Experienced chatbot specialist
Updated December 15, 2021
Experienced chatbot specialist
Score 10 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Watson Assistant
We are using it [IBM Watson Assistant] internally and selling it to other companies. It is also used in our company to help new employees and existing employees find things that are available in the internal systems.
- Easy configuration
- Easy teaching
- Easy integration
- Moving dialogs between instances
- Faster ui
- Better analytics
- Easy to install
- Easy configuration
- Time savings
- Money savings
Customers have been very happy with what IBM Watson provides on its own. The ease of configuring or enhancing existing intents or entities was compelling in its own right.
IBM has better UI than Google procuts.
Do you think IBM watsonx Assistant delivers good value for the price?
Yes
Are you happy with IBM watsonx Assistant's feature set?
Yes
Did IBM watsonx Assistant live up to sales and marketing promises?
Yes
Did implementation of IBM watsonx Assistant go as expected?
Yes
Would you buy IBM watsonx Assistant again?
Yes
Using IBM Watson Assistant
9 - In my organization, there is a separate department of IBM Watson Assistant users related to chatbots. They are analysts, developers, product manager and CTO.
8 - In the beginning, no skills are required to learn the tool (except the obvious ones like logical or analytical thinking). The product itself allows you to learn it through experience. Of course, more complicated integrations or dialogs require using IBM documentation or community help (e.g. on Slack) but it is still quite intuitive and easy. In my opinion, developers and analysts will cope best with this product. As for the use and updating of dialogs - it's enough to know basic computer skills.
- Automation of operations
- Lead generation, sales & acquisition
- Product and service advice
- Proactive customer support
Yes - IBM Watson Assistant "actions" as far as I know are not yet live for customers. So far I have created a few instances myself in a "sandbox" environment to get familiar with it. At first glance, actions allow easier and faster creation of an assistant, but on the other hand, it's clear that the product lacks some basic features (which, as far as I know after meetings with IBM, are already in the roadmap to be added)
- Flawless automation in varoius channels
- AI NLP algoritms
- Fully customizable
- Cognitive process automation
- Integrate IBM Watson Assistant into the design of the site so that it is an integral part (layout) of the site, rather than a separate chat window. It would help without looking like a chatbot.