IBM Cloud Bare Metal Servers Review
August 24, 2021

IBM Cloud Bare Metal Servers Review

Jonathan Geller | TrustRadius Reviewer
Score 1 out of 10
Vetted Review

Overall Satisfaction with IBM Cloud Bare Metal Servers

IBM Cloud Bare Metal Servers were being used at all levels of our infrastructure. The uniqueness of IBM's offering bridges hardware and global networks into a nice package. IBM is unique as it has the ability to bind IP addresses that can float across any data center region to allow for fault-tolerant applications bound by a static IP regardless of geographic location. IBM's [and formerly Softlayer's] global private network allows for data centers to interact and communicate between regions without requiring VPN or other networking tools. Allowing your application to scale globally while physically limiting intra-networking on a private VLAN prevents many other challenges of securing private data. [I feel] in the telecom space, port 5060 SIP is a widely known and 'attackable' port. While you want to allow your customers access wherever they may be, keeping 'bad actors' away can be a challenge at scale. Our platform was physically built for the IBM Cloud to scale within its private network, keeping the intra-workings between all components private while only allowing known customers access on an independent transport bound to an IP that could self-heal and migrate into any global region on the IBM Cloud autonomously.
  • Unique relationship with hardware manufacturer Lenovo
  • Global SoftLayer IP network very unique to IBM
  • Deployment of servers were quite fast (within 24 hours)
  • Support team was responsive, until [in my experience,] it wasn't.
  • Ongoing special pricing / sales on bare metal servers
  • Device cataloging including firmware revision dates.
  • [In my experience, the] Customer Service Agreement (CSA) has many gaps in terms of responsibility with Bare Metal Servers.
  • [I believe] IBM should be deploying servers and firmware updating all components before providing them to customers to prevent component failure.
  • [I feel] IBM needs lots of improvement with their legacy VPN to access IMPI management tools. The level of security of it is unparalleled when it works. Having access to KVM / IPMI is critical for any business, and when their VPN service is not working.
  • [From my experiences,] IBM deployed faulty hardware, or failed to update firmware per Lenovo notices, only to pass off blame.
  • [In my opinion,] IBM's General Counsel and Paralegal held our data/company hostage when components failed, [in my experience] to IBM "gross negligence" (in their words), only to release it if we were to limit damages to $1,000.
  • [I feel] IBM caused significant damages to their acknowledged "gross negligence." [...] [In my opinion,] holding customers/data hostage to limit gross negligence is an extremely poor practice.
  • [With my experiences,] our investment was a tremendous loss in time & resources. Their lack of support, [in my opinion,] has caused us to pivot our entire business model and revenue stream. Our product re-launch has been setback by ~18 months due to damages caused by [in my experience, to be] IBM's gross negligence.
The machines performed quite well while working until they didn't [in my experience].

While base servers start at very high performance, offloading application workloads into IBM Cloud would be beneficial. Keeping in mind the cost of [computing] is greater than other vendors. The benefit of offloading workload in the IBM Cloud should be calculated based on its dependency on other network of specialty driven capability of IBM Cloud.

Compute performance does not have benefit over other compute offerings based on price alone.
[In my experience,] this is not the case [and] provisioning took at least 8 hours the first time. [In my experience,] over 16 hours when [the] system failed and had to [rebuilt.] There may be new provisions in place due to our event that requires firmware updating on all components before delivery which now can take machines to be provisioned in far longer times. [I feel] there is no 2-4 hour delivery time.

One new server we deployed took, [in our experience] almost 48 hours to deliver, however, we experienced boot failures and were only able to get into the operating system while selecting the boot disk device manually at start up. This means in the event of a failure or reboot, the system would not recover to OS. IBM helpdesk made bios adjustments beyond what is allowed within the IMPI management, however, the system never booted properly. Had to cancel months later.

IBM brings the full suite, and coupled with Bare Metal, developing within the IBM / Softlayer SDK's and keeping smtp mail delivery, CDN, data block/object storage all from one place is simple. We were also evaluating DNS via Cloudflare before we departed IBM Cloud services.
There are clear advantages and risks when using multiple products with a single vendor. Some advantages are:
  • Speed and cost of data object storage between Bare Metal vs external suck as S3
  • Single management portal
  • Single key/token via SDK for API or management
  • Familiar experience

Do you think IBM Cloud Bare Metal Servers delivers good value for the price?


Are you happy with IBM Cloud Bare Metal Servers's feature set?


Did IBM Cloud Bare Metal Servers live up to sales and marketing promises?


Did implementation of IBM Cloud Bare Metal Servers go as expected?


Would you buy IBM Cloud Bare Metal Servers again?


IBM Cloud [Bare Metal Servers] (formerly Softlayer) is positioned to gain compute when graduating from virtual environments such as the other clouds. No other provider can offer what IBM has today. Global secure & roaming IP's are not found anywhere else at this level. [I feel] IBM has a big responsibility to ensure they maintain their hardware/components given the types of customers who chose IBM and who [in my experience] are willing to pay 5x - 10x the price of Bare Metal Servers compared to other offerings.

IBM Cloud Bare Metal Servers Feature Ratings

Service-level Agreement (SLA) uptime
Dynamic scaling
Elastic load balancing
Not Rated
Pre-configured templates
Not Rated
Monitoring tools
Pre-defined machine images
Not Rated
Operating system support
Not Rated
Security controls

IBM Cloud Support and Implementation

Implementation on some equipment was smooth. [In my experience,] deployment time always exceeded advertised time. In one instance, our server deployment took almost 48 hours when (2-4 hour deployment time was advertised). However [it] never booted correctly and after several attempts to have IBM support repair, we had to cancel those servers.

I believe deployment times have been updated more accurately now to reflect 24-48 hour deployment times.

IBM Cloud Bare Metal Servers Support

Good followup
Problems get solved
Kept well informed
Support cares about my success
Quick Initial Response
Slow Resolution
Escalation required
We did not purchase additional support initially, however on future servers, we did add premium support and insurance.