Pricy Analytics tool but...
May 01, 2014

Pricy Analytics tool but...

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Digital Analytics

We used this analytics tools to take data-driven decisions through the organization
  • Reporting process is quick
  • Chat support is available most of the time
  • Availability of resource and sw updates is always on time and keep customers informed
  • Support Tickets response time (definitely a HUGE item to improve)
  • Ad-hoc report - remove restriction of historic data for the past 12 motnhs only
  • More User friendly interface and improve content and documentation
  • Increase of satisfaction if implemented with qualitative tools (such as Foresee or iPerceptions)
  • Revenue tracking
  • Count of server calls goes really high if using ecommerce
  • Google Analytics,Webtrends Analytics,Localytics
IBM analytics prices can get really high if you overpass the contracted server calls, also increasing the amount of credits reports can get you the price to the roof
Price, Free tools offer similar service, Implementation is getting more complicated instead of making things easier for users
Support, Implementation, How does this tool compare to other Web analytics tools ( what does this tool offers that other like GA (free) doesn't.