BigFix

BigFix Reviews

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Reviews
(1-5 of 5)

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Abhishek Dubey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We manage almost 400+ devices via BigFix which include Computers, Laptops as well as Mobile devices.
The main features that we use are:
1. Patching all our servers from one ultimate console with some clicks and keeping them up-to-date.
2. Installing applications on to the servers by directly pushing through BigFix instead of logging into each servers.
3. Vulnerability assesment and Compliance analytics keeps our devices secure and reliable since most of our users are working from home and are connected to the Public Internet which is mostly unsafe.
  • Traditionally we had to login to each server to patch them which is time consuming and took most of our teams effort however, with BigFix we are able to patch all our servers from one ultimate console with some clicks and keep them up-to-date which saves most of our time.
  • We are able to Install applications on to the servers by directly pushing through BigFix instead of logging into each servers.
  • Vulnerability assesment and Compliance analytics keeps our devices secure and reliable.
  • The console sometimes gets stuck in middle of some process, however, it keeps working in Background.
  • It would be an additional point if we get
  • to push or run some Antivirus software on mobile devices via mobile device management feature.
  • MDM should include to manage Tablets aswell.
Best suited for:
Large infrastructure with tens and hundreds of servers.
When most users are working from any corner of the world.
Continuously Audit the servers.

Less appropriate for :
Any organizarion with a small architecture with less than 10 servers.
Small team working mainly from office.
If the organizarions work is mostly offline.

Amit Dubey | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
Review Source
We have been using BigFix for the endpoint management and automation for business as usual activities. BigFix is a great tool take care of patching of the systems in environment, any system, be it Windows, Linux, etc. Also we are able to deploy scripts for automation purposes through BigFix on multiple servers in a single go.
  • Endpoint management
  • Vulnerability assessment
  • Vulnerability remediation
  • Automation
  • Can do better in vulnerability assessment
  • Simplify user interface
HCL BigFix is best suited for mid scale to large scale environments, where you need a tool to manage your endpoints, which can help you push patches, deploy software and execute scripts on multiple servers. In this scenario HCL BigFix works great, reducing the administrative efforts. It can also be integrated with vulnerability management tool like Qualys, which gives a great vulnerability assessment and remediation capability.
Score 6 out of 10
Vetted Review
Verified User
Review Source
BigFix is being used across the organization for software deployment and patching purposes as well as asset management information for our end user devices and enterprise infrastructure assets. It centralizes our patching deployment processes as well as our software inventory collection. In addition, we ensure that our asset information is all consolidated into BigFix which we then draw a report out of and use to enhance our CMDB.
  • Software inventory.
  • Patch deployment.
  • Patch review.
  • Customization.
  • Simplified reporting (management level).
  • Guides for administrators to use in their everyday work.
BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented.

Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.
While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.
November 08, 2019

BigFix Review

Score 8 out of 10
Vetted Review
Verified User
Review Source
We use BigFix for patching our workstations, and also for asset management. We have 3000 endpoints that are being patched with BigFix.
  • Custom patch packages are easy to set up and allows for use with a repository.
  • Asset management by use of agents is simple and allows for user assignment by the device.
  • Reporting has a large variety of templates.
  • Reports that it does have could be fine-tuned and provide more percentages and charts for executives.
  • The ability to use agentless deployments would be nice.
BigFix does one thing really well and that is patch deployment. The use of agents allows for real-time reporting so you know the status of each device prior to deploying any new patches.
Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.
January 24, 2020

Your mileage may vary.

Score 7 out of 10
Vetted Review
Verified User
Review Source
It is being used by a medical school within the University. The product helps the school manage endpoints and servers including inventory, patching, software distribution, reporting, and certain configuration managements.
  • It is easy to add systems into BigFix and keep good inventories.
  • The inventory properties can be customized to facilitate various reporting demands.
  • The patching function is difficult for RedHat Linux servers, and can be improved.
  • The site configuration and access control appears to be cumbersome.
The product does a good job with hardware and software inventory, and some basic or simple software distribution. It is designed to patch computers, including Windows and Linux, but this function can be improved for robustness and more compatible with the OS vendor's method.
I personally have not used HCL tech support. From my coworkers' experience, we wish for better support in terms of timeliness and knowledge.

BigFix Scorecard Summary

Feature Scorecard Summary

Endpoint Security (7)
81%
8.1
Anti-Exploit Technology (3)
82%
8.2
Endpoint Detection and Response (EDR) (3)
81%
8.1
Centralized Management (5)
89%
8.9
Hybrid Deployment Support (4)
77%
7.7
Infection Remediation (3)
82%
8.2
Vulnerability Management (4)
79%
7.9
Malware Detection (3)
77%
7.7

What is BigFix?

BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software asset discovery for licensed and unlicensed software (BigFix Inventory).

BigFix Pricing

BigFix Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

What is BigFix?

BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software asset discovery for licensed and unlicensed software (BigFix Inventory).

What is BigFix's best feature?

Reviewers rate Centralized Management highest, with a score of 8.9.

Who uses BigFix?

The most common users of BigFix are from Enterprises and the Information Technology & Services industry.