Skip to main content
TrustRadius
BigFix

BigFix
Formerly from IBM

Overview

What is BigFix?

BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and…

Read more
Recent Reviews

TrustRadius Insights

HCL BigFix, a comprehensive IT asset management software, has gained praise from users and customers for its wide range of use cases. …
Continue reading

Work in progress

6 out of 10
October 07, 2021
Incentivized
Currently, we are using it as our primary EndPoint Management for Microsoft Windows OS platform only.
Organization
Patch Management
Continue reading

Your mileage may vary.

7 out of 10
January 24, 2020
Incentivized
It is being used by a medical school within the University. The product helps the school manage endpoints and servers including inventory, …
Continue reading
Read all reviews

Reviewer Pros & Cons

View all pros & cons
Return to navigation

Pricing

View all pricing
N/A
Unavailable

What is BigFix?

BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting/Integration Services

Would you like us to let the vendor know that you want pricing?

89 people also want pricing

Alternatives Pricing

What is Microsoft Intune?

Microsoft Intune (formerly Microsoft Endpoint Manager), combining the capabilities of the former Microsoft System Center Configuration Manager, SCCM or ConfigMgr, is presented as a unified endpoint management option. Microsoft Intune is an endpoint management solution for mobile devices, an MDM…

What is ConnectWise Automate?

ConnectWise Automate, formerly LabTech, is a remote monitoring and management (RMM) platform. It provides powerful automation to discover and manage devices, monitor for problems, and scripts repetitive action.

Return to navigation

Product Demos

HCL Bigfix Patching and Compliance Solutions Demo

YouTube

BigFix - BYOD Device Enrollment with BigFix Mobile

YouTube

HCL BigFix - BigFix Mobile Demo: Manage iOS, iPadOS, and Android Devices

YouTube

BigFix - BigFix V10 Installing Agents on Cloud

YouTube
Return to navigation

Product Details

What is BigFix?

BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software asset discovery for licensed and unlicensed software (BigFix Inventory).

BigFix Technical Details

Operating SystemsUnspecified
Mobile ApplicationNo

Frequently Asked Questions

BigFix, now supported by HCL Technologies since the acquisition of BigFix from IBM in 2018, is an endpoint management solution providing endpoint visibility and IT asset discovery, automated endpoint patching (BigFix Lifecycle and BigFix Patch) policy enforcement (BigFix Compliance), and software asset discovery for licensed and unlicensed software (BigFix Inventory).

Reviewers rate Support Rating highest, with a score of 6.

The most common users of BigFix are from Enterprises (1,001+ employees).
Return to navigation

Comparisons

View all alternatives
Return to navigation

Reviews and Ratings

(22)

Community Insights

TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!

HCL BigFix, a comprehensive IT asset management software, has gained praise from users and customers for its wide range of use cases. Users find value in the software's ability to provide 24/7 endpoint security against malware and phishing attacks by configuring it in various devices and applications. Additionally, HCL BigFix is highly regarded for its efficient patch management capabilities, allowing users to easily pinpoint the status of servers and patch multiple servers simultaneously. Furthermore, the software automates threat investigation, detection, and remediation, accelerating time to value and enhancing overall security.

Another key use case of HCL BigFix is its effectiveness in managing software updates across platforms. The software eliminates the need for multiple updates by providing a one-point solution for stakeholder portfolios. This capability is particularly beneficial for business analysts who rely on HCL BigFix to manage the constant updating of software and ensure data synchronization in company networks. Additionally, users appreciate the simplicity of setting up and managing patching periods for different systems and fixes, making it a time-saving solution.

Moreover, HCL BigFix offers complete visibility and control into all endpoints, whether on-premises or in the cloud. This feature enables discovery management, remediation, and protection against vulnerabilities in real-time. Users find this particularly useful in industries such as finance where data management and security are critical. The software also excels in managing remote workforces with endpoint devices in home offices globally.

Overall, HCL BigFix provides an all-in-one solution for IT asset inventory, patch management, compliance management, and endpoint security. Users find great value in its ability to automate manual tasks, save time and money through centralized management, and improve overall security posture.

Stability and reliability: Many users have praised HCL BigFix for its stability and reliability, with several reviewers stating that the software provides a stable platform for managing endpoints across various operating systems.

Ease of configuration: Users have found HCL BigFix to be easy to configure, making it convenient for organizations to set up and customize the software according to their specific needs.

