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Hull - easy to use, great support, wide range of integrations
June 21, 2017

Hull - easy to use, great support, wide range of integrations

Ted Bennett | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with Hull

We use Hull as a way to surface the data from our back-end systems into Slack and into various other tools. It is primarily used by Sales and Marketing but plays an important part with Support. We had a problem being able to quickly understand the activity in a customer/prospect account and Hull allows us to call out specific emails/accounts in Slack and drill into the information in an easy to digest manner. We use Segment for all our back-end stuff and Hull ties directly into segment for a seamless integration.
  • Slack integration - we revolve around slack as our central comm hub and having our customer information surfaceable is just gold.
  • Making back-end data easy to read and digest - there is a lot of data that gets generated by our customers and it's impossible to sift through without Hull consolidating that information for us.
  • Customer support - we have only had a couple issues in the many months using Hull and it's always been a quick resolution. They use Slack to support BTW which I love.
  • I am not sure about new features, if they are rolling out or what!
  • It might also be valuable to see the responsiveness of things triggered through Hull, sometimes data takes a bit longer than expected to trigger a workflow (but never really more than a minute so not a huge deal really...)
  • Positive: No longer asking engineering for customer activity data
  • Positive: Allowing additional data integrations for where our customer activity data can be seen
We actually use Segment as well as Zapier so I don't think I answered this part of the question correctly. Here's the piece, aggregating and connecting your systems is a challenge. Segment and Zapier will help connect your systems together but they will not necessarily help you surface that information let alone surface it in a digestable format (Slack). Hull helps that problem, making your connected information presented and readable.
If you are a fast scaling team using segment and slack, Hull is a must. For your sales reps trying to understand the activity of customers/prospects/users of your applicaiton, there is no easier way to surface that information than using Hull. We've been thoroughly impressed by the wide use cases and integrations Hull can offer and we use it many times a day. 100% would recommend this tool.