BigFix

BigFix
Formerly from IBM

About TrustRadius Scoring
Score 7.8 out of 100
HCL BigFix

Overview

Recent Reviews

Work in progress

6 out of 10
October 07, 2021
Currently, we are using it as our primary EndPoint Management for Microsoft Windows OS platform only.
Organization
Patch Management
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Your mileage may vary.

7 out of 10
January 24, 2020
It is being used by a medical school within the University. The product helps the school manage endpoints and servers including inventory, …
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BigFix Review

8 out of 10
November 08, 2019
We use BigFix for patching our workstations, and also for asset management. We have 3000 endpoints that are being patched with BigFix.
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Pricing

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What is BigFix?

BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Features Scorecard

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Product Details

What is BigFix?

BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software asset discovery for licensed and unlicensed software (BigFix Inventory).

BigFix Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software asset discovery for licensed and unlicensed software (BigFix Inventory).

Reviewers rate Centralized Management highest, with a score of 7.9.

The most common users of BigFix are from Enterprises (1,001+ employees) and the Information Technology & Services industry.
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Reviews and Ratings

 (17)

Ratings

Reviews

(1-4 of 4)
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October 07, 2021

Work in progress

Score 6 out of 10
Vetted Review
Verified User
Review Source
Currently, we are using it as our primary EndPoint Management for Microsoft Windows OS platform only.
Organization
Patch Management
  • Inventory
  • CIS
  • Patching
  • No console for macOS
  • No easy setup UI for macOS users
  • Patching can be complicated if you don't understand relevance
  • Patching can be complicated it you don't understand scripting
  • Could be better in helping with CIS Benchmarks
Patching
Score 6 out of 10
Vetted Review
Verified User
Review Source
BigFix is being used across the organization for software deployment and patching purposes as well as asset management information for our end user devices and enterprise infrastructure assets. It centralizes our patching deployment processes as well as our software inventory collection. In addition, we ensure that our asset information is all consolidated into BigFix which we then draw a report out of and use to enhance our CMDB.
  • Software inventory.
  • Patch deployment.
  • Patch review.
  • Customization.
  • Simplified reporting (management level).
  • Guides for administrators to use in their everyday work.
BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented.

Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.
While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.
January 24, 2020

Your mileage may vary.

Score 7 out of 10
Vetted Review
Verified User
Review Source
It is being used by a medical school within the University. The product helps the school manage endpoints and servers including inventory, patching, software distribution, reporting, and certain configuration managements.
  • It is easy to add systems into BigFix and keep good inventories.
  • The inventory properties can be customized to facilitate various reporting demands.
  • The patching function is difficult for RedHat Linux servers, and can be improved.
  • The site configuration and access control appears to be cumbersome.
The product does a good job with hardware and software inventory, and some basic or simple software distribution. It is designed to patch computers, including Windows and Linux, but this function can be improved for robustness and more compatible with the OS vendor's method.
I personally have not used HCL tech support. From my coworkers' experience, we wish for better support in terms of timeliness and knowledge.
November 08, 2019

BigFix Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use BigFix for patching our workstations, and also for asset management. We have 3000 endpoints that are being patched with BigFix.
  • Custom patch packages are easy to set up and allows for use with a repository.
  • Asset management by use of agents is simple and allows for user assignment by the device.
  • Reporting has a large variety of templates.
  • Reports that it does have could be fine-tuned and provide more percentages and charts for executives.
  • The ability to use agentless deployments would be nice.
BigFix does one thing really well and that is patch deployment. The use of agents allows for real-time reporting so you know the status of each device prior to deploying any new patches.
Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.
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