Order Management Software

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Stitch Labs (discontinued)

Stitch Labs was an inventory management software that included features such as multichannel selling and inventory control, with order and fulfillment management for retail. It was acquired by Square in July 2020, and new customers are no longer being accepted.

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IBM Sterling Order Management

IBM now owns and supports Sterling Commerce products (since August 2010), the most notable product being IBM Order Management. The platform emphasizes order promising and fulfillment and provides tools to adaptively complete orders specified to customer demands.

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Acctivate Inventory Management

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Blue Yonder Luminate Planning

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Ordoro

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BetterCommerce

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inFlow Inventory

inFlow Inventory is an inventory management software offering from Archon Systems.

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Zoho Inventory

Zoho Inventory is a cloud-based inventory management solution designed for small to midsize businesses. It features inventory management modules including reporting and analysis, and lot traceability. It features mobile compatible apps for Android and iOS devices.Zoho Inventory…

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Cin7

Cin7, headqduartered in Auckland, aims to make complex retail and wholesale simple with all-in-one cloud inventory, POS, EDI and 3PL. Cin7 allows users to manage sales channels, inventory, point of sale and supply chain in one central, cloud-based software. Cin7 offers integrations…

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Linker Cloud

The Linker Cloud Fulfillment Platform, from Linkercloud headquartered in Warsaw, Poland, enables users to control all e-commerce logistics operations and processes with their Order Management System (OMS). Linker's services focus on cross-border ecommerce. They aim to enable their…

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Conexiom

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Learn More About Order Management Software

What is Order Management Software?

Order management software supports the purchase to pay workflow with automation applied to essential (e.g. credit check, customer and supplier invoices, purchase order generation, transmission of data through integrated systems) and ancillary tasks(multi-channel order tracking and analysis) inherent in the processing of orders, and allows What is Order Management Software?

Order management software (OMS) automates the order fulfillment processes from order acceptance to shipment; capturing, managing, and processing sales orders, allowing businesses to manage sales more effectively.

Most order management software is part of larger vendor offerings that support related business functions. Fewer standalone options are available. These order management software suites include invoicing, purchase order generation, credit checks, payment processing and tracking, shipping preferences and delivery tracking, trend analytics, and order management analytics. This software will include or integrate with inventory management software, subscription management software, customer relationship management software, and e-commerce software.

The software offers product sourcing intelligence based on inventory location and availability. These solutions help coordinate supply chain operations and inform multichannel sales strategies.

Order management software is used by sales departments to match supply and demand, and by logistics departments to plan deliveries based on demand, inventory, and customer location.

Order Management Software Features

Order management software will offer many of the following features.

  • Automated order processing and fulfillment
  • Centralized order management for multiple channels
  • Order access and capture through a variety of interfaces and devices
  • Real-time order tracking
  • Customizable workflows
  • Invoicing
  • Customer and vendor purchase order generation
  • Inventory management capabilities
  • Barcode processing
  • SKU generation and processing
  • Payment processing and credit checks
  • Fulfillment and shipping integrations
  • Shipping preferences and real-time delivery tracking
  • Back-order management
  • Alerts for customers, orders, and inventory
  • Customer support
  • Custom rules and processing for returns and exchanges
  • Order archiving
  • Remote access
  • Trend and order management analytics
  • Dashboards and reporting
  • Billing, CRM, E-commerce, and catalog management support or integrations
  • POS, Accounting, ERP integrations

Order Management Software Comparison

Consider the following when purchasing order management software.

Scope of Software: Order management software vendors offer a broad range of features and options, which often overlap with other software products, such as inventory management and customer relationship management. Due to the complexity of their operations and high volume of orders, the food distribution, manufacturing, transportation, healthcare industries, and large retailers will especially benefit from robust, integrated order management software suites. Smaller businesses and retail operations will benefit from stand-alone order management software which offers integrations with other related systems.

Scalability: Sales orders can be volatile, a product or service can go viral overnight exploding order volumes. A cloud-based solution will ease that transition, shielding you from the impact that welcome, but unforeseen growth might have on your IT infrastructure.

ERP: Enterprise resource planning systems offer order management capabilities that vary in the features they provide. Order management suites offer a wider range of more sophisticated order management functionality. Your specific requirements, goals, and the size of your operation will dictate your choices. Enterprise-level organizations will usually choose between an order management suite or an ERP system. Stand-alone order management software is usually sufficient for smaller businesses.

eCommerce Platforms: Some eCommerce platforms provide order management features and some order management software products easily integrate with eCommerce platforms such as Amazon or eBay.

Pricing Information

Order management software pricing is based on the features provided, with a cap on the number of team members, the number of product SKUs, and the number of monthly orders. The cost can range from $20 a month to over $2,000 dollars a month. Enterprise-scale operations will require obtaining a custom quote from the vendor. Free trials are sometimes available.sellers to more easily track inventory levels and selling channels, improve customer experience, and overall process sales more effectively.

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Frequently Asked Questions

What does Order Management Software do?

Order management software provides centralized order management across multiple channels, automating the order fulfillment process. The software includes or provides integrations with closely related functions such as inventory management, CRM, catalog management, shipping, POS, eCommerce, billing, accounting, and ERP.

What are the benefits of using Order Management Software?

Order management software improves order processing, raises customer satisfaction, and increases revenues. It reduces the need for manual intervention, expediting order processing, and avoiding processing errors. The software facilitates coordination amongst sales, logistics, and customer service teams. It optimizes inventory control and provides real-time anywhere, anytime, access to order status. The analytics it supports promotes better decision-making.

What is the best Order Management Software?

These are some of the popular order management software products.