Item: HotTelecom
Rating: 10
Author: Max Barashev

Overall Satisfaction with HotTelecom

Use Cases and Deployment Scope

The VoIP system by HotTelecom is used across the whole organization. It helps us to increase the level of effectiveness is working with incoming calls. Their solution also helps us to increase customers' loyalty level because now they do not need to spend a lot of time waiting to get the needed employee or department.

Pros and Cons

Pros

IVR tree with extension dialing.
Hold music feature.

Cons

All our needs are fulfilled, there is nothing to tell about here.

Return on Investment

The level of effectiveness in working with incoming calls has increased. Our customers and partners are also become more loyal because of less spent a lot of time to get the needed consultation from certain employee or department.

Support Rating

HotTelecom's support team has answered all our questions during the setting up process and now they can help to solve any issue with the product if needed within a short period of time.

Key Insights

Do you think HotTelecom delivers good value for the price?

Yes

Are you happy with HotTelecom's feature set?

Yes

Did HotTelecom live up to sales and marketing promises?

Yes

Did implementation of HotTelecom go as expected?

Yes

Would you buy HotTelecom again?

Yes

Likelihood to Recommend

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.

HotTelecom Feature Ratings

Comments

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Stable and flexible telecom solution