Flexibility in endpoint management: Several reviewers have highlighted the flexibility of HCL BigFix in managing endpoints, allowing them to easily adapt the software to their organizational ecosystem. This flexibility enables users to customize security patches and push updates seamlessly across different operating systems.

Non-intuitive and time-consuming setup: Several users have found the initial setup of the software to be non-intuitive and time-consuming. They mentioned that there is a big learning curve to get the system going initially, requiring multiple late nights. Some users also found the software convoluted and difficult to set up for their company.

Outdated and unintuitive GUI: Users have expressed dissatisfaction with the GUI, mentioning that it is outdated and not intuitive. This makes it difficult for average helpdesk users to perform basic operations without instruction. Some users also suggested improvements in UI/UX, including an improved UI and more competitive pricing.

Challenging licensing parameters: The licensing parameters of the software were a primary concern for some users who suggested that HCL should look into pricing to make it more cost-effective. They considered the system complex and required training to manage properly. Additionally, some users found the loading time of the console to be high and time-consuming, expressing a desire for an improved UI.

Attribute Ratings

Reviews

(1-5 of 5)
Companies can't remove reviews or game the system. Here's why
Ashutosh Mishra | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User
The acquisition of BugFix adeptly caters to pressing business needs related to security compliance, patch management, efficient software updates, and streamlined infrastructure management. Additionally, it addresses the vulnerability of organizational data and integrity to online threats and malware attacks. HCL BigFix further enhances protection by offering exceptional services, including a robust backend setup for compliance and device monitoring. Its ability to create, monitor, and update IT policies remotely for each device and work email is a valuable feature. Furthermore, the smart re-routing of data traffic and effective isolation of affected devices and servers make HCL BigFix a superior solution compared to others in the market.
  • Application Management
  • Security Integration and Policy
  • Secure Remote Access (VPN)
  • Windows Management
  • Automated Device Enrollment
  • Endpoint Analytics and Automation
  • Streamline and improve the deployment process
  • Enhance the speed of communication between the agent and the server
HCL BigFix is well-suited:
  1. Patch Management for Diverse Devices: HCL BigFix is ideal for organizations with a diverse range of devices, including laptops, desktops, cloud, virtual machines, and mobile devices. Its endpoint management functionality enables seamless patching across various operating systems such as Windows, MacOS, ChromeOS, and Linux.
  2. Comprehensive Patch Management: With HCL BigFix, organizations can achieve comprehensive patch management across their IT infrastructures. It ensures that all endpoints, regardless of the operating system, receive timely and secure patches, reducing vulnerabilities and enhancing overall security.
  3. Troubleshooting and Monitoring: HCL BigFix excels in providing a dashboard that effectively displays problematic and functional machines. This feature allows IT teams to quickly identify and address issues, improving overall troubleshooting efficiency.

    However, there are some scenarios where HCL BigFix may be less appropriate or areas for improvement:
    1. Coverage Expansion: It is important for HCL BigFix to continue expanding its coverage to include all possible resources installed within the IT infrastructure. Ensuring comprehensive coverage can enhance its effectiveness.
    2.On-Site and OS Upgrades: Optimizing the process of on-site and operating system upgrades can help streamline the deployment process further. Improvements in this area would contribute to a smoother and more efficient upgrade experience.
    3.Communication Speed: Enhancing the speed of communication between the HCL BigFix agent and the server can help improve the overall responsiveness and efficiency of the solution.
  4. Pricing Optimization: Adjusting the pricing of HCL BigFix to be more cost-effective would make it more accessible and attractive to organizations of different sizes and budgets.
  • CMT Features
  • Nonstandard Endpoint Management
  • HCL BigFix revolutionizes IT management with its versatile endpoint management and seamless integration with security tools, enabling businesses to maintain compliance, enhance control, and mitigate security risks effortlessly.
  • It's a game changer, providing a simple setup, easy management, and scheduling patching for various systems and fixes.
We have significantly enhanced our ability to patch desktops, including laptops, desktop, cloud, virtual machines and other mobile devices used by end-users. BigFix's endpoint management functionality allows us to seamlessly patch a wide range of operating systems, such as Windows, MacOS, ChromeOS, and Linux systems, ensuring comprehensive patch management across IT infrastructures. We have established a track record of delivering secure and hassle-free patching solutions to our clients.
October 07, 2021

