Elementary, my dear Watson
January 20, 2022

Elementary, my dear Watson

Francisco Gago Villanueva | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

Our chatbot (also known as assistants/assistant) autonomously connects customers with the resources previously exposed to the training of this same assistant. The client/user interacts with our assistant through the following integration points:

The publication in a digital medium such as social networks. An application that we develop either for a mobile app or for a bot with a voice interface.
  • Improve customer experience
  • Reduce operating costs
  • Customer support
  • Complex
  • Hard to find developers
  • AI experience required
  • Employee flexibility
  • Generate new sources of income
  • Reduce operating costs
I do not have direct information on the savings that implementation like this implies. But I can say that the use of the assistant has been increasing since its implementation and the results are more than satisfactory. So I think it is a good option as an assistant and I will always recommend it.
I think customers feel more comfortable asking a personal assistant because the experience is pretty established on mobile devices like Siri or Google Assistant. This makes it not strange and gives positive results. There is no longer a mistrust of these artifacts by customers and their implementation is becoming more common. In addition, the possibility of integrating IBM Watson Assistant on any platform makes it the best option.

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Informative assistants by means of text on the web/mobile for the user. Expert assistants via text to the employee. Functional assistants (execute actions) by voice, text, phone, web, mobile, IoT device. Navigation support wizard Help wizard for an application (Application Help). Personal Assistant for different situations (Course/Master, travel, hotel visit, museum visit, hospitalization, prescription medicine,...).