HotSchedules

HotSchedules

Score 2.9 out of 10
HotSchedules

Overview

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers...

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Recent Reviews

HotSchedules

9 out of 10
January 27, 2020
HotSchedules is used across both our stores for scheduling and employee management. Employees are able to update when they want to work …
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HotSchedules review

7 out of 10
February 02, 2018
HotSchedules has given our company a chance to manage labor across the organization and the capability to compare labor strategies with …
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Awards

Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards

Video Reviews

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Pricing

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What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry. According to the vendor, key benefits include: Build & Communicate Schedules The scheduling and labor management software…

Entry-level set up fee?

  • No setup fee

Offerings

  • Free Trial
  • Free/Freemium Version
  • Premium Consulting / Integration Services

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Alternatives Pricing

What is 7shifts?

7shifts is a restaurant workforce and scheduling management application, which also features collaboration features, from the Canadian company of the same name.

What is Toast Point of Sale?

Toast Point of Sale is a cloud-based restaurant point of sale solution provided as the foundation for Toast's all in one restaurant management solution which supports payment processing, as well as customer care, gift cards and loyalty, as well as back of house and back office (HR, payroll, schedule…

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Product Details

What is HotSchedules?

HotSchedules is a cloud-based scheduling, labor and communication management software solution serving the restaurant and hospitality industry.

According to the vendor, key benefits include:

Build & Communicate Schedules

The scheduling and labor management software reduces the time it takes managers to create and communicate schedules. All scheduling and employee information is stored in one central location, so managers have access to time-off requests, availability, skill level, and certification compliance.

Work Schedule App

The HotSchedules mobile app lets employees check their schedule, request time off, swap shifts, manage availability, and send messages. All shift requests require a manager's approval.

Forecasting and Reporting

When integrated with the POS, the tool pulls time and attendance, sales and guest data into the system. The forecasting engine shows past sales trends, which makes it possible to build schedules with the right amount of labor. There are also over 40 reports.

Multi-Unit Store View

The Above Store Console provides reporting and visibility across stores, anywhere and at any time. It can be configured by region, state, country.

Bilingual App & Support

The mobile app is available in English & Spanish. Employees can call into the AVS or Customer Support Center to get their schedule in English or Spanish - 24 hours a day, 7 days a week.

HotSchedules Features

  • Supported: Online Scheduler
  • Supported: Time-Off and Availbility
  • Supported: Work Schedule Mobile App
  • Supported: Scheduling Templates
  • Supported: Employee/Staff Communication
  • Supported: Sales and Labor
  • Supported: Forecasting Engine
  • Supported: Reporting
  • Supported: Point-of-Sale Integration
  • Supported: Centralized Communication
  • Supported: SMS Messaging

HotSchedules Screenshots

Screenshot of Time-Off, Availability, Employee Hours, Sales Volume are all available in the scheduler.Screenshot of Employees are able to swap and pick-up shifts from the HotSchedules Mobile App. All shift changes or requests require a manager's approval.Screenshot of Managers and employees can communicate with each other from the mobile and web apps - from anywhere and at anytime.Screenshot of Employees can submit a time-off, request - paid, or unpaid - and can request to work or request off right from the mobile app.Screenshot of Managers can view sales and labor data from their phone.

HotSchedules Video

HotSchedules Competitors

HotSchedules Technical Details

Deployment TypesSoftware as a Service (SaaS), Cloud, or Web-Based
Operating SystemsUnspecified
Mobile ApplicationApple iOS, Android, Windows Phone, Blackberry, Mobile Web
Supported LanguagesEnglish, Spanish

Frequently Asked Questions

When I Work and ScheduleFly are common alternatives for HotSchedules.

Reviewers rate Usability and Support Rating highest, with a score of 8.9.

