HubSpot Service Review
December 03, 2021

HubSpot Service Review

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version

Professional

Overall Satisfaction with HubSpot Service Hub

I use HubSpot Service as the primary source of my communication with customers every day. HubSpot makes it so easy to filter, categorize, respond and track all tickets. It makes my role of Customer Success much easier knowing HubSpot takes care of the essentials, leaving me more time to focus on customer service.

Pros

  • Organize tickets
  • Snippets
  • Detailed information

Cons

  • Forwarding a ticket(email) within a new ticket would be a great feature rather than forwarding separately.
  • Have more than one ticket owner on a ticket.
  • Helped with efficiency
Never used another service but certainly outweighs traditional email threads.

Do you think HubSpot Service Hub delivers good value for the price?

Yes

Are you happy with HubSpot Service Hub's feature set?

Yes

Did HubSpot Service Hub live up to sales and marketing promises?

Yes

Did implementation of HubSpot Service Hub go as expected?

Yes

Would you buy HubSpot Service Hub again?

Yes

I use HubSpot Service as the primary source of my communication with customers every day. HubSpot makes it so easy to filter, categorize, respond and track all tickets. It makes my role of Customer Success much easier knowing HubSpot takes care of the essentials, leaving me more time to focus on customer service.

HubSpot Service Hub Feature Ratings

Incident and problem management
9.3
Organize and prioritize service tickets
9
Ticket creation and submission
10
Ticket response
9
Self Help Community
10.0
External knowledge base
10
Internal knowledge base
10
Multi-Channel Help ()
Not Rated

Comments

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