Stable and flexible telecom solution
February 04, 2020

Stable and flexible telecom solution

Max Barashev | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with HotTelecom

The VoIP system by HotTelecom is used across the whole organization. It helps us to increase the level of effectiveness is working with incoming calls. Their solution also helps us to increase customers' loyalty level because now they do not need to spend a lot of time waiting to get the needed employee or department.
  • IVR tree with extension dialing.
  • Hold music feature.
  • All our needs are fulfilled, there is nothing to tell about here.
  • The level of effectiveness in working with incoming calls has increased. Our customers and partners are also become more loyal because of less spent a lot of time to get the needed consultation from certain employee or department.
HotTelecom's support team has answered all our questions during the setting up process and now they can help to solve any issue with the product if needed within a short period of time.

Do you think HotTelecom delivers good value for the price?

Yes

Are you happy with HotTelecom's feature set?

Yes

Did HotTelecom live up to sales and marketing promises?

Yes

Did implementation of HotTelecom go as expected?

Yes

Would you buy HotTelecom again?

Yes

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.

HotTelecom Feature Ratings

Hosted PBX
10
Multi-level Interactive Voice Response (IVR)
10
Call reports
10
Answering rules
10
Call recording
10
Call park
10
Call screening
10
Message alerts
10
Audio conferencing
9