Change Management Software

Change Management Software Overview

Change management software are tools that facilitate seamless change to new workflows for employees, managers, and customers. “Change” in this instance refers to the introduction of new software, technology, or training. Change management software helps with all processes of the transition cycle, including change requests, impact analysis, implementation, and post-deployment monitoring. Additionally, these products also provide documenting, reviewing, and reporting tools to increase visibility into the change process.

Change management software offers many options to help reduce resistance, tension, and errors during the process of change. It provides a central platform for employees to access walkthroughs, training materials, and documentation to help ease into working with new assets. This will be especially helpful if the change is related to IT or technology, as it not only provides a way to distribute technical manuals, but it also lets experienced users share their knowledge collaboratively.

Change management software also provides employers a way to control the flow of change dynamically according to their needs, as most tools offer request management, scheduling, resource management, and risk assessment features. Many of these features can be automated as well, allowing for increased productivity.

Change management software shares many goals with Digital Adoption Platforms, such as facilitating the introduction of new technology. Whereas change management software can provide the tools to power seamless transition, Digital Adoption Platforms can provide guidance for users to learn new technologies in real time, which includes how to use the change management software effectively.

Top Rated Change Management Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Change Management Products

(1-19 of 19) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

Jira Service Management (Jira Service Desk)

Jira Service Management (formerly Jira Service Desk, now including features from the former Mindville Insight, acquired by Atlassian in June 2020) is a service desk software that is purpose-built for IT, service, and support teams. The software provides everything IT and support…

Key Features

  • Organize and prioritize service tickets (78)
    90%
    9.0
  • Service-level management (71)
    89%
    8.9
  • Self-service tools (72)
    81%
    8.1
ServiceNow IT Service Management

ServiceNow is a fast-growing service management provider that went public in 2012. Built on the ServiceNow Now Platform, the IT Service Management bundle provides an agent workspace with knowledge management, and modules supporting issue tracking and problem resolution, change, release…

Key Features

  • Organize and prioritize service tickets (67)
    93%
    9.3
  • Self-service tools (65)
    81%
    8.1
  • Subscription-based notifications (63)
    75%
    7.5
Freshservice

Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10,000 SMB, mid-market, and enterprise customers worldwide.

Key Features

  • Organize and prioritize service tickets (68)
    89%
    8.9
  • Self-service tools (64)
    83%
    8.3
  • ITSM collaboration and documentation (58)
    82%
    8.2
BMC Helix ITSM (Remedy)

BMC Helix ITSM replaces Remedy. It is a broad suite of ITSM, tools with strong integrations to other BMC tools and in-built ITAM. The product is used mainly by global brands and is offered in on-premise and SaaS configurations.

Key Features

  • ITSM collaboration and documentation (44)
    85%
    8.5
  • Organize and prioritize service tickets (45)
    85%
    8.5
  • Self-service tools (44)
    83%
    8.3
Whatfix

Whatfix is a SaaS-based platform that enables businesses to create real-time interactive guides on their application. Whatfix can be integrated with ease across all user touch-points inside any platform across the web and desktop. Whatfix helps businesses with:Simplifying User…

Virima

Virima is a SaaS platform from Virima Technologies in Atlanta, that aims to solve the toughest IT Operations management and reporting challenges. With Virima’s automated Infrastructure Discovery, trustworthy CMDB, and Service Mapping visualizations, the vendor says IT staff will…

Userlane

The technology developed by Userlane is designed to guide users through software like a GPS turn-by-turn navigation system. The vendor says this allows every user to operate even complex software on a professional level without any learning curve.Userlane includes interactive step-…

Rocket Aldon

Rocket® Aldon® solutions provide the tools and infrastructure users need to automate everything from the moment a change request comes in until a solution is delivered to production, as well as automate compliance reporting and audit tracking.The vendor aims to help users keep their…

Canfigure

Canfigure is a software solution for ITAM and ITSM management including integrated CMDB based on the ITIL framework. It can be adapted for any business requirement and its interface aims to enable the customer to customize the software with minimal support.

StarTeam, by Micro Focus

Micro Focus offers StarTeam, an enterprise change management system that aims to help global development teams achieve their highest level of software delivery.

Stracl

jTask, Inc. is a professional services company that provides Change Management Consulting, and CCMP Training. Stracl (formerly known as jTask Pulse) is a SaaS solution that lets users engage, communicate, train and map to prepare their project stakeholders, manage change risks, improve…

Howspace

Howspace is an AI-powered platform from the company of the same name in Helsinki, that allows the user to empower the whole business to collaborate on professional learning and organizational development.

The Change Compass

The goal of The Change Compass, the eponymous software from the company in Sydney, is to improve the experience of employees and customers during change. The software solution helps users utilise visualisations of the impacts of change on different parts of the business. See key…

The Change Shop

The Change Shop is a people analytics technology firm featuring a platform designed to allow Change Leaders to collect, analyze, track, and simulate organizational change management initiatives. The platform enables leaders to collect and analyze change initiatives across multiple…

ChangeGear Change Manager

Modern organizations require a Change Management solution optimized to support the dramatic increase and complexity of change. Through advanced automation and workflow, ChangeGear Change Manager has been designed to streamline the entire change and release management processes that…

Giva Change Management

Giva is a help desk / customer service software company headquartered in Sunnyvale, California. Giva also offers their IT Change Management solution. Giva's dashboard, notifications and alerts keep users informed, to enable more peer reviews and collaboration around releases.

