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IBM Watson Assistant : A perfect tool to build AI powered chatbots
November 07, 2019

IBM Watson Assistant : A perfect tool to build AI powered chatbots

Chakravarthy SSNTK | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Reseller

Overall Satisfaction with IBM Watson Assistant

We have been using IBM Watson Assistant for many of our internal projects and also a few of our clients for chatbot implementations. It offers the necessary support and core strength in building Chatbot applications for many of the business use cases which are customer-centric be it insurance or retail. We have been using the tool for more than 2 years now and we are quite satisfied with the features it offers and it suits many of our requirements internally and externally.
  • It gives the necessary NLP capabilities for the bot building.
  • Conversations are more engaging and the bot building processes is simple.
  • It supports a lot of use cases and is adaptable and can be easily integrated with existing IT applications.
  • There are some instances where IBM Watson requires some complex coding for proper integration which needs to be simplified.
  • More features are needed to utilize AI capabilities to the bot building procedures.
  • The ROI for IBM Watson Assistant can be achieved in a span of 6-8 months.
  • The SLA times will have the first impact.
  • Bot building can be made simple and can be delivered in a short span of time and it also suits many business use cases.
The ease of use working with IBM Watson Assistant is simple when compared with the other players. More scalability, fewer bot building complexities, simple integration capabilities, and multi-language support. Most of all, it comes from the IBM product suite which clearly signifies the standard of its operations and the service IBM would provide to its customers.
It offers superior service and I have clearly witnessed the bot building procedures which gives a clear picture of the quality of service the product offers.

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

IBM Watson Assistant can be used in various cases be it internal or external. It suits all processes where conversations play a vital role for the particular function to be operational. It can be widely used in almost any chatbot applications be it retail, insurance, banking, or the food & beverage sector (to name a few).

Using IBM Watson Assistant

23 - Some of the functions where we use this application are finance and Information technology and, to some extent, in the HR and marketing functions.
4 - They need to have a basic understanding of bot building and should have enough technical coding skills whenever there arise issues pertaining to some technical glitches in the live environment.
  • Finance and accounting
  • Human resources communications
  • Marketing communications
  • IT ticketing
  • To build AI-powered chatbot applications for internal uses.
  • To build more complex use cases where chatbots could be the answer with deep AI capabilities.
The ease of use and scalability options enabled me to provide the above rating.