1. Home
  2. AI Chatbot Software
  3. IBM watsonx Assistant Reviews
  4. User Review of IBM watsonx Assistant
Watson Assistant works like a charm.
May 29, 2019

Watson Assistant works like a charm.

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

IBM Watson is typically used to create and deploy custom chatbots with which direct customers or viewers of a webpage can be assisted with the queries they have. A chatbot can replace a person to give customer support which will save a lot of funds for an enterprise. With IBM Watson it is very easy to use API to create a chatbot which is powerful. The best thing about this Watson service is this needs no programming skills, all you need is common sense to create entities and dialogues to respond to the customer's queries. Easy to use and customizable and can be tested simultaneously after training the bot with our customized Q&As.
  • Easy to use and learn.
  • No need for any programming skills, easily understandable.
  • Cost Efficient.
  • Some times it takes more time to load the working environment in IBM Cloud.
  • Service may be interrupted, stating "Performance and Availability Disruption".
  • Dialogues sometimes take a long time to get active and may not respond, they need to be re-configured.
  • I can easily say it is the best you can have right now at affordable prices and you can try a free trial.
  • No programming skills needed, easy to learn and adapt.
  • Easy to manage and analyze your service.
Microsoft Azure Bot Service:
In the internet marketplace, enterprises always have competition. Azure Bot service is the next best option as much as I've heard of it. As I am pretty new to IBM Watson Assistant, I didn't switch to any other services. A little common sense is all you need to build a chatbot in Watson, thus I'm good with this service and I can say its the best right now.
When people ask me why IBM Watson Assistant is better than others, I will answer that it is the best in the market at this point in time. If you hire a software team to create a chatbot it may cost you around minimum $6000. If you're a small startup or a website it's a large amount to invest, so this gives us an opportunity to create a chatbot cheaper and deploy it easily. And the best part is it can be managed very easily and it has an analytics option to get to know how people are using and responding to your chatbot.