HubSpot Service Review
December 03, 2021
HubSpot Service Review
Score 10 out of 10
Vetted Review
Verified User
Software Version
Professional
Overall Satisfaction with HubSpot Service Hub
I use HubSpot Service as the primary source of my communication with customers every day. HubSpot makes it so easy to filter, categorize, respond and track all tickets. It makes my role of Customer Success much easier knowing HubSpot takes care of the essentials, leaving me more time to focus on customer service.
- Organize tickets
- Snippets
- Detailed information
- Forwarding a ticket(email) within a new ticket would be a great feature rather than forwarding separately.
- Have more than one ticket owner on a ticket.
- Helped with efficiency
Never used another service but certainly outweighs traditional email threads.
Do you think HubSpot Service Hub delivers good value for the price?
Yes
Are you happy with HubSpot Service Hub's feature set?
Yes
Did HubSpot Service Hub live up to sales and marketing promises?
Yes
Did implementation of HubSpot Service Hub go as expected?
Yes
Would you buy HubSpot Service Hub again?
Yes