Great virtual servers from a company experiencing growing pains
June 02, 2019

Great virtual servers from a company experiencing growing pains

John Reeve | TrustRadius Reviewer
Score 7 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Cloud Virtual Servers

IBM Cloud recently acquired SoftLayer, and so we became an IBM customer. We are using their virtual servers primarily for web servers and job queues.
  • Servers are deployed quickly after ordering them
  • They do a good job notifying us of pending maintenance
  • Servers are fast and reliable
  • The private network across their data centers is great
  • They are aggressively decommissioning services and data centers and forcing us to migrate relatively new servers to other data centers
  • They could respond more quickly to tickets/cases
  • Historically positive, as they've been more hands on which requires less of our time.
  • Recently negative, as they've been more hands off and forcing us to migrate products to IBM equivalents.
We do not use this service but I wish I had known about it. We are often told that their data centers are at capacity so we have to choose another data center. Having reserved space ahead of time would have helped us put the servers where we wanted them in the first place.
IBM is still far better than Rackspace. The support at Rackspace has gone downhill and I'm surprised they still toss around the word "fanatical" like it's a given. It's not. Anyways, the IBM acquisition of SoftLayer has had a lot of negatives, but overall their support team is trying and you can tell they are probably experiencing similar frustration with the move.
They are very well suited for web application environments and job queues, which is what we are using them for. If you need more sys admin assistance they are not a good fit because they expect you to do most of the server configuration. Their support can be very hands-off at times and has become even more so with the transition from SoftLayer to IBM.

IBM Cloud Virtual Servers for VPC Feature Ratings

Service-level Agreement (SLA) uptime
Dynamic scaling
Not Rated
Elastic load balancing
Not Rated
Pre-configured templates
Not Rated
Monitoring tools
Pre-defined machine images
Not Rated
Operating system support
Security controls
Not Rated