HubSpot Service Hub

HubSpot Service Hub Competitors and Alternatives

About TrustRadius Scoring
Score 8.7 out of 100

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Most Commonly Compared to HubSpot Service Hub

Best HubSpot Service Hub Alternatives for Small Businesses

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…

Higher Rated Features

Customers are more satisfied with the features of HubSpot Service Hub than the Agiloft Flexible Service Desk Suite

Popular Integrations

There is not enough information to display integrations.

Zoho Desk

About TrustRadius Scoring
Score 9.1 out of 100

Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

Higher Rated Features

Customers are more satisfied with the features of HubSpot Service Hub than the Zoho Desk

Popular Integrations

There is not enough information to display integrations.

LiveAgent

About TrustRadius Scoring
Score 8.9 out of 100

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. The vendor states users can increase productivity by taking advantage of its customer segmentation, automation, built-in CRM, and a powerful analytics package, as well as gamification features. They invite users to discover over 175+ help desk features, and 40+…

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

LiveChat

About TrustRadius Scoring
Score 8.8 out of 100

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats.…

Higher Rated Features

Customers are more satisfied with the features of HubSpot Service Hub than the LiveChat

Popular Integrations

There is not enough information to display integrations.

Freshdesk

About TrustRadius Scoring
Score 8.4 out of 100

Freshdesk is a SaaS based customer support software for businesses of all sizes. The vendor's value proposition is that Freshdesk is priced affordably, and is free forever for any number of agents. There are four other plans available that come with a whole lot of features. The vendor says Freshdesk is easy to use and takes little time to get started with. Further, it is configurable and customizable. For example, Freshdesk includes a gallery of themes to choose from, and the ability to…

Higher Rated Features

Customers are more satisfied with the features of HubSpot Service Hub than the Freshdesk

Popular Integrations

There is not enough information to display integrations.

Intercom

About TrustRadius Scoring
Score 8.3 out of 100

Intercom is a contextual messaging system that supports live engagement with customers via text, chat, or email. It also supports triggered emails, customer segmentation and analysis, as well as integrations with MailChimp and Salesforce, and further extensibility via APIs and webhooks.

Higher Rated Features

Customers are more satisfied with the features of HubSpot Service Hub than the Intercom

Popular Integrations

There is not enough information to display integrations.

Help Scout

About TrustRadius Scoring
Score 8.3 out of 100

Help Scout is help desk software. The vendor’s value proposition is that that their solution reduces time spent on training users because Help Scout is simple to use and set up and scales like any enterprise product. This solution includes multiple mailboxes to support as many email addresses as needed in order to work collaboratively across teams, and manage several products or brands from one account. Reports on conversation trends, team performance, productivity, and customer happiness are…

Higher Rated Features

  • Incident and problem management
  • Multi-Channel Help
  • Email support

Popular Integrations

There is not enough information to display integrations.

TeamSupport

About TrustRadius Scoring
Score 8.2 out of 100

TeamSupport is customer support software built for B2B software and technology companies. The solution offers ticket management, a customer and contact database, reporting and analytics, multi-channel support, built-in collaboration tools, and many native integrations.

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

Zendesk Support Suite

About TrustRadius Scoring
Score 8.0 out of 100

The Zendesk Support suite is a cloud-based customer support software built for better customer relationships. Designed to improve customer satisfaction and to support customers on any channel: text SMS, web, mobile app, phone, email, social media. The vendor states more than 200,000 companies such as Uber, Groupon, Box, Airbnb, and Slack are using Zendesk to lower their support costs, raise productivity, and increase customer satisfaction. Zendesk offers a full suite of products to meet customer…

Higher Rated Features

  • Email support

Popular Integrations

There is not enough information to display integrations.

ConnectWise Manage

About TrustRadius Scoring
Score 7.8 out of 100

ConnectWise Manage is a business management platform for companies that sell, service, and support technology. The platform is cloud-based and integrates automation, help desk and customer service, sales, marketing, project management, and business analytics. It is the hub of the ConnectWise suite.

Higher Rated Features

  • ITSM collaboration and documentation
  • Email support

Popular Integrations

There is not enough information to display integrations.

