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IBM Watson Assistant, the best Conversational AI in the Market
Updated June 28, 2023

IBM Watson Assistant, the best Conversational AI in the Market

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

IBM Watson [Assistant] is one of the best AI conversational platform. The UI is very developer friendly and the options like Slots and webhooks are quite useful. We are using [IBM Watson Assistant] for multiple departments like IT, Finance, Travel Desk. With the help of BMC Helix we have integrated the [IBM Watson Assistant] in such a way that a user can directly raise a ticket through chatbot and can also connect to support staff through Live Agent.
  • User Conversation Analysis
  • Disambiguation
  • Slots
  • Web Hooks
  • Annotation of entities to intents can be improved.
  • Some UI changes like having Restart Button fixed at the bottom of the text area so that user can restart the conversation in a single click at any point of time.
  • The dialog structure can be enhanced.
  • With the help of Knowledge Articles and single line responses the count of Incident decreased which directly impacted on Cost Saving.
  • Easy integration with BMC Helix was very helpful in areas like ticket creation, fetching ticket details.
  • Clear picture of chatbot accuracy with help of User Conversations.
As I said many times that it is well integrated with BMC Helix platform. And now many organizations are using BMC Helix for handling tickets. As now a days AI conversational is in market now and then the count is increasing and the features which users required is efficiently handled by IBM Watson [Assistant].
The features like Disambiguation helps user to choose from multiple options which makes this a perfect solution from an end user perspective. The confidence score for each query based on NLP is again something by which we can play with the dialogs to maintain the chatbot accuracy. Overall a great experience.
  • Dialogflow (formerly Api.ai)
Mainly the UI of DialogFlow is not at all developer friendly which will definitely move you to IBM Watson [Assistant] which has the clear UI with multiple options arranged in [a] usable manner.

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

If the organization is using BMC Remedy as their ticketing tool then IBM Watson Assistant is the best AI to be used as it is perfectly integrated with BMC Helix platform. We can implement great functionalities like Searching for Knowledge Articles, Connecting with Support Staff, Raising an Incident and much more. Till now we were able to achieve all the requirements through [IBM Watson Assistant] except 1 i.e. opening a specific document through [IBM Watson Assistant] in an iFrame.