Watson Assistant is an awesome AI virtual agent
July 07, 2023
Watson Assistant is an awesome AI virtual agent
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Watson Assistant
We created a virtual agent to fetch Complaint status from IBM Case Manager. Post the status and some key information to public feeds and customer queries via chat bot. This has improved the user experience a lot and reduced the operations efforts.
- Customer care operations
- Enterprise applications
- Conversational AI
- Automation AI
- Creating training data is difficult
- Requires large data for accuracy
- Subscription is too high
- Large set of data is required
It helped to resolve customer doubts through text recognition and sentiments, resolved ambiguity without intervention of Case workers.
- AWS Chatbot and ChatBot
Its a great tool to use it in conversational chatbots, data retrieval virtual agent very easily. It provides results with good accuracy. Development is not a big task, its almost ready enterprise product.
Do you think IBM watsonx Assistant delivers good value for the price?
Yes
Are you happy with IBM watsonx Assistant's feature set?
Yes
Did IBM watsonx Assistant live up to sales and marketing promises?
Yes
Did implementation of IBM watsonx Assistant go as expected?
Yes
Would you buy IBM watsonx Assistant again?
Yes