Item: HipChat (discontinued)
Rating: 3
Author: Verified User

Overall Satisfaction with HipChat

Use Cases and Deployment Scope

We used HipChat for our internal communication platform. However, we recently switched to Slack. HipChat seemed a bit dated and frequently had issues such as outages, latency, and a number of other problems. For a platform that is basically AIM on steroids, we've come to expect that at a bare minimum uptime to be damn near perfect.

Pros and Cons

Pros

Internal communication
Allows for chat between teams
Allows for troubleshooting to quickly be discussed

Cons

Uptime
Ability not to freeze or lag
Lacked "bells and whistles" than comparable platforms offer

Alternatives Considered

We left HipChat because of ongoing support issues and it didn't seem to be exactly, cutting edge. We now use Slack which seems to be much more in line with our organization as a whole. The features we use on slack were not offered at the time on HipChat and I think they had some catching up to do.

Likelihood to Recommend

HipChat is bare bones and is pretty similar to a lot of other chat platforms. If you're looking for a solution, this one works. Is it the best? Probably not. Is it the most expensive? Can't imagine. Smaller organizations might benefit more from this type of platform and possibly need to adjust as they scale up.

HipChat (discontinued) Feature Ratings

Comments

Please log in to join the conversation

HipChat ain't all that hip.