HotSchedules

HotSchedules Reviews

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Ratings and Reviews (230)
Features Scorecard
Product Details

Ratings and Reviews
(1-25 of 166)

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July 01, 2020

Easy to select a shift at any time.

Penelope Brown | TrustRadius Reviewer
Penelope Brown
Dining Room Manager
Kohler Co. (Consumer Goods, 10,001+ employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

With HotSchedules it has been possible to maintain clear communication throughout the company since you can manage the available shifts without requesting it in a book and update the availability on paper. With this platform you can forget about the difficult paperwork since it allows you to do these things without having to manually update the availability of employees. HotSchedules has drastically reduced all the complications that arose in the company regarding the schedule that was received and the availability of each shift, allowing us to receive our schedules through the HotSchedules platform without having to go to a company board and check shift availability.
December 14, 2019

Great resource if everyone has a smartphone

Kate Knight | TrustRadius Reviewer
Kate Knight
Server
Steel City Sammiches (Restaurants, 51-200 employees)
Score 6 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

The organization I used to work for utilized HotSchedules for scheduling servers and hosts. It was how we traded shifts, received weekly schedules, and called off shifts. It made it so we didn't have to come in weekly (even on our off days) to see our schedule for the following week.
April 06, 2020

HotSchedules - Restaurants

Verified User
Administrator in Finance and Accounting
Restaurants Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

It was across the board. It was nice for the staff - they could pick up and give up their shifts on their phones so that they did not have to come into work. They also knew when there were shifts to be picked up for big parties. It stopped them from clocking in before their shift started.
January 27, 2020

HotSchedules

Verified User
Director in Other
Food & Beverages Company, 51-200 employees
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

HotSchedules is used across both our stores for scheduling and employee management. Employees are able to update when they want to work and hours etc. Management can then approve or deny those requests and schedule as needed. HotSchedules puts the employees in charge of their schedule and shifts so that management can focus on other things.
January 31, 2018

HotSchedules: Hot and Ready for Action!

Shannon Carpenter | TrustRadius Reviewer
Shannon Carpenter
Member and Managing Director
Gramercy Bakery, LLC (Food Production, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We previously used HotSchedules when implementing 4 shifts across our production and packaging groups. We went from 1 shift M-Th, to 2 shifts M-Th, then added 2 additional 30 hour F-Su shifts. We also used it for our warehousing and sanitation crews. We had a change in our business and started to fall away from its use. Now that we are growing again, we are reimplementing its use and will also use it for clocking in and out, as well as tracking employee training and certifications. Having the ability to print hours reports to do daily labor analysis by project as well as tracking training are both incredibly valuable and help us stay on top of costs by being able to do daily labor analysis.
January 25, 2018

HotSchedules Review

TT
Tyler Tillinghast
Manager in Other
Food & Beverages, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

HotSchedules is used by our whole organization. The primary reason we use it is to provide employees a reliable and effective way to see when they are scheduled to work. It also is useful in that it allows employees to add their availability as well as request days off. This is extremely useful when it comes to scheduling employees to suit there wants/needs.
January 23, 2018

Time saving tool for everyone!

Jacynth Aragones | TrustRadius Reviewer
Jacynth Aragones
Manager in Customer Service
Retail, 51-200 employees
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We are using hotschedules throughout all the branches of Island Pacific Supermarket. This is what we use to generate employee scheduling and time cards, manage labor cost versus labor budget, monitor employee working hours, manage overtime cost, manage employee time off requests, and is mainly used for employee time punches.
January 08, 2018

Scheduling made easy and saves the company labor dollars and YOUR time.

Teresa Kiyomura | TrustRadius Reviewer
Teresa Kiyomura
General Manager
The Boogie (Restaurants, 51-200 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

HotSchedules is used in all departments of the FOH and BOH. It helps us forecast our labor budgets and gives us actual vs. scheduled to see if we are scheduling accurately and if all staff members are clocking in and out as scheduled. The corporate office does not have much use for HotSchedules and is utilized mostly by the operations team in the restaurants.
December 14, 2017

HotSchedules - The disaster

Christopher Ticen | TrustRadius Reviewer
Christopher Ticen
Desktop Support II
Community Health Network (Hospital & Health Care, 10,001+ employees)
Score 1 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use it across our entire organization for user management and time tracking; or we would if the time tracking feature worked. We are using it to make our schedules but still have to use our old time tracking system due to errors from hotschedules.
December 12, 2017

A Company that Values its Clients!

Erin Massano, M.A. | TrustRadius Reviewer
Erin Massano, M.A.
HR Generalist
MeyersUSA (Food & Beverages, 201-500 employees)
Score 10 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

It's used for all of our locations for time and attendance and also scheduling purposes. One of our locations uses the logbook feature which is great. We use this to pull hours, pull labor statistics, track clock in and outs, and also scheduled vs. hour employees.
December 12, 2017

HotSchedules making it easy!

Nora Leuck | TrustRadius Reviewer
Nora Leuck
Regional Street Vice - Arizona
Even Stevens Sandwiches (Food & Beverages, 201-500 employees)
Score 9 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

Hotschedules was initially more widely used by the company to manage scheduling and hourly employees. I kept track of my staff and their hours and set and managed scheduled time. We used the clock in feature, which I liked because we could sign on remotely to clock in. Now we have to clock in at a store location, no more remote access to the clock in feature. I am now a salaried employee and do not clock-in any longer. I found the program easy to navigate and enjoyed using it.
July 18, 2017

HotSchedules: A Hot Way To Schedule!

TW
Taylor Weber
Director Of Food And Beverage
Willamette Valley Country Club (Hospitality, 51-200 employees)
Score 8 out of 10
Vetted Review
Verified User
Review Source

Use Cases and Deployment Scope

We use HotSchedules for scheduling, messaging and as a time clock across several departments including food and beverage (front of house and back), the golf shop, and our golf course maintenance department. This addresses several business problems for us including managing requests, offering an online messaging portal and keeping an on eye on our labor.

HotSchedules Scorecard Summary

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Downloadables

HotSchedules Competitors

HotSchedules Pricing

HotSchedules Technical Details

Deployment TypesSaaS
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

What is HotSchedules's best feature?

Reviewers rate Support Rating highest, with a score of 8.9.

Who uses HotSchedules?

The most common users of HotSchedules are from Mid-size Companies and the Restaurants industry.