Item: HubSpot Service Hub
Rating: 8
Author: Abhishek Sinha

Use Cases and Deployment Scope

HubSpot Service Hub is used for the lead management and the overall lead lifecycle.

Pros and Cons

Lead management
Deal lifecycle
Meeting integration requirements from the other enterprise applications

The UI could be made more interactive
Include more features that can be leveraged by enterprises like license management
Not sure if catalog and inventory management could be done or not. If not, then it can be incorporated.

Return on Investment

Lead management has become more streamlined
Sales targets are visible; any changes made can be easily tracked and accounted for
Overall lead lifecycle management has improved and the way data moves to other apps makes life easier for the other business functions to keep track on the new and old deals

Key Insights

Do you think HubSpot Service Hub delivers good value for the price?

Yes

Are you happy with HubSpot Service Hub's feature set?

Yes

Did HubSpot Service Hub live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of HubSpot Service Hub go as expected?

I wasn't involved with the implementation phase

Would you buy HubSpot Service Hub again?

Yes

Other Software Used

AppDynamics, Microsoft 365 (formerly Office 365), Microsoft Azure Active Directory

We have been using HubSpot Service Hub for lead and sales management and I think for an organization like ours, it suits the purpose. It can easily be integrated with other apps and data flows seamlessly.

HubSpot Service Hub--where all our leads and deals stay

Software Version

Overall Satisfaction with HubSpot Service Hub