IBM watsonx Assistant is an excellent solution to drive on-site customer interactions
Updated October 25, 2023

IBM watsonx Assistant is an excellent solution to drive on-site customer interactions

Anonymous | TrustRadius Reviewer
Score 8 out of 10
Vetted Review
Verified User

Overall Satisfaction with IBM watsonx Assistant

We use IBM watsonx Assistant to drive our on-site customer support and to respond to basic product questions. It helps our organization to provide a better and more cohesive customer experience, and to save money on actual people responding to repetitive and simple questions that can be addressed by AI.

Pros

  • Interface is intuitive and easy-to-learn
  • Deep customization ability within the AI library and ability to constantly learn
  • Chatbots and website virtual assistants can be created/deployed quickly and low LOE

Cons

  • Fine tuning the AI models can be a bit difficult and has a steep learning curve
  • The tool is very pricey
  • The tool lags at times and sometimes the main sever running it needs to be rebooted
  • Frees up headcount otherwise used for mundane email/chat responses to focus on other areas
  • Improves customer satisfaction and thus, likelihood to buy again from us
  • Can respond to multiple incoming questions/requests faster than a human could
The drag-and-drop interface is very intuitive and does not take a lot of learning to pick up. There is also no need to know how to code, which is very helpful in non-technical areas of a company.
Whereas previous AI engines that we utilized made many mistakes and did not accurately understand questions/requests, IBM watsonx Assistant is able to provide consistent and high-level feedback to customers; this improves their satisfaction since their questions are answered and they do not get frustrated with the tool misunderstanding them.

Do you think IBM watsonx Orchestrate delivers good value for the price?

Yes

Are you happy with IBM watsonx Orchestrate's feature set?

Yes

Did IBM watsonx Orchestrate live up to sales and marketing promises?

Yes

Did implementation of IBM watsonx Orchestrate go as expected?

Yes

Would you buy IBM watsonx Orchestrate again?

Yes

IBM watsonx Assistant is an excellent tool for creating and deploying on-site chatbots or virtual assistants with minimal effort. Due to the drag-and-drop UI, it is easy to create ways for customers to interact on your site with minimal (or no) coding required. This is especially helpful in a non-technical marketing department.

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