HotSchedules Reviews

226 Ratings
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Score 7.9 out of 100

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Reviews (1-25 of 165)

Kate Knight | TrustRadius Reviewer
December 13, 2019

Great resource if everyone has a smartphone

Score 6 out of 10
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We did not like using the HotSchedules application for the pure reason that it allowed people to too easily switch schedules without approval and the schedule was in a constant state of change, causing confusion for those who were trying to figure out who was supposed to staff the building. I think there should be a limit of schedule switches per day.
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Anonymous | TrustRadius Reviewer
April 06, 2020

HotSchedules - Restaurants

Score 9 out of 10
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Likelihood to Recommend

It is well suited for the restaurant where schedules are always changing. It would not be useful with a business with mainly set schedules. It would also work well with people in different locations so that everyone could easily access it.
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Anonymous | TrustRadius Reviewer
January 27, 2020

HotSchedules

Score 9 out of 10
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Likelihood to Recommend

HotSchedules is great for managing hours, shifts, employee schedules, time off, etc. Leaders at our stores have had options of moving to other tools, but have continued to stay with HotSchedules at it works the best it seems. It is hard sometimes with shift pick-up as leadership has to approve every drop and pick-up. I wish drops were automatically approved, and then there was an algorithm when picking up shifts was approved based on duration of employment and age (so minors can't).
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Anonymous | TrustRadius Reviewer
February 28, 2019

HotSchedules: Hospitality Focused

Score 10 out of 10
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Likelihood to Recommend

Well suited for multi-unit brands in the restaurant industry. Not well-suited for unit brands or non-hospitality related retail.
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Anonymous | TrustRadius Reviewer
August 09, 2018

Great commumication tool

Score 8 out of 10
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Likelihood to Recommend

For small to medium-sized companies HotSchedules works great when business is very static. If you are simply using HotSchedules for a schedule writing tool, it is phenomenal. However, it does miss the mark as a labor control software. Needs more controls to keep managers aware of spending versus historical sales data.
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Caleb Cochrun | TrustRadius Reviewer
January 22, 2018

HotSchedules - Mobile Clock-In

Score 8 out of 10
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Likelihood to Recommend

Hotschedules is accessible by anyone, anywhere which is great. The lag between adding features as I stated before is a set back though and the inability to modify automated reports [is as well]. A, so the format in which most reports export to Excel is very messy and cannot be changed which is a pain to deal with sometimes.
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Teresa Kiyomura | TrustRadius Reviewer
January 08, 2018

Scheduling made easy and saves the company labor dollars and YOUR time.

Score 10 out of 10
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Likelihood to Recommend

It is well suited for restaurants that have a large staff. It keeps all of your time off requests, availability changes, and shift swaps organized all in one place. It's also a great to send out storewide messages and keep logs between the management team.
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Erin Massano, M.A. | TrustRadius Reviewer
December 12, 2017

A Company that Values its Clients!

Score 10 out of 10
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Likelihood to Recommend

I think it's great to use for basic payroll. It is not very customizable, but I do think it is good that take into consideration suggestions and make improvements to the site. I like the changes that have been made so far and it is refreshing to utilize a company that values feedback from their clients and actually makes changes.
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Nora Leuck | TrustRadius Reviewer
December 12, 2017

HotSchedules making it easy!

Score 9 out of 10
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Likelihood to Recommend

The writing of schedules for a sizable staff for a retail of restaurant setting - well suited. It has the ability to send out the schedule to staff and communicate with staff. I really liked that. It gives good oversight of daily/weekly hours to watch your salary dollars.
Easy to contact staff about a change in hours or availability of extra shifts.
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Taylor Weber | TrustRadius Reviewer
July 18, 2017

HotSchedules: A Hot Way To Schedule!

Score 8 out of 10
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Likelihood to Recommend

If you are scheduling for more than 10 employees and their schedules vary greatly from week to week, then I would recommend HotSchedules. If you have less employees than 10 or if your schedule is the same from week to week, then I would not recommend HotSchedules for your business.
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Jae Creech | TrustRadius Reviewer
January 26, 2018

Great Program!

Score 10 out of 10
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Likelihood to Recommend

HotSchedules is perfect for contacting every employee through the inbox rather than searching their emails on a different site.
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Paul Zarmati | TrustRadius Reviewer
January 24, 2018

The hot schedules review

Score 7 out of 10
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Likelihood to Recommend

Price range is insane. It’s not worth it unless your a bigger chain and need all the functionality. It would be hard to keep justifying the price for a small location
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Louie Trinidad | TrustRadius Reviewer
January 16, 2018

Hot Schedules - the benefits in an ever changing retail environment

Score 10 out of 10
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Likelihood to Recommend

It helps us understand the manning of personnel, particularly since we are a grocery - and hourly manning is critical in our business. HotSchedules has a reporting feature wherein you can view your manning by the hour once you schedule is posted. If there are gaps you will be able to see and correct it.
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About HotSchedules

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

Has featureOnline Scheduler
Has featureTime-Off and Availbility
Has featureWork Schedule Mobile App
Has featureScheduling Templates
Has featureEmployee/Staff Communication
Has featureSales and Labor
Has featureForecasting Engine
Has featureReporting
Has featurePoint-of-Sale Integration
Has featureCentralized Communication
Has featureSMS Messaging

HotSchedules Screenshots

HotSchedules Competitors

HotSchedules Support Options

 Free VersionPaid Version
Phone
Email
Forum/Community
FAQ/Knowledgebase
Social Media
Video Tutorials / Webinar
Bilingual: English & Spanish

HotSchedules Technical Details

Deployment Types:SaaS
Operating Systems: Unspecified
Mobile Application:Apple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported Languages: English, Spanish