Overall Satisfaction with HipChat
We started using HipChat in our Development and IT departments, but have had other teams migrate from Skype for Business so it's pretty much across the organization including remote users. Our Agile teams all have their own rooms. The cross-platform product is used by both our Mac and Windows users at higher rates than any previous chat client we had and it's stable and constantly online.
- Cross-Platform support for both Windows & Mac users as well as a web-based client.
- Small installation footprint with outstanding functionality.
- Free version exists so you can try the product without having to purchase upfront.
- The program sometimes locks up and has to be killed via Task Manager on the Windows side.
- The updates are frequent, but that's part of their process.
- Integration with Active Directory would be nice.
- Cisco Jabber, Skype and Skype for Business
We tried a lot of chat clients before choosing HipChat. The Skype for Business UI on the Mac side was 5 years old and terrible. Mac users hated the app including our CTO. Cisco Jabber was expensive to license and maintain; Skype was open to the public which took time away due to users dealing with spam and could allow viruses and malware. HipChat being a closed product, centrally managed and available to try without an upfront investment was perfect for our environment. All our Agile teams have their own room, chat and can communicate with others quickly and easily.
We were using a mix of Skype (which was not ideal because it's open to the public) and a Cisco product that was difficult to license and manage. Management needed something that would work on both Mac & Windows and we initially looked to Lync but didn't want to spend the money for it; we migrated to Office365 for Skype for Business and while it's installed on every employee's computer, it wasn't used, and our Mac users didn't like the Skype for Business interface and weren't using it. HipChat was the platform we decided on because it gets used.