Order Management Software

Order Management Software Overview

Order management software supports the purchase to pay workflow with automation applied to essential (e.g. credit check, customer and supplier invoices, purchase order generation, transmission of data through integrated systems) and ancillary tasks(multi-channel order tracking and analysis) inherent in the processing of orders, and allows What is Order Management Software?

Order management software (OMS) automates the order fulfillment processes from order acceptance to shipment; capturing, managing, and processing sales orders, allowing businesses to manage sales more effectively.

Most order management software is part of larger vendor offerings that support related business functions. Fewer standalone options are available. These order management software suites include invoicing, purchase order generation, credit checks, payment processing and tracking, shipping preferences and delivery tracking, trend analytics, and order management analytics. This software will include or integrate with inventory management software, subscription management software, customer relationship management software, and e-commerce software.

The software offers product sourcing intelligence based on inventory location and availability. These solutions help coordinate supply chain operations and inform multichannel sales strategies.

Order management software is used by sales departments to match supply and demand, and by logistics departments to plan deliveries based on demand, inventory, and customer location.

Top Rated Order Management Products

TrustRadius Top Rated for 2022

These products won a Top Rated award for having excellent customer satisfaction ratings. The list is based purely on reviews; there is no paid placement, and analyst opinions do not influence the rankings. Read more about the Top Rated criteria.

Order Management Products

(1-25 of 98) Sorted by Most Reviews

The list of products below is based purely on reviews (sorted from most to least). There is no paid placement and analyst opinions do not influence their rankings. Here is our Promise to Buyers to ensure information on our site is reliable, useful, and worthy of your trust.

Brightpearl

Brightpearl’s retail operations platform is designed to handle peak trading, integrates with the full retail tech ecosystem, and is omni-channel native. Additionally, the vendor says their solution is the system of record for key trading data, provides real-time trading insights…

QuickBooks Desktop Enterprise

QuickBooks Desktop Enterprise is a widely-used accounting package designed for small to mid-sized businesses. It is the top of the QuickBooks line. Pricing starts at $3,000 for five users, and goes up depending on the number of additional users. They also offer an Advanced Inventory…

Key Features

  • Accounts payable (125)
    85%
    8.5
  • Accounts receivable (126)
    85%
    8.5
  • Standard reports (124)
    83%
    8.3
NetSuite ERP

NetSuite is a suite of ERP and accounting modules which is sold in various editions aimed at different size customers. The multi-country, multi-currency version is an additional module called OneWorld. Netsuite is a SaaS system and is not offered in an on-premise edition.

Key Features

  • Role-based user permissions (79)
    66%
    6.6
  • Dashboards (71)
    62%
    6.2
  • Standard reports (70)
    62%
    6.2
SAP Commerce Cloud
Customer Verified
Top Rated

SAP Commerce Cloud (formerly Hybris) is designed to help businesses sell more goods, services, and digital content through every touchpoint, channel, and device through their multichannel ecommerce and order management solution, available as a SaaS or on-premise.

Key Features

  • Product variations (38)
    89%
    8.9
  • Product management (38)
    85%
    8.5
  • Bulk product upload (38)
    83%
    8.3
Salesforce Commerce Cloud

Salesforce Commerce Cloud (formerly called Demandware) is a cloud-based eCommerce solution that touts flexibility and scalability for enterprises. It features merchandising tools, such as sorting, filtering, image zooming, and more.

Key Features

  • Product variations (30)
    79%
    7.9
  • Website integration (30)
    77%
    7.7
  • Visual customization (30)
    66%
    6.6
ShipStation

ShipStation is an order fulfillment, inventory management, and shipping hub for eCommerce businesses. It allows users to import, manage, and ship orders from the ShipStation hub, which can coordinate multiple online sales channels and multiple carriers. ShipStation also offers branded…

Workbooks

Workbooks offers cloud-based CRM, marketing automation and business applications to the mid-market. Workbooks includes order management and fulfillment, invoicing, and supplier management. Workbooks aims to provide a single 360° view of customers, where the information is accessible…

Key Features

  • Opportunity management (9)
    88%
    8.8
  • Customer data management / contact management (9)
    85%
    8.5
  • Territory management (9)
    77%
    7.7
Esker

Esker offers their eponymous document automation platform, for paperless ordering and billing, and accounts payable / accounts receivable (AP / AR). It can be delivered as a cloud offering (as Esker on Demand), or on-premise (as Esker DeliveryWare).

