BigFix Review
November 08, 2019

BigFix Review

David Baca | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HCL BigFix (formerly from IBM)

We use BigFix for patching our workstations, and also for asset management. We have 3000 endpoints that are being patched with BigFix.
  • Custom patch packages are easy to set up and allows for use with a repository.
  • Asset management by use of agents is simple and allows for user assignment by the device.
  • Reporting has a large variety of templates.
  • Reports that it does have could be fine-tuned and provide more percentages and charts for executives.
  • The ability to use agentless deployments would be nice.
  • We've been using BigFix for some time and it has helped us with vulnerability remediation.
  • It has reduced our risk level tremendously compared to just using WSUS.
Although it lacks the ability to deploy agentless scanning or patch deployments it makes up in its real-time data of devices do to the use of agents. Compared to our other patch management software Ivanti we believe that it fills the role of workstation management better than Avanti.
Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.

Do you think HCL BigFix (formerly from IBM) delivers good value for the price?

Yes

Are you happy with HCL BigFix (formerly from IBM)'s feature set?

Yes

Did HCL BigFix (formerly from IBM) live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HCL BigFix (formerly from IBM) go as expected?

I wasn't involved with the implementation phase

Would you buy HCL BigFix (formerly from IBM) again?

Yes

BigFix does one thing really well and that is patch deployment. The use of agents allows for real-time reporting so you know the status of each device prior to deploying any new patches.

BigFix Feature Ratings

Anti-Exploit Technology
5
Endpoint Detection and Response (EDR)
9
Centralized Management
9
Hybrid Deployment Support
5
Infection Remediation
5
Vulnerability Management
7
Malware Detection
4