Homesnap promises without results
April 15, 2022

Homesnap promises without results

Anonymous | TrustRadius Reviewer
Score 1 out of 10
Vetted Review
Verified User

Overall Satisfaction with Homesnap

I signed for Homesnap in December 3rd 2021, but I was not approved by Google until February 2022. The representative for Homesnap did not help me anymore from January 2022. I was assigned to Lyn R. after him, she is too busy to help any agent, she has more than 300 agents. She told me that because I will not continue with the subscription after 6 months, she stopped helping me, no more phone calls, support, or anything, and my subscription will expire on June 3rd, 2022. I signed for 6 months. Also, it is top-secret until an agent signs that you will have to beg for reviews from family, friends, and past clients to be on top of the list from Google. Many of the reviews from past clients Google will not publish. Google chooses which reviews publish and which ones will not publish. It is a scam! I threw away $3,000.00 (I'm still paying and I will be charged next month again). If anyone is thinking of signing PLEASE DO NOT SIGN!
  • Leads - that I did not get.
  • No customer service.
  • ROI was negative as I lost my $3,000 and did not gain any leads.
  • Facebook Business Manager (formerly Pages Manager)
I do not like Facebook for serious leads but at least it is not [as pricey] as Homesnap and I know what to expect from FB.

Do you think Homesnap delivers good value for the price?

No

Are you happy with Homesnap's feature set?

No

Did Homesnap live up to sales and marketing promises?

No

Did implementation of Homesnap go as expected?

No

Would you buy Homesnap again?

No

Facebook Business Manager (formerly Pages Manager)
It is a scam, no result delivered what it is promised, it is not disclosed that the agents have to beg anyone that they know for 5 stars reviews and if not, Homesnap will not help or work. Also, anyone can get reviews on Google for free and does not need to pay for Homesnap.

Using Homesnap

10000 - Associate broker sales.
2 - They have been able to get a few leads.
  • Leads.
  • Customer service.
I will not be renewing.

Evaluating Homesnap and Competitors

  • Product Features
Product features that do not exist.
I would not select it.

Homesnap Support

Poor customer service, 20 minutes a month and could not care less about the agent.
ProsCons
Problems get solved
Slow Resolution
Poor followup
Less knowledgeable
Not kept informed
Difficult to get immediate help
Need to explain problems multiple times
Support doesn't seem to care
Slow Initial Response
I was never offered premium support.

Using Homesnap

Not worthy.
ProsCons
Easy to use
Do not like to use
Not well integrated
Inconsistent
Cumbersome
Feel nervous using
  • Getting reviews from Google.