Great team, great platform, great results!
January 20, 2017

Great team, great platform, great results!

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Software Version

Streaming Manager (Ustream Pro Broadcast)

Modules Used

  • Ustream eCDN (IBM Cloud Video Enterprise Content Delivery Network)

Overall Satisfaction with IBM Cloud Video (including Ustream)

Because of the global service provided by IBM Cloud Video (Ustream).
1-Personal service with some real people
2-Efficiency of the service
3-Efficiency of the platform
We use IBM Cloud Video (Ustream) services for sports streaming. We have many clients in amateur sports that use our services to be seen on the web. The quality of the service received from IBM Cloud Video (Ustream) is really impressive. We really do appreciate working with them.
  • They have a fast service to answer your questions.
  • The stability of the infrastructure.
  • They are always looking to do more to help.
  • Probably on the live help services. I work in the East coast and my streamings is often in the evening. The problems sometimes start close to the closing time for the Ustream office.
  • More flexibility to be able to put in some advertising ourselves during the streaming. (Pre-roll or mid-roll).
  • We can hardly put the player side by side on a page and make them play at the same time. The play control is not accessible on the second player.
  • It wold be interesting to be able to put the multibitrate including1080 and 720. Actually, we have to choose 1080-480-360 or 720-480-360.
  • 1080-720-480 should be available too.
  • In the Excel statistics reports, it would be really practice to have the total of each categories ex: hour viewers.... Actually we do have to do it ourselves but it takes some time for nothing.
  • It would be easier to be able to move up and down our channel in the “Channel Settings” pages. Actually everything is classed by alphabetical order and sometimes it isn’t convenient for us.
  • Also, it would be practical to be able to give a name to the channel for our classification in to the “Channel Settings” page and be able to have an other name on the player during the streaming. Ex: I have TVGO1 as a channel. This is a reference for my staff but on the streaming player I may wish to see the client name.
We used IBM Cloud Video (Ustream) to serve more clients and it gives them the ability to be able to stream by themselves.
  • Nothing else
For the service and because some of my clients need many streaming feeds that Facebook Live can't provide for them.
The streaming service is great. The statistics module (the analytics console) is practical. The Ustream interface is easy to understand and makes it really nice to work with. The new streaming control module (live broadcast monitoring) is really practical too and seems to work fine. Some employee are really great and contact us from time to time just to make sure everything is going fine.