Item: GrooveHQ
Rating: 7
Author: VALERIE AMPRIM

Use Cases and Deployment Scope

Overall, it has been a great CRM system for our Sales Team. It does have its flaws, but it has greatly reduced the amount of time between calls and increased follow-up with prospects! Organization has increased significantly!

Pros and Cons

Organized Flows
Customized Flow Processes
Easy User-Interface

Better Follow-up by customer success team
More customization within their major features to fit both, large and small sales teams, alike
Their site goes down fairly often

Return on Investment

Increase in calls by at least 65%
Improved follow-up via flows by 80%

Alternatives Considered

SalesLoft

Pricing seems better with Groove.

Key Insights

Do you think GrooveHQ delivers good value for the price?

Yes

Are you happy with GrooveHQ's feature set?

Yes

Did GrooveHQ live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of GrooveHQ go as expected?

Would you buy GrooveHQ again?

Other Software Used

LiveChat, ZoomInfo, Zoom

Likelihood to Recommend

It has been a great starter CRM tool, but it has lots of flaws that aren't being addressed by their customer success team to their users. I love the idea of their workspaces area, but it only allows for Accounts that are tagged in SF. I am an SDR and need this specifically for Leads, prior to them being Accounts, since I primarily work in the Pre-sales space. This also doesn't log events in activity, which is a huge inhibition for my role.

Good software, but has lots of room to grow

Overall Satisfaction with GrooveHQ