IBM Sametime is a Basic Chat App that gets the Job Done... and not Much Else
December 09, 2018

IBM Sametime is a Basic Chat App that gets the Job Done... and not Much Else

Anonymous | TrustRadius Reviewer
Score 6 out of 10
Vetted Review
Verified User
Review Source

Overall Satisfaction with IBM Sametime

IBM Sametime is the messaging app that many people at our company use on a daily basis. Not all departments use Sametime, but the ones that do, love it for regular communication between team members. It is not well suited for some of our other teams though so there is competition between Sametime, Slack, Google Hangouts and Skype.
  • IBM Sametime is incredibly simple to use. It is straightforward and offers an easy to use chat experience.
  • Being able to set up team chats is a great feature. This allows us to keep a chat room focused on a singular topic if required.
  • Sametime is available for our team members on PC as well as on Macs. There is also a mobile app to keep people in touch when they are away from the office.
  • The mobile app is not that great for anything outside of straight up messaging.
  • We tried video chatting within Sametime without any real success. There were connection issues and the app would crash quite often. We switched to another product and had no problems.
  • IBM Sametime just looks outdated. The menus and contact list are not up to date from a UX perspective compared to many other popular chat apps.
  • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
  • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
  • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
Slack is the best messaging app that I have used for work communication. Slack is actually so easy to use, and offers such a good mobile app, that I use it on my own for personal conversations. Slack offers many features that Sametime either doesn't or doesn't do well. We chose IBM Sametime because it was the first chat app that we used at our company. Many people are familiar with it and did not want to move to a new tool.
If you are looking to chat with other team members that also use IBM Sametime, share files and create team chat rooms then Sametime will work great for you. If you are looking to integrate tools from other products or use the video chat feature, then there are other chat apps that are much better suited for this.

HCL Sametime (formerly from IBM) Feature Ratings

Hosted PBX
Not Rated
Multi-level Interactive Voice Response (IVR)
Not Rated
User templates
Not Rated
Call reports
Not Rated
Directory of employee names
Answering rules
Not Rated
Call recording
Not Rated
Call park
Not Rated
Call screening
Not Rated
Message alerts
Not Rated
Video conferencing
Audio conferencing
Mobile app for iOS
Mobile app for Android