Good document analysis and classification product.
Updated March 20, 2023

Good document analysis and classification product.

Kenzie Cranston Lee | TrustRadius Reviewer
Score 9 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM Watson Discovery

This platform has allowed us to have a constant analysis and tracking of all our data. It has an automation system for better internal processes. IBM Watson Discovery has the capabilities to take your business on a better path, with its various management features, to make the best decisions for your organization. Resolving customer cases is easier with this tool; all are resolved within a time limit. Document selection system according to importance.
  • Client monitoring.
  • Data analysis and management.
  • Automation system.
  • Its integration is a bit complex to understand in the first instance.
  • I would like to see file customization options.
  • Follow-up of potential clients.
  • Text analysis features.
  • Its scope ensures better performance in tracking leads.
  • Robust features and performance essential for workflow environments.

Do you think IBM Watson Discovery delivers good value for the price?

Yes

Are you happy with IBM Watson Discovery's feature set?

Yes

Did IBM Watson Discovery live up to sales and marketing promises?

I wasn't involved with the selection/purchase process

Did implementation of IBM Watson Discovery go as expected?

I wasn't involved with the implementation phase

Would you buy IBM Watson Discovery again?

Yes

It offers us a system for machine learning and text analysis. IBM Watson Discovery is a great solution to implement; with it, we can have the improvements we want in a short time. It is also a good method for us to follow up with our potential clients and help them fully resolve their cases. It is really useful; implementing it does not take much time, and also the results are seen in a short time.

Using IBM Watson Discovery

  • Automation of content search.
  • Analysis of documents in PDF, HTM formats.
  • Improve text analysis to reduce response time.