Such a great tool for our Customer Success Team
September 03, 2021

Such a great tool for our Customer Success Team

Rebekah Longenecker | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with HubSpot Service Hub

We use this across our whole organization for keeping track and working with our customers and our dev team. HubSpot Service Hub helps us to stay on track with tickets and interact with our customers. Also, the feedback surveys are so helpful and help us to know where we need to improve. The integrations work seamlessly!
  • Ticketing
  • Tracking tickets
  • Manage inboxes
  • Creating chat flows
  • Tack customer satisfaction
  • Chat it real time
  • Visibility of pipeline

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Would you buy HubSpot Service Hub again?


HubSpot Service Hub helps me keep track of all our customers' requests, manage collaborative inboxes, integrates great with Google, Zoom, and several other tools. All of our team can see everything in one place. Our customers like being able to chat with us instead of having to pick up the phone to contact us.

HubSpot Service Hub is easy to use, and customer support has always been super helpful and is quick to respond.

HubSpot Service Hub Feature Ratings

Organize and prioritize service tickets
Ticket creation and submission
Ticket response
External knowledge base
Internal knowledge base