Lags behind others. Wish it was better to have more variety...

We looked to use HipChat as an alternative to other more expensive services but the design and integrations are quite limited and the lower price ended up not being worth the lost usability. If all you want is a very basic chat service at low cost with terrible a UI, then HipChat is great. Also there is no ability to edit messages that were sent. When using a smartphone the number of needed corrections is high and there is no way to currently do that.