Best and easiest for creating chatbot
January 15, 2022

Best and easiest for creating chatbot

Anonymous | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

IBM Watson Chatbot is the perfect and easiest way to create chatbots. The process to create any chatbot is way too simpler, like it's go from step to step. As it has a large community we got the installation support as well as process support. There are many tutorials present on the Internet for making chatbots with the help of IBM Watson Chatbot.

Pros

  • Easy to use, install, and implement.
  • We can set up a dialog box as well.
  • Can sort the question for better understanding.

Cons

  • UI/UX should be more enhanced.
  • Data analytics experience is also required for this.
  • There should be an option to download the responses.
  • It's a bit costly as compared to its alternatives.
  • Overall it's worth I can say.
  • Not for small businesses that are just starting and have less audience.
Everything is good with IBM Watson Assistant. Only there should be some improvement in the designs or UI/UX parts for both user and admin ends. Also, it's way too costly from other alternatives present in the market. But we can say that it is worth it.
I mostly like its voice and test integration. And that increased my overall growth and reduced manpower. 20-30% of customers are not engaging with actual manpower and by this we are reducing our manpower by using this feature.

Do you think IBM watsonx Assistant delivers good value for the price?

Not sure

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Assistant go as expected?

No

Would you buy IBM watsonx Assistant again?

Yes

I have experience as an Analyst as well. So, once we got another sub-website added to our website something like a blog. There we need to set up a chatbot for users' data and their support. So, It was quite easy to work with IBM Watson Assistant and we set that up in just 1-2 days completely.

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