Has promise but needs to be less complicated to use
April 15, 2025

Has promise but needs to be less complicated to use

Anonymous | TrustRadius Reviewer
Score 4 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Targetprocess

We have started using Targetprocess to create roadmaps for development teams to share during quarterly planning and for tracking and reporting on different work efforts. We intend to use it to track OKR progress in the future. We would like to use it more strategically, but haven't found that value yet.

Pros

  • Shows/syncs roadmaps with ADO delivery plans
  • Allows for different reporting for tracking work progress

Cons

  • Self-service in configuring new item types, workflows, automation. Requires us to pay a contractor to do these things.
  • Expensive to roll out to organization. We have to limit licenses to users to submit new Ideas, requiring us to define others ways to submit.
  • I'd like to see a metamodel of the way my company has Targetprocess configured of different entity types. The only model seems to be for Targetprocess data/meta-model.
  • Better training, documentation on how to create new entities, set up workflows and automations. The existing documentation only covers siloed topics and doesn't show how to do end-to-end setup of a new entity type. What is EVERYTHING I need to do, not just, how do I update an unused entity type to be what I want. What do I do after that to use it?
  • No direct positive business ROI has caused executive leadership to play down use of the tool
  • We are hoping to use this to track progress of OKRs and business strategy, but don't have but in from executives on the value of this yet.

Do you think IBM Targetprocess delivers good value for the price?

Not sure

Are you happy with IBM Targetprocess's feature set?

Yes

Did IBM Targetprocess live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Targetprocess go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Targetprocess again?

Yes

Once configured, the sync between TP and ADO works pretty well, although it's duplicative (like roadmaps/delivery plans)
I like the ability to have a report that shows all the security-related issues and their status related to an Idea.
It's very confusing trying to set up a new entity type to receive IT-related requests.
The Quick Add popup is not helpful as I can't include all required fields. And if additional content is required that's not on the Quick Add screen, there is no obvious way to indicate to the user that they have to fill out more info and change the state of the item to submit the request. Users may fill out the quick add and assume the request has been submitted.

IBM Targetprocess Feature Ratings

Agile Development
4.0
DevOps Tool Integrations
5
Dependencies and Blockers
3
Project Management
2.3
Support for Agile Methodology
2
Support for Waterfall Methodology
2
Email integration
1
Change request and Case Management
3
Search
1
Visual planning tools
5

Comments

  • Janie Carothers | TrustRadius Reviewer
    Janie Carothers
    (Vendor Representative) commented 7 months ago
    Hi! Thank you for taking the time to leave us a review. We strive to make our customers wildly successful and were sorry to hear that we missed the mark here. We have taken your feedback on board and we will strive to make improvements accordingly. Would you please consider emailing us at Apptio_Customer_Feedbackwwpdl.vnet.ibm.com to discuss this further? We want you to feel supported and properly equipped to make the most of the tool. Thank you, Janie

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