Efficient IT Management and Robust Security with HCL BigFix
June 01, 2023

Efficient IT Management and Robust Security with HCL BigFix

Ashutosh Mishra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with HCL BigFix

The acquisition of BugFix adeptly caters to pressing business needs related to security compliance, patch management, efficient software updates, and streamlined infrastructure management. Additionally, it addresses the vulnerability of organizational data and integrity to online threats and malware attacks. HCL BigFix further enhances protection by offering exceptional services, including a robust backend setup for compliance and device monitoring. Its ability to create, monitor, and update IT policies remotely for each device and work email is a valuable feature. Furthermore, the smart re-routing of data traffic and effective isolation of affected devices and servers make HCL BigFix a superior solution compared to others in the market.

Pros

  • Application Management
  • Security Integration and Policy
  • Secure Remote Access (VPN)
  • Windows Management

Cons

  • Automated Device Enrollment
  • Endpoint Analytics and Automation
  • Streamline and improve the deployment process
  • Enhance the speed of communication between the agent and the server
  • CMT Features
  • Nonstandard Endpoint Management
  • HCL BigFix revolutionizes IT management with its versatile endpoint management and seamless integration with security tools, enabling businesses to maintain compliance, enhance control, and mitigate security risks effortlessly.
  • It's a game changer, providing a simple setup, easy management, and scheduling patching for various systems and fixes.
We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients.

Do you think HCL BigFix delivers good value for the price?

No

Are you happy with HCL BigFix's feature set?

Yes

Did HCL BigFix live up to sales and marketing promises?

Yes

Did implementation of HCL BigFix go as expected?

No

Would you buy HCL BigFix again?

Yes

HCL BigFix is well-suited:
  1. Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux.
  2. Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security.
  3. Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency.

    However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement:
    1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness.
    2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience.
    3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.
  4. Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets.

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