HotSchedules support is slow
Rating: 1 out of 10
November 02, 2021
Verified User
Vetted Review
Verified User
5 years of experience
- If someone worked for a restaurant before, they may already be familiar.
- Fairly easy to use.
Overview
What is HotSchedules?
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.According to the vendor, key benefits include:Build & Communicate SchedulesThe scheduling and labor management software reduces the time it takes managers to create and…
Learn from top reviewers
HotSchedules support is slow
Rating: 1 out of 10
November 2, 2021We use this software to schedule all hourly employees at all locations, and manage labor expenses.
Verified user
Director
5 years of experienceEasy to select a shift at any time.
Rating: 10 out of 10
July 1, 2020With HotSchedules it has been possible to maintain clear communication throughout the company since you can manage the available shifts without requesting it in a book and upd...
HotSchedules - Restaurants
Rating: 9 out of 10
April 6, 2020It was across the board. It was nice for the staff - they could pick up and give up their shifts on their phones so that they did not have to come into work. They also knew wh...
Verified user
Administrator
1 year of experienceHotSchedules
Rating: 9 out of 10
January 27, 2020HotSchedules is used across both our stores for scheduling and employee management. Employees are able to update when they want to work and hours etc. Management can then appr...
Verified user
Director
2 years of experienceGreat resource if everyone has a smartphone
Rating: 6 out of 10
December 14, 2019The organization I used to work for utilized HotSchedules for scheduling servers and hosts. It was how we traded shifts, received weekly schedules, and called off shifts. It m...
HotSchedules: Hospitality Focused
Rating: 10 out of 10
February 28, 2019HotSchedules is the premier labor management and communication platform for the hospitality industry. There's no need to look further, competing platforms do not hold a candle...
Verified user
Vice-President
8 years of experienceNathan Miller's Review of HotSchedules
Rating: 9 out of 10
August 9, 2018It is being utilized in my organization for scheduling and forecasting. It addresses any holes in scheduling and cost analysis.
Nathan Miller
General Manager - Customer Service
Operating Partner
CentraArchy Restaurants
5 years of experienceGreat commumication tool
Rating: 8 out of 10
August 9, 2018Each of our full-service locations utilizes HotSchedules as a tool to minimize labor expense and a communication tool with our team.
Verified user
Director
12 years of experienceHotSchedules Solutions Work!
Rating: 9 out of 10
August 6, 2018Being used across the whole organization. Helps us address scheduling, labor controls, and communication.
Abe Ruiz
C-Level Executive - Corporate
Chief Executive Officer
Eat Here Brands, LLC
6 years of experiencePerfect Scheduling Choice for Restaurants
Rating: 10 out of 10
August 6, 2018HotSchedules is used by our restaurant operators for scheduling forecasting, communication and training.
Shannon Scally
Manager - Corporate
Manager of Learning & Development
Oregano's Pizza Bistro
2 years of experienceChanging the Scheduler's life!
Rating: 9 out of 10
February 8, 2018HotSchedules is used by our operations team department, including all of our part-time staff. Some of our business leaders have an account to simply utilize the messaging tool...
Verified user
Manager
2 years of experienceHotSchedules has changed the way our organization does business!
Rating: 7 out of 10
February 5, 2018HotSchedules is currently being using across our whole organization. We use HotSchedules for our employee scheduling as well as our time cards. Before Hotschedules we were usi...
Verified user
Manager
1 year of experienceManagers Want Easier Ways to Clock-In Employees
Rating: 8 out of 10
February 5, 2018Hot Schedules is used for all aspects of employee scheduling, and the managing of labor hours, clock punches, and shift forecasting. Hot Schedules is currently used throughout...
Verified user
Executive
1 year of experienceVerified user
Manager
2 years of experienceHotSchedules review
Rating: 7 out of 10
February 2, 2018HotSchedules has given our company a chance to manage labor across the organization and the capability to compare labor strategies with other leaders In the company. The inter...
Verified user
General Manager
1 year of experience
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Awards
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Pricing
N/A
Unavailable
What is HotSchedules?
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Alternatives Pricing
What is 7shifts?
7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.
