainly for the automated email Flows - and the omni bar to easily see information in Salesforce to add new leads quickly - and update current contacts. The automated email Flows are a life and time saver when I'm trying to prospect or reach a larger customer base, so I can focus on other things and know these are being contacted. The other feature I love is the scheduler - which saves a lot of time - and is integrates well with Zoom and other platforms. Plus, it allows you to add multiple people in your organization, so when someone is trying to book with your team, and one isn't available - it will not show that as an option to the end user. I've used other schedulers, and this one is the best!

I use it to follow up prospects. It is very difficult to be able to contact hundreds of prospects and it really helps to keep track and to automatice the process. It has a lot of features that help me to personalise and create different flows. Great alignment with Salesforce which makes the job easier.

We use Groove to automate and track outreach efforts. We reach out to numerous accounts, and keeping track of this manually would be overwhelming. Groove allows us to add contacts from our accounts to a flow that we can customize and review data to see how well it performs. This provides greater insight into what outreach efforts are working instead of guessing what works.

I use Groove for large email drip campaigns in order to reach no prospects for our services.

Groove connects to my Google Chrome and Salesforce accounts. It tracks my emails so that others in the company can see the history on the client's account and more easily address the client's questions via First Contact Resolution. Also, it links Google Calendar to the client's account so that others can be aware of scheduled calls and provide the necessary information, not overlap scheduling, and confirm time and dates with a client. The Template features an exceptional time saver. I can create Template for myself or share it with my Team or the entire company.

We use Groove to create a systematic cadence and follow-up process for our sales team. The goal is to have an easy process that's more-or-less automated, so management can have control over how to reach out and how often, when we communicate with potential clients. It allows our sales team to take the "thinking" out of what needs to happen next with a prospect.

Groove makes synching activity with our CRM (salesforce) very easy. It's nice to quickly grab preloaded templates to use for emails and track opens on emails! We have used different products previously and I have found Groove to be the best option out of what we have tried!

We're using Groove to connect our emails to our CRM. In which we help our Quality Analyst to check all of the details from our email to Groove and to the CRM that we are using. Groove is a great help for us to see the notification if the restaurant partner's already replied to what we send to them.

Groove overall is a well thought out piece of software that has a bright future. The pricing is great for the value that you receive from the tool.