Great Tool
April 30, 2016

Great Tool

Sai Musale | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with IBM ClearQuest

IBM ClearQuest plays vital role in my previous organization. It is used throughout the IT section of the organization. We used ClearQuest for capturing signatures of the project team on various documentation required during the project lifecycle. Also change requests and defect management was mainly handled through ClearQuest tool only. I would say ClearQuest is one of the strongest tools in our organization.
  • We can create a project in this document and attach all the documentation to get signatures from various team members. This is really helpful for tracking purposes.
  • We can create a Project Change Request and get it approved.
  • We can log defects of documents and get it resolved from the document owner.
  • If you use theweb version, then it's really not good idea to use for sending emails through the tool, as it won't give you the chance to format your email, or modify the receivers list.
  • Most of the times people try to sign the WPI record instead of acknowledge it. So the error message should explain to them why they can not sign. People simply gets confused.
  • My previous org was using this tool for Quality assurance purposes.
  • In the process of projects, this tool was playing a very important role.
I have not used SharePoint extensively however I would say ClearQuest is very powerful tool.
To capture signatures for any document, IBM ClearQuest is a best tool.

Using IBM ClearQuest

It is mainly used in IT section. To follow process.
3 - We do not need any skills to operate this tool. This tool is pretty simple to use.
  • To track signatures of the documents.
  • To track change requests.
  • To log defects.
  • To track ptoject team role wise.
  • It was mainly used in process tracking the project.
  • We used this tool to maintain CMMI level.
  • There should be some automation to send emails to pending approves.
Most likely as it's one of the powerful tools in the organization. We needed this tool to track all the process related documentation and also to capture signatures.

Evaluating IBM ClearQuest and Competitors

  • Product Features
  • Product Usability
  • Product Reputation
  • Prior Experience with the Product
Product features- its features are unbeatable.

IBM ClearQuest Implementation

It was pretty simple.
Not sure - I am not part of implementation team.
Change management was minimal - No impact at all
  • Not as such i am aware of
  • I was not directly involved in implementation.

IBM ClearQuest Training

No, as this tool has so many things to learn.

Configuring IBM ClearQuest

Its very staight forward.
I do not have it out side my org.
Yes - we have customized the interface extensively - We have customized it according to capability patterns.
Yes - we have added extensive custom code
Changed code according to process, capability patterns.

IBM ClearQuest Support

Very good support.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Yes - Probably yes but its owned by my organization.

Using IBM ClearQuest

Clearquest is very powerful tool to perform process.
Very easy to track.
ProsCons
Relatively simple
Technical support not required
Consistent
Quick to learn
Familiar
Do not like to use
Difficult to use
Not well integrated
Cumbersome
Feel nervous using
  • Getting WPI acknowledged.
  • Add defects.
  • Get wpr and change requests approved.
  • Add resources to the role list.
Yes, but I don't use it - In my last organization we used the desktop versions and remote version. Mostly the remote version was used by 99% of the people as you don't have to install any application on your machine. Once you get access you are ready to use this tool. We never used the mobile version of it.