Love HotSchedules... Not their updates sometimes
March 10, 2017
Love HotSchedules... Not their updates sometimes
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with HotSchedules
Hotschedules is being used across the whole organization with each department writing their own schedules. The logbook feature is also being utilized multiple times per day as a way for management and owners to document the shifts. The biggest problem that it addresses is communication. We are able to instantly share vital information with employees and between management.
- The ease of use for the staff members.
- Documentation from the logbook has been the biggest advantage.
- The latest update for scheduling was extremely difficult to use. The older way was much easier for our chefs who aren't exactly tech savvy.
- The template system never really worked for us as there were too many outside factors effecting a cookie cutter schedule.
| Pros | Cons |
|---|---|
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response | None |