Item: IBM MaaS360
Rating: 8
Author: Michael O'Neil

Overall Satisfaction with IBM MaaS360

Use Cases and Deployment Scope

We use this software as an MDM. Placing devices into Kiosk Mode. Remote Trouble Shooting. Location Tracking. Without this product our tablet would be unlocked. This would ultimately leave us vulnerable if a driver were to go to a website or use an app that may put personal information at risk. Restricting the tablets through the MDM gives the company a piece of mind, knowing there is no risk for this.

Pros and Cons

Pros

Locks our company issued tablets into a Kiosk Mode
Allows Remote Trouble Shooting
Allows Location Tracking

Cons

Allowing more flexibility for the Kiosk Mode
Remote trouble shooting may not always work
Commands do not always complete in a timely manner

Return on Investment

We see time being saved by providing our team the necessary tools on a company issued device.
We are able to see when a user has last used their company issued device vs their personal device.
Pushing new software is easy when implemented using the MDM.

Most Valuable Capabilities

The ability to lock down a device into Kiosk Mode allowing for only specific apps to be used on the device. The ability to remote trouble shooting allows for an admin to assist a user when having an issue or just not sure on how to use he device. Tracking is also very simple using the software.

Achievements Enabled

Remote Trouble Shooting is something that comes in very handy. Prior we had to either download another app on two devices or walk a user through step manually over the phone. Being able to see and control the device being used make a huge difference when trying to resolve an issue quickly.

Alternatives Considered

Splashtop

IBM Maas360 is much more than just a remote trouble shooting tool. This is an MDM. It allows for full control over a device. This is very useful when trying to implement a Kiosk mode restricting users from using the device completely. This product is much more robust than Splashtop.

Key Insights

Do you think IBM MaaS360 delivers good value for the price?

Yes

Are you happy with IBM MaaS360's feature set?

Yes

Did IBM MaaS360 live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM MaaS360 go as expected?

I wasn't involved with the implementation phase

Would you buy IBM MaaS360 again?

Yes

Other Software Used

Motive, Super Dispatch, EFS Compliance

Likelihood to Recommend

If looking to provide a company issued device and locking down the device it works great. Many software companies do not account for an MDM and may need to update in order to work properly based off specific settings. The software however works great to put a device in Kiosk mode and also to trouble shoot if a user is having an issue.

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