Work in progress

Score 6 out of 10
Vetted Review
Verified User
Incentivized
Currently, we are using it as our primary EndPoint Management for Microsoft Windows OS platform only.
Organization
Patch Management
  • Inventory
  • CIS
  • Patching
  • No console for macOS
  • No easy setup UI for macOS users
  • Patching can be complicated if you don't understand relevance
  • Patching can be complicated it you don't understand scripting
  • Could be better in helping with CIS Benchmarks
Patching
  • Patching
  • Inventory
  • CIS Information
  • When there is a need to patch a Windows System it has worked
BlackBerry Protect (CylancePROTECT), BlackBerry Optics (CylanceOPTICS)
Score 6 out of 10
Vetted Review
Verified User
Incentivized
BigFix is being used across the organization for software deployment and patching purposes as well as asset management information for our end user devices and enterprise infrastructure assets. It centralizes our patching deployment processes as well as our software inventory collection. In addition, we ensure that our asset information is all consolidated into BigFix which we then draw a report out of and use to enhance our CMDB.
  • Software inventory.
  • Patch deployment.
  • Patch review.
  • Customization.
  • Simplified reporting (management level).
  • Guides for administrators to use in their everyday work.
BigFix is well suited for patch review and deployment, but there are key features that can definitely be improved. An example is that if a specific patch is deployed, but a cumulative update that contains that patch is not deployed, the system still shows the patch as outstanding or not implemented.

Another area for improvement is the customization of BigFix. The tool has many uses and can be extremely helpful, but the amount of knowledge required to customize the solution is significant and customized scripts or "fixlets" need to be created. If common things could be pre-packaged and provided to the customer community, it would allow for an easier deployment and use of the tool.
  • Reduced workload for patch administration and deployment.
  • Reduced workload for software deployment.
  • Reduced workload for software inventory.
The functionality seemed greater and the pricing was more advantageous for the firm at the time of purchase. The decision was made due to our business relationship with IBM, the demonstrations provided by several former users of BigFix and the expansive feature set that can be utilized. One thing to note is that each separate set of functionality requires separate licenses, so the cost of implementation can be steep.
While some support calls are quickly responded to, many times our engineers have been pointed to collaborative web sites such as Bigfix.me for solutions or the option of engaging professional services has been proposed. While this may seem like a good way to drive business, it is not seen as efficient a support process as could be provided to the customer base.
SolarWinds Server & Application Monitor, SolarWinds Network Performance Monitor (npm), SolarWinds IP Address Manager (IPAM)
January 24, 2020

Your mileage may vary.

Score 7 out of 10
Vetted Review
Verified User
Incentivized
It is being used by a medical school within the University. The product helps the school manage endpoints and servers including inventory, patching, software distribution, reporting, and certain configuration managements.
  • It is easy to add systems into BigFix and keep good inventories.
  • The inventory properties can be customized to facilitate various reporting demands.
  • The patching function is difficult for RedHat Linux servers, and can be improved.
  • The site configuration and access control appears to be cumbersome.
The product does a good job with hardware and software inventory, and some basic or simple software distribution. It is designed to patch computers, including Windows and Linux, but this function can be improved for robustness and more compatible with the OS vendor's method.
  • Overall, the product helps achieve the security posture mandated by HIPAA for our organization.
  • It is a decent inventory management solution, and provides IT leaders with useful information for decision making.
We used Spiceworks in small scales. BigFix is more enterprise-ready and able to support a large environment like ours. It also offers functions that are not available in Spiceworks.
I personally have not used HCL tech support. From my coworkers' experience, we wish for better support in terms of timeliness and knowledge.
November 08, 2019

BigFix Review

Score 8 out of 10
Vetted Review
Verified User
Incentivized
We use BigFix for patching our workstations, and also for asset management. We have 3000 endpoints that are being patched with BigFix.
  • Custom patch packages are easy to set up and allows for use with a repository.
  • Asset management by use of agents is simple and allows for user assignment by the device.
  • Reporting has a large variety of templates.
  • Reports that it does have could be fine-tuned and provide more percentages and charts for executives.
  • The ability to use agentless deployments would be nice.
BigFix does one thing really well and that is patch deployment. The use of agents allows for real-time reporting so you know the status of each device prior to deploying any new patches.
  • We've been using BigFix for some time and it has helped us with vulnerability remediation.
  • It has reduced our risk level tremendously compared to just using WSUS.
Although it lacks the ability to deploy agentless scanning or patch deployments it makes up in its real-time data of devices do to the use of agents. Compared to our other patch management software Ivanti we believe that it fills the role of workstation management better than Avanti.
Recently we noticed the customer service on the support has dropped compared to when we first deployed the software.
Return to navigation