Item: HotSchedules
Rating: 10
Author: Louie Trinidad

Overall Satisfaction with HotSchedules

Use Cases and Deployment Scope

It is used as a schedule platform to monitor labor budget and for scheduling as well.

Pros and Cons

Pros

Flexibility 9 can be tailored fit to your company needs.
Ease of use
Availability ( mobile access / remote access )

Cons

For now concerns are addressed directly by the HotSchedules team.

HotSchedules Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Support understands my problem Support cares about my success Quick Initial Response	Difficult to get immediate help

It helps us understand the manning of personnel, particularly since we are a grocery - and hourly manning is critical in our business. HotSchedules has a reporting feature wherein you can view your manning by the hour once you schedule is posted. If there are gaps you will be able to see and correct it.

Comments

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Hot Schedules - the benefits in an ever changing retail environment