Powerful Virtual Assistant chat bot, easy to configure and deploy, easy integration, doesn't require prior coding knowledge
December 12, 2019

Powerful Virtual Assistant chat bot, easy to configure and deploy, easy integration, doesn't require prior coding knowledge

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

We have implemented an IBM Watson Assistant on softwarewala.com, IT eCommerce website. The visitors on the website can interact with the IBM Watson Assistant chatbot and ask all the relevant questions related to the product and services that we offer. The chatbot has been very helpful as we are able to capture the visitors' details, the reason for visiting the website, a suitable time to connect over call and at the same time able to respond to the generic or commonly asked questions without human intervention.

Pros

  • You can create unlimited intent, entity and dialogue to segregate the questions in various groups, capture information and respond correctly. Example: if the visitors want to know about a service that the company offers. You can create intent with all variation of questions, capture necessary information for example industry, size, problems etc, and then respond correctly.
  • You can train Watson Assistant within minutes and test the response.

Cons

  • To build a powerful virtual assistant chatbot you might need to train for a longer time.
  • The dashboard and the analytics can be improved to make it more user-friendly and and proactive in suggesting how you are doing so far
  • I have deployed Watson Assistant to free two resources considering 24-hour response to the visitors with only paying few thousand INR.
  • You get a bonus point once you complete the training on IBM Cognitive Class and start using the free tool for almost 6 months without paying any amount.
I didn't try others as I was very confident about IBM Watson from the very first day.
The support from IBM Watson is not so strong. You need to rely on google search, online materials, and training, especially when you are using the free version.

Do you think IBM watsonx Orchestrate delivers good value for the price?

Yes

Are you happy with IBM watsonx Orchestrate's feature set?

Yes

Did IBM watsonx Orchestrate live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Orchestrate go as expected?

Yes

Would you buy IBM watsonx Orchestrate again?

Yes

Virtual Assistant on website/eCommerce, Internal assistant to respond to HR/IT related query, Multi-language virtual assistant, Virtual assistant wherein you need to look for information in a large number of documents, files, or web to respond to the query.

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