HubSpot Service Hub--where all our leads and deals stay
March 12, 2022

HubSpot Service Hub--where all our leads and deals stay

Abhishek Sinha | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Software Version


Overall Satisfaction with HubSpot Service Hub

HubSpot Service Hub is used for the lead management and the overall lead lifecycle.
  • Lead management
  • Deal lifecycle
  • Meeting integration requirements from the other enterprise applications
  • The UI could be made more interactive
  • Include more features that can be leveraged by enterprises like license management
  • Not sure if catalog and inventory management could be done or not. If not, then it can be incorporated.
  • Lead management has become more streamlined
  • Sales targets are visible; any changes made can be easily tracked and accounted for
  • Overall lead lifecycle management has improved and the way data moves to other apps makes life easier for the other business functions to keep track on the new and old deals

Do you think HubSpot Service Hub delivers good value for the price?


Are you happy with HubSpot Service Hub's feature set?


Did HubSpot Service Hub live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot Service Hub go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot Service Hub again?


We have been using HubSpot Service Hub for lead and sales management and I think for an organization like ours, it suits the purpose. It can easily be integrated with other apps and data flows seamlessly.

HubSpot Service Hub Feature Ratings

Organize and prioritize service tickets
Not Rated
Ticket creation and submission
Not Rated
Ticket response
Not Rated
External knowledge base
Not Rated
Internal knowledge base
Not Rated