Item: HubSpot Service Hub
Rating: 10
Author: Rebekah Longenecker

Use Cases and Deployment Scope

We use this across our whole organization for keeping track and working with our customers and our dev team. HubSpot Service Hub helps us to stay on track with tickets and interact with our customers. Also, the feedback surveys are so helpful and help us to know where we need to improve. The integrations work seamlessly!

Pros and Cons

Ticketing
Tracking tickets
Manage inboxes

Creating chat flows

Return on Investment

Tack customer satisfaction
Chat it real time
Visibility of pipeline

Key Insights

Do you think HubSpot Service Hub delivers good value for the price?

Yes

Are you happy with HubSpot Service Hub's feature set?

Yes

Did HubSpot Service Hub live up to sales and marketing promises?

Yes

Did implementation of HubSpot Service Hub go as expected?

Yes

Would you buy HubSpot Service Hub again?

Yes

Other Software Used

Zoom, Zoho ContactManager, Trello, Stripe, Mailchimp, monday.com, GoToMeeting, Google Hangouts Meet, Google Voice

Likelihood to Recommend

HubSpot Service Hub helps me keep track of all our customers' requests, manage collaborative inboxes, integrates great with Google, Zoom, and several other tools. All of our team can see everything in one place. Our customers like being able to chat with us instead of having to pick up the phone to contact us.

HubSpot Service Hub is easy to use, and customer support has always been super helpful and is quick to respond.

Such a great tool for our Customer Success Team

Software Version

Overall Satisfaction with HubSpot Service Hub