FluentPro G.A. Suite

The FluentPro G.A. Suite is a governance and administration suite for Microsoft Project Online, from FluentPro Software headquartered in Redmond, Washington, further described as a fully automated data protection and administration suite for Microsoft Project Online. G.A. Suite provides…

Liongard

Liongard is an IT automation and analytics platform for MSPs, designed to unlock the intelligence hidden deep within IT systems to give MSPs an operational advantage that delivers both higher profits and an exceptional customer experience, providing automatic documentation of customers'…

Alloy Navigator

Alloy Navigator is an all-inclusive IT Service and Asset Management solution. The vendor says Alloy Navigator comes with a powerful workflow process automation engine fortified by an intelligent interface that automatically creates meaningful relationships between the data that matters.…

Learn More About Change Management Software

What is Change Management Software?

Change management software are tools that facilitate seamless change to new workflows for employees, managers, and customers. “Change” in this instance refers to the introduction of new software, technology, or training. Change management software helps with all processes of the transition cycle, including change requests, impact analysis, implementation, and post-deployment monitoring. Additionally, these products also provide documenting, reviewing, and reporting tools to increase visibility into the change process.

Change management software offers many options to help reduce resistance, tension, and errors during the process of change. It provides a central platform for employees to access walkthroughs, training materials, and documentation to help ease into working with new assets. This will be especially helpful if the change is related to IT or technology, as it not only provides a way to distribute technical manuals, but it also lets experienced users share their knowledge collaboratively.

Change management software also provides employers a way to control the flow of change dynamically according to their needs, as most tools offer request management, scheduling, resource management, and risk assessment features. Many of these features can be automated as well, allowing for increased productivity.

Change management software shares many goals with Digital Adoption Platforms, such as facilitating the introduction of new technology. Whereas change management software can provide the tools to power seamless transition, Digital Adoption Platforms can provide guidance for users to learn new technologies in real time, which includes how to use the change management software effectively.

Change Management Software Features

The most common change management software features are:

  • Change request, approval, and denial management
  • Changer advisor board (CAB) support and collaboration tools
  • Idea scoring and prioritization
  • Central data repository
  • Project management
  • Asset management
  • Alert management
  • Incident management
  • SLA management
  • Change volume mapping
  • Compliance and governance management
  • Learning and curriculum management
  • Personalized onboarding and training programs
  • Risk assessment and impact analysis
  • Scheduling and task assignment
  • Calendar management
  • Project templates
  • User access control
  • Intelligent automation
  • Version control
  • Audit trail and reporting
  • Feedback collection
  • Visualization tools
  • Mobile self-service applications
  • Knowledge base
  • Wide degree of management software integration
  • On-site, cloud, or SaaS deployment options

Change Management Software Comparison

When choosing the right change management software, consider the following:

User skill level. The best change management software for you will most likely feature an unspoken ‘resistance management’ solution. A new system, coupled with a user interface or training plan that isn’t truly helpful for end-users to adopt, can frustrate employees and negatively impact the process of change. As such, you’ll want to make sure that your software can be simple for your team to use. The clean and attractive Whatfix platform will be helpful for a team with various technical skill levels, whereas the more nuanced and customizable features of BMC Helix ITSM may be more useful for specialized IT approaches.

Type of change. Depending on the type of change you want to incorporate, you may find some products to be more effective for you. For example, if you are transitioning without massive software or application changes, products oriented toward team management and onboarding may be simpler to utilize. On the other hand, if the imminent change is more technologically complex, Sunview ChangeGear Change Manager allows deployment tracking, ticket automation, and version control features that help IT teams smoothly incorporate new features.

Analysis tools. The degree of insight and visibility you want from your change management software may factor into which solution is best for you. Some products offer automated analysis to create data-driven risk predictions and offer suitable project templates, making this a great solution for less technical teams. For IT teams, Sunview ChangeGear Change Manager provides in-depth, visualized reports on IT hardware and software assets and their use.

Productivity tools. Each change management software package has a standard set of productivity tools, including email integration, virtual assistants, or constant performance support. However, several services offer unique tools that can provide assistance for niche, specialized, or external workflows. For example, Userlane has a Digital Adoption Platform-style overlay that can run over other applications, allowing for real-time guidance. Freshservice offers gamification options to increase employee motivation and efficiency.

Start a change management software comparison here

Pricing Information

Pricing for change management software can range between $3 and $800 per month at the lowest subscription level. Subscriptions can either be a flat rate per month, or scaled based on the number of users. Lower pricing plans may support fewer users accessing the software or provide fewer support options from the vendor. Most vendors offer free trials and free plans for a set number of users.

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Frequently Asked Questions

What does change management software do?

Change management software provides a suite of tools to facilitate changes in software, services, tools, technologies, and other assets within an organization. Change management software includes a centralized platform for onboarding, training, project management, and product delivery, as well as impact and utilization analysis features.

What are the benefits of using change management software?

Change management software helps to ease tension in transitioning workflows by providing tools and training for employees to familiarize themselves with new products. Change management software also has a wide range of options for both general and specialized transition projects.

How much does change management software cost?

Change management software ranges between $3 and $800 per month at the lowest subscription level. Subscription plans are either flat monthly fees or scales with user number. Most vendors offer free plans and trials.