What is Lightspeed Restaurant?
The Lightspeed Restaurant POS, from Lightspeed in Montreal, is a restaurant POS and management system designed to enable users to sync the user's menu with major food delivery apps, manage all orders and and reach new customers.
Product Demos
HotSchedules Demo: The Employee Experience
YouTube
HotSchedules Demo: Creating a New Schedule
YouTube
Demo of Red Book Keep
YouTube
HotSchedules Demo: Navigating the Schedule
YouTube
HotSchedules Demo: Employee Shift Release & Pick-Up
YouTube
HotSchedules Demo: Submitting Time-Off Requests
YouTube
Product Details
- About
- Competitors
- Tech Details
- Downloadables
- FAQs
What is HotSchedules?
HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.
According to the vendor, key benefits include:
Build & Communicate Schedules
The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.
Work Schedule AppThe HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.
Forecasting and ReportingWhen integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.
Multi-Unit Store ViewThe Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.
Bilingual App & SupportThe mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.
HotSchedules Features
- Supported: Online Scheduler
- Supported: Time-Off and Availbility
- Supported: Work Schedule Mobile App
- Supported: Scheduling Templates
- Supported: Employee/Staff Communication
- Supported: Sales and Labor
- Supported: Forecasting Engine
- Supported: Reporting
- Supported: Point-of-Sale Integration
- Supported: Centralized Communication
- Supported: SMS Messaging
HotSchedules Screenshots
HotSchedules Video
HotSchedules Competitors
- When I Work
- ScheduleFly
- Crunchtime
HotSchedules Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | Apple iOS, Android, Windows Phone, Blackberry, Mobile Web |
| Supported Languages | English, Spanish |
HotSchedules Downloadables
Frequently Asked Questions
When I Work and ScheduleFly are common alternatives for HotSchedules.
Reviewers rate Usability and Support Rating highest, with a score of 8.9.
The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
Comparisons
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Reviews and Ratings
(233)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Recommendations
HotSchedules has become a reliable solution for businesses in various industries, including restaurants, amusement parks, resorts, and retail establishments. Users have reported significant time savings and improved efficiency in scheduling processes. For example, a restaurant manager praises HotSchedules for reducing their scheduling time from over 3 hours to just 30 minutes per week. This software enables employees to cover their own shifts with approval, allowing for better shift management and flexibility. It facilitates communication among team members, ensuring constant checking and trading of shifts in an amusement park setting. Multiple departments at a resort rely on the platform to handle last-minute schedule changes, call-offs, and requests for added shifts.
HotSchedules assists food and beverage departments by providing easy access to availability, time off requests, and labor forecasting. This improves communication between staff and management. The software's user-friendly interface allows for generating and posting weekly schedules effortlessly. It also serves as a means of communication with staff members across multiple locations within a restaurant group.
Moreover, HotSchedules Train formerly Schoox is utilized for employee orientation and training purposes. The software not only helps with controlling labor costs but also offers features like sales forecasting and labor cost analysis. Across organizations, HotSchedules proves valuable by assisting in proper staffing needs and managing labor expenses effectively. In retail settings, the product streamlines employee scheduling while enabling them to view their schedules easily and make shift swaps when necessary.
In conclusion, HotSchedules is highly regarded for its ability to save time, improve communication, increase flexibility in scheduling processes, and provide various features that benefit different departments within organizations. Its broad range of applications makes it suitable for businesses of all sizes across multiple industries.
Users highly recommend signing up for HotSchedules and getting familiar with the application. They also suggest using the convenient mobile app and setting up email notifications for easy access to schedules and efficient shift swapping. Additionally, users highly recommend HotSchedules as a reliable solution for scheduling needs in various work environments. Overall, they find HotSchedules to be a valuable tool for controlling expenses, allocating labor, improving communication, and making positive changes within the service industry.
Reviews
(1-25 of 167)Companies can't remove reviews or game the system. Here's why
Easy to select a shift at any time.
Rating: 10 out of 10
July 01, 2020
PB
Vetted Review
Verified User
2 years of experience
- It is easy to maintain communication with the personnel and thus be able to carry out a correct shift programming.
