Im really happy to have found HelpWire
Updated May 05, 2025
Im really happy to have found HelpWire
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HelpWire
I'm a freelance tech specialist and A companay Account Manager providing support to several small businesses, helping clients with remote setup, installation, and software configuration on both Windows and Mac systems. Since most of my clients don't have a tech background, it's important for me to use remote desktop software that's easy to set up and doesn't involve complex connection steps. HelpWire has been the perfect choice for this. I can now quickly offer remote support without confusion, saving time and frustration for both me and my clients, all I need to do is send them a link
Pros
- Available for every budget, as it free for commercial use, so I can save my expenses
- Simple initiation of sessions, easy to explain to my clients how to use the app
- Handy file transfer option, so I can copy and paste the necessary files
Cons
- Lack of mobile support: sometimes it would be handier for me to assist from my phone
- No screen recording feature
- Available for every budget, as it free for commercial use, so I can save my expenses
- Simple initiation of sessions, easy to explain to my clients how to use the app
I previously used AnyDesk, but I became concerned due to recent reports linking it to support scams that misuse its features for unauthorized access. Additionally, I experienced occasional crashes while using the application.
Do you think HelpWire delivers good value for the price?
Yes
Are you happy with HelpWire's feature set?
Yes
Did HelpWire live up to sales and marketing promises?
No
Did implementation of HelpWire go as expected?
I wasn't involved with the implementation phase
Would you buy HelpWire again?
Yes
Comments
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