The most common users of HotSchedules are from Mid-sized Companies (51-1,000 employees).
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Comparisons

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Reviews

(1-25 of 167)
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Penelope Brown | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
With HotSchedules it has been possible to maintain clear communication throughout the company since you can manage the available shifts without requesting it in a book and update the availability on paper. With this platform you can forget about the difficult paperwork since it allows you to do these things without having to manually update the availability of employees. HotSchedules has drastically reduced all the complications that arose in the company regarding the schedule that was received and the availability of each shift, allowing us to receive our schedules through the HotSchedules platform without having to go to a company board and check shift availability.
Score 9 out of 10
Vetted Review
Verified User
It was across the board. It was nice for the staff - they could pick up and give up their shifts on their phones so that they did not have to come into work. They also knew when there were shifts to be picked up for big parties. It stopped them from clocking in before their shift started.
January 27, 2020

HotSchedules

Score 9 out of 10
Vetted Review
Verified User
HotSchedules is used across both our stores for scheduling and employee management. Employees are able to update when they want to work and hours etc. Management can then approve or deny those requests and schedule as needed. HotSchedules puts the employees in charge of their schedule and shifts so that management can focus on other things.
Kate Knight | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
The organization I used to work for utilized HotSchedules for scheduling servers and hosts. It was how we traded shifts, received weekly schedules, and called off shifts. It made it so we didn't have to come in weekly (even on our off days) to see our schedule for the following week.
Score 10 out of 10
Vetted Review
Verified User
HotSchedules is the premier labor management and communication platform for the hospitality industry. There's no need to look further, competing platforms do not hold a candle to the restaurant-centric approach HotSchedules takes when designing the functionality and UI for their applications. They're one of the top paid apps in the App Store for a reason.
Score 9 out of 10
Vetted Review
Verified User
HotSchedules is used by our operations team department, including all of our part-time staff. Some of our business leaders have an account to simply utilize the messaging tools that HotSchedules offers, though it is not used for scheduling purposes or finance purposes seeing as they have a more gridline schedule. HotSchedules has helped our team remain connected through the messaging tool, updates, and changes to their schedules, and keeping track of their attendance. It has also streamlined the time keeping process as we utilize the time and attendance module of HotSchedules and utilize their time clock feature for our team to clock in and out. Given it's a webpage it gives the freedom to move the clock to where our team meetings to start the work day are.
Score 7 out of 10
Vetted Review
Verified User
HotSchedules is currently being using across our whole organization. We use HotSchedules for our employee scheduling as well as our time cards. Before Hotschedules we were using Excel spreadsheets to schedule employees, this is by far a better system. It allows for employees to take the responsibility into their own hands. It allows for the employee to set their availability on their own without a drawn-out process of contacting a manager and sitting down with them. It allows the employee to find coverage for their shift, again without intervention from a manager beyond approving the shift change through HotSchedules. The employee can also use it to request time off before we were using a Google Form that the manager would have to check for new submissions and move the information over to their Excel spreadsheet schedule.
February 02, 2018

HotSchedules review

Score 7 out of 10
Vetted Review
Verified User
HotSchedules has given our company a chance to manage labor across the organization and the capability to compare labor strategies with other leaders In the company. The internet based format allows leaders to complete task while away from the operations.
Shannon Carpenter | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
We previously used HotSchedules when implementing 4 shifts across our production and packaging groups. We went from 1 shift M-Th, to 2 shifts M-Th, then added 2 additional 30 hour F-Su shifts. We also used it for our warehousing and sanitation crews. We had a change in our business and started to fall away from its use. Now that we are growing again, we are reimplementing its use and will also use it for clocking in and out, as well as tracking employee training and certifications. Having the ability to print hours reports to do daily labor analysis by project as well as tracking training are both incredibly valuable and help us stay on top of costs by being able to do daily labor analysis.
January 25, 2018

HotSchedules Review

Score 10 out of 10
Vetted Review
Verified User
HotSchedules is used by our whole organization. The primary reason we use it is to provide employees a reliable and effective way to see when they are scheduled to work. It also is useful in that it allows employees to add their availability as well as request days off. This is extremely useful when it comes to scheduling employees to suit there wants/needs.
Score 8 out of 10
Vetted Review
Verified User
The entire organization uses the product to manage ski area employees. I used it in my department. It addresses the employees ability to know their schedule as well as trade shifts and communicate with the manager. it did help keep folks accountable to their schedule and lets me deal with other issues that before we used the app, had to be addressed by me to find replacements for shifts.
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