HipChat is a great app for team collaboration
June 29, 2016

HipChat is a great app for team collaboration

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with HipChat

We use it to communicate across multiple teams. It's a great tool to start and maintain discussions on a specific topic, about a group, or anything else. We are using it on a group that has three distinct teams on it, with each team having some overlap with the others, but not complete. We're also all roughly in the same area, so HipChat allows us to connect with other team members to discuss similar project work we might be doing, but also to avoid annoying the rest of the office.
  • Group chat is nice - it's persistent and allows others to jump in on the conversation as needed
  • Private groups are a good feature since we can set up groups limited to a specific set of people, this helps avoid people jumping in on a conversation and pushing it in a direction we don't want to go
  • Emoticons. Enough said.
  • The mobile app needs to provide better notification clarify - currently if there's a notification badge on the app, when you open it up there's no indicator of what room or user the notification is tied to
  • Make emoticons a bit bitter, and allow easier adding of them via the desktop or mobile app
HipChat is far better than the others. Slack feels somewhat bloated and fluffy. Lync is super buggy. Google Chat requires user's personal email addresses. MySite...no words. HipChat is simple, clean, has web, desktop and mobile support.
It works great for a single group, across multiple groups, or across your whole company. If your company already has a similar tool that supports chat rooms (and isn't excessively buggy) you may not need HipChat.

HipChat (discontinued) Feature Ratings

Mobile Access
6
Search
7
Chat
9
Notifications
6
Discussions
9
Surveys
Not Rated
Internal knowledgebase
Not Rated
Integrates with GoToMeeting
Not Rated
Video files
Not Rated
Audio files
Not Rated
Access control
8
Advanced security features
Not Rated
Integrates with Google Drive
Not Rated
Device sync
Not Rated