1. Home
  2. AI Chatbot Software
  3. IBM watsonx Assistant Reviews
  4. User Review of IBM watsonx Assistant
IBM Watson Assistant Review
March 30, 2022

IBM Watson Assistant Review

Kelvin Goh | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Assistant

Currently, our organization is using IBM QRadar which is integrated with IBM Watson Assistant in order to perform machine learning and automation. With IBM Watson Assistant, we can easily correlate events and perform root cause analysis efficiently. We are also able to perform threat hunting with the information and details provided by IBM Watson Assistant.
  • Automation
  • Machine Learning.
  • User Behavioral Analytics.
  • Interface is not user friendly.
  • False positive events.
  • Difficult to troubleshoot.
  • Cost is high.
  • Required expertise.
  • Some of the features may not be used.
At this time, artificial intelligence platform such as IBM Watson Assistant is very important to ease our real-time monitoring process. This allows us to save a lot of time and cost by getting more threat analysts on board to perform the threat hunting and root cause analysis. With the help of IBM Watson Assistant, we are able to identify the threat precisely and provide all the required details for investigation.
IBM Watson Assistant is actually working transparently from the customer perspective. We are monitoring customer infrastructure using IBM QRadar which is able to capture and gather most of the information from their devices. Additionally, the integration with IBM Watson Assistance can improve workforce productivity significantly by providing AI and NLP features.
Since our organization has been using IBM QRadar for a long time, it would be great to integrate with IBM products as well. This will cause lesser hassle to integrate with other third-party products from the market. At the same time, technical support from IBM is quite reliable and we are able to resolve the reported issue on time.

Do you think IBM watsonx Assistant delivers good value for the price?

Yes

Are you happy with IBM watsonx Assistant's feature set?

Yes

Did IBM watsonx Assistant live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Assistant go as expected?

Yes

Would you buy IBM watsonx Assistant again?

Yes

IBM Watson Assistant has been very comprehensive and works very well with IBM QRadar. All the events and logs collected from IBM QRadar are able to correlate with IBM Watson Assistant's AI-powered platform. With this, it has greatly reduced the time we are required to perform threat forensics and analysis.