IBM Watson Assistant, the best Conversational AI in the Market
Updated June 28, 2023
IBM Watson Assistant, the best Conversational AI in the Market

Score 9 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Watson Assistant
IBM Watson [Assistant] is one of the best AI conversational platform. The UI is very developer friendly and the options like Slots and webhooks are quite useful. We are using [IBM Watson Assistant] for multiple departments like IT, Finance, Travel Desk. With the help of BMC Helix we have integrated the [IBM Watson Assistant] in such a way that a user can directly raise a ticket through chatbot and can also connect to support staff through Live Agent.
Pros
- User Conversation Analysis
- Disambiguation
- Slots
- Web Hooks
Cons
- Annotation of entities to intents can be improved.
- Some UI changes like having Restart Button fixed at the bottom of the text area so that user can restart the conversation in a single click at any point of time.
- The dialog structure can be enhanced.
- With the help of Knowledge Articles and single line responses the count of Incident decreased which directly impacted on Cost Saving.
- Easy integration with BMC Helix was very helpful in areas like ticket creation, fetching ticket details.
- Clear picture of chatbot accuracy with help of User Conversations.
The features like Disambiguation helps user to choose from multiple options which makes this a perfect solution from an end user perspective. The confidence score for each query based on NLP is again something by which we can play with the dialogs to maintain the chatbot accuracy. Overall a great experience.
- Dialogflow (formerly Api.ai)
Mainly the UI of DialogFlow is not at all developer friendly which will definitely move you to IBM Watson [Assistant] which has the clear UI with multiple options arranged in [a] usable manner.
Do you think IBM watsonx Assistant delivers good value for the price?
Yes
Are you happy with IBM watsonx Assistant's feature set?
Yes
Did IBM watsonx Assistant live up to sales and marketing promises?
Yes
Did implementation of IBM watsonx Assistant go as expected?
Yes
Would you buy IBM watsonx Assistant again?
Yes
Comments
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