Elementary, my dear Watson
January 20, 2022
Elementary, my dear Watson
Score 8 out of 10
Vetted Review
Verified User
Overall Satisfaction with IBM Watson Assistant
Our chatbot (also known as assistants/assistant) autonomously connects customers with the resources previously exposed to the training of this same assistant. The client/user interacts with our assistant through the following integration points:
The publication in a digital medium such as social networks. An application that we develop either for a mobile app or for a bot with a voice interface.
The publication in a digital medium such as social networks. An application that we develop either for a mobile app or for a bot with a voice interface.
Pros
- Improve customer experience
- Reduce operating costs
- Customer support
Cons
- Complex
- Hard to find developers
- AI experience required
- Employee flexibility
- Generate new sources of income
- Reduce operating costs
I think customers feel more comfortable asking a personal assistant because the experience is pretty established on mobile devices like Siri or Google Assistant. This makes it not strange and gives positive results. There is no longer a mistrust of these artifacts by customers and their implementation is becoming more common. In addition, the possibility of integrating IBM Watson Assistant on any platform makes it the best option.
Do you think IBM watsonx Assistant delivers good value for the price?
Yes
Are you happy with IBM watsonx Assistant's feature set?
Yes
Did IBM watsonx Assistant live up to sales and marketing promises?
Yes
Did implementation of IBM watsonx Assistant go as expected?
Yes
Would you buy IBM watsonx Assistant again?
Yes
Comments
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