Best HubSpot Service Hub Alternatives for Medium-sized Companies

Agiloft's Flexible Service Desk Suite includes the elements needed to manage a complex service desk: Internal Help Desk, External Customer Support, Change Management, Asset Management, RMA Management, and complete ITIL/ITSM capability. According to the vendor, these fully integrated applications work together to form a single system of record for all of an organization’s IT service processes, for 360-degree visibility and control. The vendor says their solution is designed to adapt and scale to…

Higher Rated Features

Customers are more satisfied with the features of HubSpot Service Hub than the Agiloft Flexible Service Desk Suite

Popular Integrations

There is not enough information to display integrations.

Zoho Desk

About TrustRadius Scoring
Score 9.1 out of 100

Zoho Support is a Saas help desk / ticketing system aimed at SMBs. I competes most often with Zendesk, and Desk.com.

Higher Rated Features

Customers are more satisfied with the features of HubSpot Service Hub than the Zoho Desk

Popular Integrations

There is not enough information to display integrations.

LiveAgent

About TrustRadius Scoring
Score 8.9 out of 100

LiveAgent is a help desk software designed to help users bring personalization to customer interactions. LiveAgent presents an omnichannel universal inbox, real-time live chat, built-in call center, and a customer service portal. The vendor states users can increase productivity by taking advantage of its customer segmentation, automation, built-in CRM, and a powerful analytics package, as well as gamification features. They invite users to discover over 175+ help desk features, and 40+…

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Self Help Community

Popular Integrations

There is not enough information to display integrations.

LiveChat

About TrustRadius Scoring
Score 8.8 out of 100

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats.…

Higher Rated Features

Customers are more satisfied with the features of HubSpot Service Hub than the LiveChat

Popular Integrations

There is not enough information to display integrations.

Spiceworks Help Desk

About TrustRadius Scoring
Score 8.7 out of 100

Spiceworks offers a set of free tools for IT network management and help desk support ticketing. The inventory management system essentially provides comprehensive device information for asset management. The Spiceworks Network Monitor provides information on observed IT for problem tracking and server performance monitoring. And finally, the Spiceworks Help Desk Software lets IT personnel stay on top of issues across the network with a ticketing system. Help desk roles with role-based…

Higher Rated Features

  • Self Help Community
  • Incident and problem management
  • Email support

Popular Integrations

There is not enough information to display integrations.

Brand Embassy is now part of NICE inContact CXone (acquired May 2019).Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers are matched with the same customer service agent throughout the experience and throughout…

Higher Rated Features

Customers are more satisfied with the features of HubSpot Service Hub than the Brand Embassy, now part of NICE inContact CXone

Popular Integrations

There is not enough information to display integrations.

SysAid

About TrustRadius Scoring
Score 8.6 out of 100

SysAid is the flagship ITSM and IT help desk software from SysAid Technologies, which offers a rather wide swath of features, supporting asset management (HAM and SAM), remote control, and rich reporting tools.

Higher Rated Features

  • Incident and problem management
  • ITSM collaboration and documentation
  • Organize and prioritize service tickets

Popular Integrations

There is not enough information to display integrations.

Freshservice

About TrustRadius Scoring
Score 8.5 out of 100

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Higher Rated Features

  • ITSM collaboration and documentation
  • Organize and prioritize service tickets

Popular Integrations

There is not enough information to display integrations.

Freshdesk

About TrustRadius Scoring
Score 8.4 out of 100

Freshdesk is a SaaS based customer support software for businesses of all sizes. The vendor's value proposition is that Freshdesk is priced affordably, and is free forever for any number of agents. There are four other plans available that come with a whole lot of features. The vendor says Freshdesk is easy to use and takes little time to get started with. Further, it is configurable and customizable. For example, Freshdesk includes a gallery of themes to choose from, and the ability to…

Higher Rated Features

Customers are more satisfied with the features of HubSpot Service Hub than the Freshdesk

Popular Integrations

There is not enough information to display integrations.

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

Higher Rated Features

  • Incident and problem management
  • ITSM collaboration and documentation
  • Organize and prioritize service tickets

Popular Integrations

There is not enough information to display integrations.