QuickBooks Commerce

QuickBooks Commerce (formerly TradeGecko) is a cloud-based Order and Supply Chain Management platform. TradeGecko was acquired by Intuit QuickBooks in August 2020, and plans to sunset the resulting product were announced June 2021 (it will be discontinued as a standalone product…

Accounting Seed

Accounting Seed is accounting software that is native to Salesforce.

Key Features

  • Accounts payable (6)
    93%
    9.3
  • Custom reports (6)
    83%
    8.3
  • Standard reports (6)
    81%
    8.1
IBM Order Management

IBM now owns and supports Sterling Commerce products (since August 2010), the most notable product being IBM Order Management. The platform emphasizes order promising and fulfillment and provides tools to adaptively complete orders specified to customer demands.

Stitch Labs (discontinued)

Stitch Labs was an inventory management software that included features such as multichannel selling and inventory control, with order and fulfillment management for retail. It was acquired by Square in July 2020, and new customers are no longer being accepted.

Zoho Inventory

Zoho Inventory is a cloud-based inventory management solution designed for small to midsize businesses. It features inventory management modules including reporting and analysis, and lot traceability. It features mobile compatible apps for Android and iOS devices.Zoho Inventory…

Cin7 Orderhive

Cin7 Orderhiveis a SaaS based solution which brings order, shipping and inventory management functionalities in one platform, now from Cin7 (acquired February 2021). It facilitates multi-channel selling and streamlines back-end processes within a centralized real-time inventory tracking…

Blue Yonder Luminate Planning

Luminate Planning from Blue Yonder headquartered in Scottsdale (formerly JDA Software Group) leverages a digital twin foundation to intelligently predict potential problems and opportunities, offer machine learning-based recommendations for action, and pivot production, inventory,…

Ordoro

Ordoro is an ecommerce logistics platform from the company of the same name in Austin, used by SMB ecommerce merchants to manage their orders, inventory and suppliers. Ordoro deals with everything that happens after a shopper clicks checkout on the merchant's website: print packing…

inFlow Inventory

inFlow Inventory is an inventory management software offering from Archon Systems.

SellerCloud

SellerCloud is an eCommerce platform that integrates into multiple sales channels without a per-channel fee. It also functions as a single-source management solution.

Linnworks

Linnworks is presented as a total commerce solution, and provides multi-channel order management for ecommerce. Linnworks connects, manages and automates commerce operations, powering businesses to sell wherever their customers are and capture every revenue opportunity.

Cin7

Cin7, headqduartered in Auckland, aims to make complex retail and wholesale simple with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 allows users to manage sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations…

Handshake B2B Commerce, from Shopify

The Handshake B2B Commerce platform, now from Shopify (acquired May 2019), is an ecommerce tool designed to make buying and selling simple, intuitive and mobile. With it, sales reps and their customers can place orders on any device, anywhere, anytime.

Inveon inCommerce

Inveon is a technology company that provides enterprise e-commerce software platform and digital growth management solutions. Through helping to create a unified and scalable digital commerce presence with sustainable growth, Inveon aims to drive enterprise companies towards the…

Linker Cloud Fulfillment Platform

The Linker Cloud Fulfillment Platform, from Linkercloud headquartered in Warsaw, Poland, enables users to control all e-commerce logistics operations and processes with their Order Management System (OMS). Linker's services focus on cross-border ecommerce. They aim to enable their…

Freestyle Multichannel Order Management

Freestyle Solutions is an order management software offering from the company of the same name in New Jersey formerly known as Dydacomp, strictly for ecommerce sellers operating across multiple channels.

Orderwave

Orderwave is a web-based hosted application that is designed to automate and streamline operations for e-commerce, catalog, and direct marketing sales channels. Key features include: Subscription and Continuity ManagementInventory and Warehouse ManagementPayment ProcessingShopping…

Learn More About Order Management Software

What is Order Management Software?

