ServiceNow IT Service Management , Cherwell Service Management (discontinued) , and Freshdesk are common alternatives for Jira Service Management.

Question 1

What are Jira Service Management's top competitors?

Accepted Answer

Question 2

What is Jira Service Management's best feature?

Accepted Answer

Reviewers rate Organize and prioritize service tickets and ITSM reports and dashboards and Change requests repository highest, with a score of 7.5.

Question 3

Who uses Jira Service Management?

Accepted Answer

The most common users of Jira Service Management are from Mid-sized Companies (51-1,000 employees).

Jira Service Management
Formerly Jira Service Desk

Overview