Best HubSpot Service Hub Alternatives for Enterprises

LiveChat

About TrustRadius Scoring
Score 8.8 out of 100

LiveChat serves as a customer service platform with live chat support, help desk and web analytics functionalities, with the goal of allowing users to provide 24/7 support to customers. The core feature of the software is its chat tool, where both service and sales team can answer customers' questions in real time. Online businesses can interact with customers on their website, to be more accessible. With LiveChat, users can identify people on the website and engage them using proactive chats.…

Higher Rated Features

Customers are more satisfied with the features of HubSpot Service Hub than the LiveChat

Popular Integrations

There is not enough information to display integrations.

Brand Embassy is now part of NICE inContact CXone (acquired May 2019).Brand Embassy is social customer service software designed to help companies with high volume social customer service prioritize and automate the customer experience. Incoming requests and mentions from social media, blogs and website forms are unified in one dashboard and routed to the most relevant customer service agent. Customers are matched with the same customer service agent throughout the experience and throughout…

Higher Rated Features

Customers are more satisfied with the features of HubSpot Service Hub than the Brand Embassy, now part of NICE inContact CXone

Popular Integrations

There is not enough information to display integrations.

SysAid

About TrustRadius Scoring
Score 8.6 out of 100

SysAid is the flagship ITSM and IT help desk software from SysAid Technologies, which offers a rather wide swath of features, supporting asset management (HAM and SAM), remote control, and rich reporting tools.

Higher Rated Features

  • Incident and problem management
  • ITSM collaboration and documentation
  • Organize and prioritize service tickets

Popular Integrations

There is not enough information to display integrations.

Freshservice

About TrustRadius Scoring
Score 8.5 out of 100

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Higher Rated Features

  • ITSM collaboration and documentation
  • Organize and prioritize service tickets

Popular Integrations

There is not enough information to display integrations.

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support teams need out-of-the-box for service request, incident, problem and change management. Jira Service Management integrates seamlessly with Jira Software so that IT and development teams can work better together. Users…

Higher Rated Features

  • Incident and problem management
  • ITSM collaboration and documentation
  • Organize and prioritize service tickets

Popular Integrations

There is not enough information to display integrations.

Oracle Service Cloud is the help desk and customer experience management platform from Oracle. The technology was developed and supported by RightNow Technologies as RightNow CX for cloud-based call center automation, until that company's acquisition by Oracle in 2011 for about $1.5 billion.

Higher Rated Features

  • Multi-Channel Help
  • Email support
  • Subscription-based notifications

Popular Integrations

There is not enough information to display integrations.

Salesforce Service Cloud provides companies with a call center-like view that enables them to create and track cases coming in, and automatically route and escalate what’s important. The Salesforce CRM-powered customer portal provides customers the ability to track their own cases, includes a social networking plug-in that enables the user to join the conversation about their company on social networking websites, provides analytical tools and other services including email, chat, Google search,…

Higher Rated Features

  • Email support

Popular Integrations

There is not enough information to display integrations.

Kustomer

About TrustRadius Scoring
Score 8.2 out of 100

Kustomer is a CRM built on customer service intended to be a one stop shop for support across several platforms, including online chat, phone, email and social media. By using AI automation for self service options and matching customers with agents based on their needs, Kustomer aims to make resolution faster and easier for everyone.

Higher Rated Features

  • Multi-Channel Help
  • Incident and problem management
  • Email support

Popular Integrations

There is not enough information to display integrations.

Built on the Now Platform, ServiceNow offers their Customer Service Management solution through the Standard and Professional Customer Service Management bundles. Both include agent workspace, knowledge management, survey and assessment module, and the community module, oriented in this edition to support customers rather than internal employees. The Professional bundle also includes performance analytics, predictive intelligence, and related tools to support customer support agents improvement…

Higher Rated Features

Customers are more satisfied with the features of HubSpot Service Hub than the ServiceNow Customer Service Management

Popular Integrations

There is not enough information to display integrations.

SolarWinds Web Help Desk is ticketing and IT asset management software. It is designed to simplify help desk management. This solution includes built-in ticketing management, asset management, change management, and knowledge base capabilities.

Higher Rated Features

  • Incident and problem management
  • Multi-Channel Help
  • Email support

Popular Integrations

There is not enough information to display integrations.