IBM Instana experience
Updated April 17, 2025

IBM Instana experience

Mohamed Taha | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Instana

We are Using IBM Instana as APM solution to monitor our E-Services transactions and configuring alerts based on error percentages and log messages.
- To monitor our websites and traffic to our websites and mobile app
- To monitor our infrastructure for CPU, memory and diskspace monitoring
- integration with MS teams for notifications and alerts
- creating Dashboards to reflect transactions error rates to make sure our business is running smoothly and our customer journey is health

Pros

  • measure TRX error rate
  • Container environment pod status and errors
  • measure systems health and availability
  • mobile app and website traffic and TRX

Cons

  • Dashboards need to be easy to configure and add more applets
  • notification integration with team to be two ways for example allow taking action from teams
  • allow integration to send notification to person over teams not only channels
  • Instana is leader and so simple to monitoring and increase observably for open shift and Kubernetes environment
  • need to enhance Taking action based on error rate or any other metric
IBM Instana is going deep in trx and we can see what exactly happen in our systems and we can differentiate between business error and technical issues
1- ROI is higher as the budget is much less than other
2- the way of calculating license is much better and fit us and this affect the ROI
3- the ease of implementation
4- the GUI is more simple and not complicated

Do you think IBM Instana delivers good value for the price?

Yes

Are you happy with IBM Instana's feature set?

Yes

Did IBM Instana live up to sales and marketing promises?

Yes

Did implementation of IBM Instana go as expected?

Yes

Would you buy IBM Instana again?

Yes

well suited scenarios: monitoring websites traffic and backend layer

less appropriate: adding URL to check it's status

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