- It is very simple to be able to choose what time it is and to be able to change it whenever you want without the need to inform or fill out extensive paperwork.
- I love the mobile application, it allows me to be aware of notifications of any schedule availability or when I have a message in my inbox.
- Its platform is simple to use and you can manage shifts quickly or make a copy of existing schedules.
- It is possible to be able to exchange shifts or release shifts without any problem, thus being able to have more freedom when deciding when to work.
HotSchedules - Restaurants
Rating: 9 out of 10
April 06, 2020
Verified User
Vetted Review
Verified User
1 year of experience
- Online/cell phone shift changes.
- Automatic updates.
- Linking schedule with POS system.
HotSchedules
Rating: 9 out of 10
January 27, 2020
Verified User
Vetted Review
Verified User
2 years of experience
- Scheduling.
- Time off.
Great resource if everyone has a smartphone
Rating: 6 out of 10
December 14, 2019
KK
Vetted Review
Verified User
2 years of experience
- Easy to read and easy access to schedules at any time.
- Ability to quickly change availability.
HotSchedules: Hospitality Focused
Rating: 10 out of 10
February 28, 2019
Verified User
Vetted Review
Verified User
8 years of experience
- Mobile Application
- Restaurant Centric Technology
- Great UI
- Intuitive Features
- Customer Support
Nathan Miller's Review of HotSchedules
Rating: 9 out of 10
August 09, 2018
NM
Vetted Review
Verified User
5 years of experience
- Makes everything paperless.
- Very user-friendly for back office and staff.
- Can really dive deep into data and sales and what you are spending.
Great commumication tool
Rating: 8 out of 10
August 09, 2018
Verified User
Vetted Review
Verified User
12 years of experience
- Communication with team members
- Enforce time and attendance with POS to control labor expense
- Communication among managers
- Tracking staff performance issues
- Keeping up permits
HotSchedules Solutions Work!
Rating: 9 out of 10
August 06, 2018
AR
Vetted Review
Verified User
6 years of experience
- ABF reporting
- Ease of use for all people for scheduling/swapping shifts
- Tie-in to Schoox training platform
Perfect Scheduling Choice for Restaurants
Rating: 10 out of 10
August 06, 2018
SS
Vetted Review
Verified User
2 years of experience
- Communication
- Integration
- Support
Changing the Scheduler's life!
Rating: 9 out of 10
February 08, 2018
Verified User
Vetted Review
Verified User
2 years of experience
- Communication is so simple on HotSchedules. Whether it is communicating a new schedule release, or a quick note about tonight's shift we as managers are able to easily communicate and know that it will reach our team through text notifications, or email notifications.
- The Meal Break planning tool is very useful in being able to help our floor leaders clearly understand and plan for what breaks are needed throughout the shift. This allows them to come up with a strategic game plan quickly and spend more time with our guests.
- Shift Swaps and Releases are so seamless. This is our favorite tool as it makes helping our team cover shifts extremely easy and painless. On the flip side it also makes staff who want more hours be able to find what is available in real time.
HotSchedules has changed the way our organization does business!
Rating: 7 out of 10
February 05, 2018
Verified User
Vetted Review
Verified User
1 year of experience
- All the information needed for your employees can all be found in one place. From the availability of an employee to their pay rate to their phone number. It's all just a click away. Before HotSchedules all of this information was kept in different places and the managers would need to open several documents and contact lists to find what they were looking for about a single employee.
- Control over how indepth you use the product. The possibilities of this service are seemingly endless. However if you are solely looking for a specific feature HotSchedules offers you have the ability to soley use that feature. HotSchedules can simply schedule, or it can automatically schedule, or you can assign a specific job to a specific person on a specific day. For us, we have employees who are doing a specific job/task one week and then they are needed for a different job/task the next week. HotSchedules allowed us to narrow down our options starting with department, moving to location, moving down to the job they would be preforming for that scheduled day.