Order management software supports the purchase to pay workflow with automation applied to essential (e.g. credit check, customer and supplier invoices, purchase order generation, transmission of data through integrated systems) and ancillary tasks(multi-channel order tracking and analysis) inherent in the processing of orders, and allows What is Order Management Software?

Order management software (OMS) automates the order fulfillment processes from order acceptance to shipment; capturing, managing, and processing sales orders, allowing businesses to manage sales more effectively.

Most order management software is part of larger vendor offerings that support related business functions. Fewer standalone options are available. These order management software suites include invoicing, purchase order generation, credit checks, payment processing and tracking, shipping preferences and delivery tracking, trend analytics, and order management analytics. This software will include or integrate with inventory management software, subscription management software, customer relationship management software, and e-commerce software.

The software offers product sourcing intelligence based on inventory location and availability. These solutions help coordinate supply chain operations and inform multichannel sales strategies.

Order management software is used by sales departments to match supply and demand, and by logistics departments to plan deliveries based on demand, inventory, and customer location.

Order Management Software Features

Order management software will offer many of the following features.

  • Automated order processing and fulfillment
  • Centralized order management for multiple channels
  • Order access and capture through a variety of interfaces and devices
  • Real-time order tracking
  • Customizable workflows
  • Invoicing
  • Customer and vendor purchase order generation
  • Inventory management capabilities
  • Barcode processing
  • SKU generation and processing
  • Payment processing and credit checks
  • Fulfillment and shipping integrations
  • Shipping preferences and real-time delivery tracking
  • Back-order management
  • Alerts for customers, orders, and inventory
  • Customer support
  • Custom rules and processing for returns and exchanges
  • Order archiving
  • Remote access
  • Trend and order management analytics
  • Dashboards and reporting
  • Billing, CRM, E-commerce, and catalog management support or integrations
  • POS, Accounting, ERP integrations

Order Management Software Comparison

Consider the following when purchasing order management software.

Scope of Software: Order management software vendors offer a broad range of features and options, which often overlap with other software products, such as inventory management and customer relationship management. Due to the complexity of their operations and high volume of orders, the food distribution, manufacturing, transportation, healthcare industries, and large retailers will especially benefit from robust, integrated order management software suites. Smaller businesses and retail operations will benefit from stand-alone order management software which offers integrations with other related systems.

Scalability: Sales orders can be volatile, a product or service can go viral overnight exploding order volumes. A cloud-based solution will ease that transition, shielding you from the impact that welcome, but unforeseen growth might have on your IT infrastructure.

ERP: Enterprise resource planning systems offer order management capabilities that vary in the features they provide. Order management suites offer a wider range of more sophisticated order management functionality. Your specific requirements, goals, and the size of your operation will dictate your choices. Enterprise-level organizations will usually choose between an order management suite or an ERP system. Stand-alone order management software is usually sufficient for smaller businesses.

eCommerce Platforms: Some eCommerce platforms provide order management features and some order management software products easily integrate with eCommerce platforms such as Amazon or eBay.

Pricing Information

Order management software pricing is based on the features provided, with a cap on the number of team members, the number of product SKUs, and the number of monthly orders. The cost can range from $20 a month to over $2,000 dollars a month. Enterprise-scale operations will require obtaining a custom quote from the vendor. Free trials are sometimes available.sellers to more easily track inventory levels and selling channels, improve customer experience, and overall process sales more effectively.

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Frequently Asked Questions

What does Order Management Software do?

Order management software provides centralized order management across multiple channels, automating the order fulfillment process. The software includes or provides integrations with closely related functions such as inventory management, CRM, catalog management, shipping, POS, eCommerce, billing, accounting, and ERP.

What are the benefits of using Order Management Software?

Order management software improves order processing, raises customer satisfaction, and increases revenues. It reduces the need for manual intervention, expediting order processing, and avoiding processing errors. The software facilitates coordination amongst sales, logistics, and customer service teams. It optimizes inventory control and provides real-time anywhere, anytime, access to order status. The analytics it supports promotes better decision-making.