- The ease of changing/releasing shifts. If an employee wants more hours they can go in and select shifts that are up for grabs or request to work on a specific day at a specific time. The opposite is also true. If an employee is worried they will have too many hours that week, they can release their shift and put it up for grabs by a different employee. And of course, all of this is fairly customizable to what you want your employees to have the ability to do, with or without your intervention and approval. In our case, if a shift lead releases a shift we only want other shift leads to be able to pick up the shift. HotSchedules allows us to do just that.
Managers Want Easier Ways to Clock-In Employees
Rating: 8 out of 10
February 05, 2018
Verified User
Vetted Review
Verified User
1 year of experience
- Copy & Paste shifts save time and help to eliminate errors when scheduling.
- The ability to determine and calculate labor hours per employee and department
- Easy user interface
HotSchedules review
Rating: 9 out of 10
February 02, 2018
Verified User
Vetted Review
Verified User
2 years of experience
- Builds templates well.
- Easy drag and drop scheduling.
- Allows online viewing and shift change management by team members.
- Many labor strategy reports to help dial in schedule template efficiency.
- Good integration with POS and time management systems.
HotSchedules review
Rating: 7 out of 10
February 02, 2018
Verified User
Vetted Review
Verified User
1 year of experience
- User friendly
- Reporting
- Customization
Use HotSchedules to streamline your routine
Rating: 9 out of 10
February 02, 2018
Verified User
Vetted Review
Verified User
2 years of experience
- Easy to use, love the dashboard
- User-friendly when making requests swaps or time off
- Great tech support
HotSchedules: Hot and Ready for Action!
Rating: 10 out of 10
January 31, 2018
SC
Vetted Review
Verified User
1 year of experience
- HotSchedules tracks our labor hours and dollars. Being able to do quick labor analysis helps us make sure our pricing is in line with our estimates for clients.
- HotSchedules tracks our employee trainings. Because we are a third party audited food manufacturing facility, we have both formal certifications (CA Food Handler Cards) and monthly trainings on subjects such as Food Safety, GMP's, Pest Control, Allergen Control, HACCP and Sanitation. Being able to have a record easily accessible for each employee to prove to our auditors and keep those employees up to date with training is invaluable as an organizational tool.
HotSchedules Review
Rating: 7 out of 10
January 29, 2018
Verified User
Vetted Review
Verified User
1 year of experience
- Graphically intuitive
- Updating through different forms of communication
- Covers a wide array of aspects, not just scheduling
HotSchedules review
Rating: 8 out of 10
January 29, 2018
Verified User
Vetted Review
Verified User
4 years of experience
- Scheduling
- Roster reports
- Messaging
HotSchedules: Why?
Rating: 3 out of 10
January 26, 2018
JS
Vetted Review
Verified User
1 year of experience
- HS is useful for keeping track of hours
- HS is probably the best platform for this type of service
- Users are able to see their hours in an easy to read format
Great Program!
Rating: 10 out of 10
January 26, 2018
JC
Vetted Review
Verified User
1 year of experience
- Well Organized
- Easy Setup
HotSchedules Review
Rating: 10 out of 10
January 25, 2018
TT
Vetted Review
Verified User
3 years of experience
- Provides employees with an effective mobile application to view their schedule whenever they need to.
- Allows employees to add availability and request days off.
- Allows other employees to see other co-workers schedules so they know who they work with.
Hotschedules for the non resturant work place.
Rating: 8 out of 10
January 25, 2018
Verified User
Vetted Review
Verified User
2 years of experience
- It helps with schedule shift trades and publishes the entire schedule for each day so folks can tell who is on shift and when. It enables a staff of mostly teenagers to be able to contact me and help them with any issue regarding scheduling and HR issues they needed to approach me with from time to time.
- It enables the manager to force the employee to be responsible for their attendance.
- Saves time in dealing with shift exchanges and various requests dealing with time off and so on.
HotSchedules Review
Rating: 9 out of 10
January 25, 2018
cs
Vetted Review
Verified User
5 years of experience
- Makes scheduling easy and simple
- Integrates well with other systems
- Can easily be used to set up sales forecasts based on previous weeks and or years
Amazing HotSchedules
Rating: 8 out of 10
January 24, 2018
CI
Vetted Review
Verified User
1 year of experience
- Payroll Budget
- Sales Forcast
- Cash handling
- Sales target